Lucky Creek Casino Reviews 

110
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were let down by their experience overall. Customers frequently encountered significant difficulties with payouts, reporting extremely long waiting times or not receiving their winnings at all. Many also found that bonus rules and maximum payout limits often led to a substantial reduction in their expected winnings. Reviewers described customer service as unhelpful, providing scripted responses, or being rude, despite deposits being easy and fast. However, some people did report positive interactions with customer service, with issues occasionally resolved or personal assistance provided. A few other people also felt that they eventually received their payouts, though often after significant delays, and some enjoyed the variety of games available on the site.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment, with many expressing frustration over delayed... See more

Refund

Reviewers express significant dissatisfaction with the refund process, frequently reporting lengthy delays... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting great service and... See more

Website

Consumers express significant dissatisfaction with the website, particularly regarding the withdrawal... See more

Price

Users describe negative interactions with price, with many reviewers feeling that the company's practices are... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Similar to many here, I would rate 0 if available. waiting for a payout - got the confirmation text - "congratulations on your winnings" told 48 hours to review and 5 days t pay - well been waiting a... See more

Rated 1 out of 5 stars

Tanva I am confused on why the wire transfer has no* posted to my account ... Alice Please kindly hold for me while I access you nt Tanya Ok Alice Thank you for holding, and congratul... See more

Company replied

Rated 1 out of 5 stars

What went right would be the better question I received a promotional 150.00 free chip that had a 6000 dollar play through wich is about as close to impossible to reach in the first place, but I reach... See more

Company replied

Rated 1 out of 5 stars

I would give it a minus but you have to give 1 star to write a review horrible with cash out or withdrawal they don't tell you it's either Bitcoin or wire transfer. But they except your credit or debi... See more


Company details

  1. Casino
  2. Online Casino or Bookmaker

Written by the company

Lucky Creek Casino is an online casino with a Western-inspired identity and a service-led approach to player entertainment. Launched in 2009, the casino offers a broad selection of slots, table games, video poker, and live dealer games from providers such as Betsoft, Rival, and Saucify. The platform supports desktop and mobile play, secure payment options, certified RNG game technology, and modern encryption to protect player information. Lucky Creek also provides 24/7 customer support through live chat, phone, and email, along with regular promotions and responsible gaming resources designed to support a safe, fair, and welcoming casino experience.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically takes over 1 month to reply

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1.5

All reviews

(110)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't play here

Don't play here. They are crooks. Don't accept any bonus because whether you do playthru are not they will screw ya . Please stay away they suck Big Time

30 January 2025
Unprompted review
Rated 1 out of 5 stars

lucky creek casino and treasure mile…

lucky creek casino and treasure mile along with grand eagle casino are rip off casinos they wont pay you the money you win I'm homeless and out n cold I won $1225 on there casino platform and I did everything it said I needed to and forfeited the bonus they give me and they have not paid me the money I won they say they wired it to my account but cant provide tracer number and nothing is in my account or anything so don't waste your time or money at any of these casinos

7 January 2025
Unprompted review
Rated 1 out of 5 stars

This casino is a joke

This casino is a joke. I learned the hard way. I withdrew $9,100. and only received $80. Allegedly my winnings came from free spins, which they did not.

14 January 2025
Unprompted review
Rated 4 out of 5 stars

Don't believe everything you read. WOW If I read these reviews first I…

WOW If I read these reviews first I probably wouldn't have played on lucky creek or there 7 or 8 sister sites in the group. I play on all there sites and honestly never had a problem. I learned the hard about there bonus or match play when I turned some free spins into like 30 grand found out max cash out was 25 bucks, but I had fun used the money on there sites for weeks after. Word to the wise, DO NOT take any free play,match because .you have to do like 100X play thru and they cap ur winnings at like $25. I have played with them for a few years now and honestly they payed me the 12 or so times I won. In the last 5 days I won 800,$1000,$888,$700 and lastly today another $800 and $400. I already got the first 3 winnings payed to my crypto account and definitely expect to get the rest within a few days. As long as u use straight up money (no bonuses) and win, they will pay you. Make sure u do the KYC part. "Know your customer" most people with there problems took match or bonuses and didn't feel the need to read the T&C. Live and learn. Good luck all.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Always Gotten Paid

My heartfelt sorrow to all the people who were scammed by this and other casinos. However, I cannot lie about my own experiences. I've been playing with this group (which includes their sister sites Grand Eagle, Treasure Mile and Mandarin Palace) for over 15 years now and have won several times. Not once have I ever NOT been paid. I'm serious. I can't explain what happened in all the instances where people weren't paid, but I do know that I have always gotten paid. One word of advice though: DON'T TAKE bonuses from ANY casino. They have almost million dollar playthroughs that the average player cannot outlast. Just deposit and play. No bells, no whistles, no bonuses, no free spins. Even loyalty points are counted as a bonus. I'm letting my loyalty points build up to get an Amazon gift card. Just deposit and play. And one more important thing: read the terms and conditions, not verbatim, but scan them closely to see what's allowed and what's not.

28 August 2024
Unprompted review
Rated 1 out of 5 stars

THIS FU(KING CASINO SUCKS FAT HAIRY BALLS!!!

This fu€king casino sucks fat hairy balls! I deposited $150 of my own money, was given the choice to accept a bonus or not, I chose not to, being that in order to withdraw after the bonus, one must play through $17,000 worth of wagering. I play only live dealer blackjack and roulette, and had done well, winning over $1200. When I went to withdraw, the casino told me that I had accepted the bonus, and in order to withdraw any funds, I had to play through the $17,000, even tho I only played live dealer, and you can’t play with bonus money in the live dealer section. Total fu[king con artist scam job. Stay away from this shi++y casino. Zero stars would have been a better choice for this shi+ hole.

17 August 2024
Unprompted review
Rated 1 out of 5 stars

Do NOT PLAY AT THIS CASINO

Do NOT PLAY AT THIS CASINO. I have deposit money and got a bonus that I was told I needed to play what ever amount do to be able to cash out. Which I did and finished winning 10, 000 dollars. I contacted the casino and ask if that was real money and if I could withdraw and I also explained that had received a bonus on my deposit. The person I spoke said yes congratulations you have won and yes you can cash out. I did cash out and then I was told to wait for 48 hours because finance needed to make sure everything was good. So I waited for almost 3 weeks and only had received 940 dollars out of the ten thousand dollars. When I ask about they said that because I had received a bonus I could only get one thousand dollars out of the ten. I ask them to explain why I was told this before and costumer service was rude and just give me pure lies. The nine thousand dollar was taken away and when I ask about it they said oh well you can get bonus from us if you ask. But that is also a lie because they do not give you anything unless you deposit. This is the worse casino online.

13 August 2024
Unprompted review
Rated 1 out of 5 stars

Casino sucks

Casino sucks . I got all the way up to $300 and then I tried to withdraw and it said I had to make a deposit to complete free spins . Then. Every time I was playing a slot after I’d get a bonus or something it would glitch and not give me the games that continued . This casino sucks . Of course I went to make a deposit and it said none of my cards were any good . Wish I could give it 0 stars.

8 July 2024
Unprompted review
Rated 1 out of 5 stars

Fu#* THIS CASINO

F*#k THIS CASINO! 1 star is actually too much for this RIGGED ASS CASINO SITE! I REALLY DONT RECOMMEND ANYONE TO PLAY HERE NOT UNLESS YOU WANT TO THROW YOUR MONEY TO WASTE!! THEIR FINANCE DEPARTMENT SUCKS THE MOST IN THIS PIECE OF SH!T SITE!! DONT PLAY HERE

7 July 2024
Unprompted review
Rated 1 out of 5 stars

LUCKYCREEK THIEVES BEWARE

This site knew that I was dealing with identity theft issues from the start of creating my account with them. And they knew money was being stolen from my financial accounts. I added money to this site as a means of trying to protect it from being stolen from me, and then they did! I got the complete run around with having my money reimbursed that wasn't used for any gambling purposes and then became rude with me when speaking to customer service support about this situation. In fact I even reported to them directly about an unrecognized card on my account myself and 3 others that were mine, but began having issues with them so I had updated to one new card and asked for all the others to be removed. They removed only the one card account that should have remained on the account. And then called me a liar, stole all my money from me, and placed some sort of gambling addiction response on me for trying to have my money refunded back to the original account that sent the money. They claim its been sent, but my account says it's not there, wasn't ever sent back. And now, they hold an illegal 3rd party block on all my accounts that were also hyjacked or compromised by hackers so that none of my evidence against them can be given to police or investigators. They stole my money and then lied about everything including the chat logs for which showed that I had reported such incident as that unrecognized card account myself and asked for a proper resolution for the situation. Lucky creek casino is a scammer site and they are genuine thieves!! DO NOT GIVE THEM ANY BITCOINS UNDER ANY CIRCUMSTANCES AND DO NOT PUT MONEY INTO THEIR ACCOUNT. BETTER OFF NOT EVEN PROVIDING ANY REAL PII INFORMATION EITHER BECAUSE THEY WILL SELL IT TO THE DARK WEB!! Date of event: March 6th through March 11th, of 2022! And they still mess with my accounts. I had to set a date of occurance to be able to submit this review but their date doesn't go back to 2022 so I just used today's date.

20 May 2024
Unprompted review
Rated 1 out of 5 stars

NO WITHDRAWS ALLOWED

They give you a few free spins, This handcuffs your deposit as a bonus, its now there money and you will never see it again.
THEY DO NOT LET PEOPLE WITHDRAW FUNDS.

7 May 2024
Unprompted review
Rated 1 out of 5 stars

This company should pour gasoline on…

This company should pour gasoline on itself and light a match. I feel they are crooks and i would not waste my turds on them let alone money. Their games are stupid and dont pay out. The games are boring and when you try to cash out even when youve deposited your money they wont do anything but come up with excuses about why you cant. Im disgusted but i only deposited 20 bucks. I won a small amount and was so bored with their tight games i just wanted my money back. It didnt happen and i got many excuses of why they wont. I just want to warn others not to blow money at lucky creek. Its the worst one ive tried of all online casinos.

7 April 2024
Unprompted review
Rated 1 out of 5 stars

Completely unsatisfied

Completely unsatisfied, this is 100% a scam! This website has been a major disappointment, they won’t reply to my emails or process my payment.

4 April 2024
Unprompted review
Rated 1 out of 5 stars

KARMA IS A BIT*h…

The worst you think they would read reviews and get better but pieces of craps that rob people will never care they will forever just keep robbing people rival games always pay and of course they would not let me play them kept saying that their was an issue but they let me play all the games that DO NOT PAY SAUCIFY 100% Rigged just by that scam alone DO NOT DEPOSIT DO NOT PLAY sadly online gambling is going to reach into the trillions and you my friends has stained your name and thats your karma NO ONE WILL BE PLAYING and cuz you are so greedy you wont be getting a cut of all that money shame on you YOU SUCK! BAN THIS CASINO !

7 April 2024
Unprompted review
Rated 1 out of 5 stars

Do not play Here

Do not play Here. They rig everything. Your games will freeze up when you actually do win!! They literally Robbed me out eighteen thousand dollars that I won fair and square!! made up excuses to Why I didn't win!! Highly recommend not playing here Bunch of Foreign people that treat you like ass

15 February 2024
Unprompted review
Rated 4 out of 5 stars

I was able to successfully redeem

I was able to successfully redeem a couple hundred dollars from this casino. I made a purchase with one of the promotion packs and was able to win in the end. The play through requirement for the promotions are a bit strange as other people pointed out in other reviews of this site. It did take a while to win enough to meet the requirements but eventually I did and was able to win a couple hundred dollars which I got wired to my bank account.

14 February 2024
Unprompted review

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