Lucky Creek Casino Reviews 

110
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were let down by their experience overall. Customers frequently encountered significant difficulties with payouts, reporting extremely long waiting times or not receiving their winnings at all. Many also found that bonus rules and maximum payout limits often led to a substantial reduction in their expected winnings. Reviewers described customer service as unhelpful, providing scripted responses, or being rude, despite deposits being easy and fast. However, some people did report positive interactions with customer service, with issues occasionally resolved or personal assistance provided. A few other people also felt that they eventually received their payouts, though often after significant delays, and some enjoyed the variety of games available on the site.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment, with many expressing frustration over delayed... See more

Refund

Reviewers express significant dissatisfaction with the refund process, frequently reporting lengthy delays... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting great service and... See more

Website

Consumers express significant dissatisfaction with the website, particularly regarding the withdrawal... See more

Price

Users describe negative interactions with price, with many reviewers feeling that the company's practices are... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Similar to many here, I would rate 0 if available. waiting for a payout - got the confirmation text - "congratulations on your winnings" told 48 hours to review and 5 days t pay - well been waiting a... See more

Rated 1 out of 5 stars

Tanva I am confused on why the wire transfer has no* posted to my account ... Alice Please kindly hold for me while I access you nt Tanya Ok Alice Thank you for holding, and congratul... See more

Company replied

Rated 1 out of 5 stars

What went right would be the better question I received a promotional 150.00 free chip that had a 6000 dollar play through wich is about as close to impossible to reach in the first place, but I reach... See more

Company replied

Rated 1 out of 5 stars

I would give it a minus but you have to give 1 star to write a review horrible with cash out or withdrawal they don't tell you it's either Bitcoin or wire transfer. But they except your credit or debi... See more


Company details

  1. Casino
  2. Online Casino or Bookmaker

Written by the company

Lucky Creek Casino is an online casino with a Western-inspired identity and a service-led approach to player entertainment. Launched in 2009, the casino offers a broad selection of slots, table games, video poker, and live dealer games from providers such as Betsoft, Rival, and Saucify. The platform supports desktop and mobile play, secure payment options, certified RNG game technology, and modern encryption to protect player information. Lucky Creek also provides 24/7 customer support through live chat, phone, and email, along with regular promotions and responsible gaming resources designed to support a safe, fair, and welcoming casino experience.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.5

All reviews

(110)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I wish I'd read this before playing…

I wish I'd read this before playing because many of the same things listed from other users apply to me. Won a bonus of $2400, cashed out (process was very cumbersome) then told they can only cash out $1000. Ok fine. I asked if the remainder would be credited back to account...they said the casino keeps that. I asked why play if they won't pay winnings and won't credit. I got no response. Crickets. Waiting weeks and still don't have the $1000.

23 September 2025
Unprompted review
Rated 4 out of 5 stars

Its been over 2 weeks and I still have…

Its been over 2 weeks and I still have not received my money. It's still in "flushed" mode. I contacted again yesterday and the person told me he would personally see to it that it would get processed. Still nothing. I'm hoping and waiting.

Update 9/24/2025:
I received my money yesterday. It took about 19 days from withdrawal to receiving it in my bank account. If you're looking for fast payout, this is not the casino for you. I do love the games and I actually win on this site.

3 September 2025
Unprompted review
Rated 4 out of 5 stars

They aim to please.

My initial experience was not great because of an interaction between a casino chat fellow. The following day, casino host, Damian rang me personally to help me set my password and went a long way to make things right. I don’t leave stern reviews for nothing. I write them to be heard. They responded very quickly and I feel like another chance is indicated.

10 September 2025
Unprompted review
Rated 1 out of 5 stars

Somebody needs to shut this place down

Somebody needs to do something about this casino! They are straight criminals! I won over $3,000 and tried to cash out and they gave me some bull crap about a match bonus so I was only able to cash out $980. They took the rest of it and put it back into the casino. With no explanation other than that's their rules. It's ridiculous it doesn't say anything about that. When I put my money into the account. It says I can win millions. That place is so fraudulent and shady. I would never ever tell anybody to put their money into there

1 September 2025
Unprompted review
Rated 3 out of 5 stars

Been waiting on my withdrawal for over…

Been waiting on my withdrawal for over 2 weeks now. It's been flushed for 5 days. Was told no more then 3 days via Bitcoin, supposedly escalated to finance team. I'll believe it when I see it. Nothing but excuses and no payout.

Editing my post they have now corrected the issues and paid me out, it took an extra 2 weeks but it happened

27 August 2025
Unprompted review
Rated 2 out of 5 stars

Am I ever going to get my money?

Love the games! Withdrawal process makes it not worth playing there. Requested withdrawal July 7, as of today July 21 I still have not received Bitcoin. My advice is go to a casino that has instant cash out within minutes.
Edit: After submitting this review, I got Bitcoin transfer today July 21. Coincident?

20 July 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your time

Been waiting almost 2 weeks for my withdrawal by bitcoin (their fastest method of paying). My cash out has been “flushed”, now I’m told that whenever finance decides to “process” it, I should get it 5 days from that point so who knows how long. Why screw around with this casino when there are others out there that actually pay with in a reasonable time without playing games with your money.

6 July 2025
Unprompted review
Rated 1 out of 5 stars

4800 to 1000

I had won 4800 dollars and submitted a withdrawal, everything looked good tell i check on the status and was told that 1000 is being awarded to me and the rest will be absorbed back to the casino! Bulls****! They are crooks, liars and theives.

23 June 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE

They emptied my account to 0 after winning a lot of money and they wouldn’t put it back I tried the customer service and they gave me bs reasons why my money is gone

24 April 2025
Unprompted review
Rated 1 out of 5 stars

This casino is a scam

This casino is a scam. They leave your winnings on forever and don’t cash you out. Not to mention they charged my card $400 in additional fees and gave me a $68 credit. If you play at this casino you are just wasting your money.

14 April 2025
Unprompted review
Rated 1 out of 5 stars

This site is a joke

This site is a joke ! I could have went to a real casino but instead decided to play on my phone at home ! I won 559$ sent my id information and they said within 48 hours ,and still haven’t received my pay from Sunday march 16,2025..I advise ppl not to trust this site at all…

16 March 2025
Unprompted review
Rated 1 out of 5 stars

Terrible site

Terrible site. Have to fight for money won and they give you all these bonuses and once the play thru is done it gives you 25 bucks. Even if you have 1000 in winnings.

14 March 2025
Unprompted review
Rated 1 out of 5 stars

I would put 5 stars because when I did…

I would put 5 stars because when I did win, and I've cashed out on $2,000 three seperate times and $2,500 another time. The transactions went fine every time. Now just like any casino, it took a lot of playing to get there but I've gotten back much more then I've put in, more then fair, right?
Problem is, since then no matter if I deposit $20 or $100, it plays a little then starts to go to zero very fast. I've put in quite a lot since I cashed out on my winnings and haven't even been able to cash out on a lousy $100..That is very disappointing. FOR THIS LUCKY CREEK GETS 1 STAR

28 February 2025
Unprompted review
Rated 1 out of 5 stars

Scam fraud garbage

I withdrew a winnings of $800 on February 14 that morning I had to do an international wire transfer. I filled out everything completely correct today is the 24th and I still have not received my money every time I call or message them they tell me something different but they said it’s on the way and I should get it any day now. I think they’re a scam. Do not play here

25 February 2025
Unprompted review
Rated 1 out of 5 stars

I WON ALMOST $700.00 AND COULDN'T…

I WON ALMOST $700.00 AND COULDN'T WITHDRAW NOT EVEN $540 BECAUSE I WAS TRYING TO LEAVE SOME M9NEY TO KEEP PLAYING. I TRIED $480 AND STILL COULDN'T WITHDRAW THAT AMOUNT, CALLED AND SOMEBODY HELPED ME, SO I WITHDRAW $400 AND STILL WAITING FOR MY MOBEY. I MADE THE WITHDRAW ON 2-10-25 STILL NOTHING, I'VE CALLED LIKE THREE TIMES ALREADY, EVEN CHAT SEVERAL TIMES AND NOTHING.

10 February 2025
Unprompted review
Rated 1 out of 5 stars

I won $380

I won $380, few days later I saw they proceeded only $240 and started chatting with one agent by and he told me they have already processed 100... I'm done with this BS

19 February 2025
Unprompted review
Rated 1 out of 5 stars

IF you use a Bonus code

IF you use a Bonus code, They will only cash out 1000 max. they cancel out all other winnings, they don't disclose this till you complain about it.

I personally won 4600 on their site, last deposit wasn't on a bonus code. but i still had some money from a previous deposit. they still claimed the bonus payout max was $1000. and refuse to fix their issue.

Site also takes extremely long to receive withdrawal. cashed out 2/1. still took till 2/13 to receive payment where they still charge $40 processing fee. they said $20 but took $40.

dont waste you time and money with them

14 February 2025
Unprompted review

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