Luckinwish Reviews 

2,071
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Looking at 287 reviews, most reviewers were let down by their experience overall. Many people reported significant issues with orders, frequently stating items never arrived or were delivered incorrectly, often not matching advertised descriptions. Customers also experienced a complete lack of communication, with emails going unanswered, and faced considerable delivery delays without proper tracking. Obtaining refunds for unfulfilled or incorrect orders also proved to be a major challenge. However, some people mentioned that despite long waits, they were satisfied with the actual product. A few customers were pleasantly surprised by the quality and functionality of certain items, finding them to work well and be useful.

What people talk about most

Order

Customers consistently express dissatisfaction with their orders, frequently reporting long wait times, with... See more

Product

Reviewers highlight negative aspects of product quality, with many stating that items are not as described... See more

Response time

Reviewers consistently express strong dissatisfaction with the company's response time, particularly... See more

Delivery service

People report negative experiences with delivery service, with many customers stating their orders never... See more

Refund

Users describe negative interactions with refund processes, with many reporting that companies do not provide... See more

Reviews shaping this summary

Rated 1 out of 5 stars

ORDER luckin-4747094 Total Scam, Criminal and fraudulent Be warned Resellers of air fresheners or faux car alarm (flashing light acts a deterrent only. Technology doesn’t exist to do wha... See more

Rated 1 out of 5 stars

Ordered two maths rollers for the kids, arrived 5 weeks later and the two units were different sizes, one wasn't in the correct packaging, and the promised ink refills were missing. No reply to any co... See more

Company replied

Rated 1 out of 5 stars

Terrible Ordered a web shooter, Weeks later, no dispatch notice or tracking number. Tried emailing numerous times, not even a reply. Luckily paid through PayPal and they eventually retrieved my mon... See more

Rated 1 out of 5 stars

Ordered. A pair of ai glasses a hat came bore no physical resemblance to the picture of what I ordered i ordered black frames with photochromic lenses what i got was cheap Perspex clear lenses the ai... See more


Company details


Contact info

1.6

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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1.6

All reviews

(2,071)

275 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don’t order from luckinwish

I ordered anti fungal nail and I wanted 2 bottles so I paid for 2 bottles. I still have not received them. I have emailed them more than once and they say your order has been delivered. I keep telling them I have not received my order. So don’t order off them as they take your money and do not send the goods a very disappointing customer never again

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Seems like a scam!

One star only because zero stars was not an option. Goods ordered and paid for never delivered. Tracking information indicated they were delivered by the Weston Super Mare Delivery Office, yet we are in Stockport! Absolutely no response from the company, so seeking a refund via the credit card company!

12 November 2025
Unprompted review
Rated 1 out of 5 stars

I received a cat toy

I received a cat toy. It was advertised as flying around. It doesn’t. It just lays on the ground waving its arms. I can’t get my money back.
I want a refund. I emailed but was told undeliverable.

3 December 2025
Unprompted review
Rated 1 out of 5 stars

No star

No star, total rip off , I wish I would have read feedback first, you will not get what you think you are ordering

11 December 2025
Unprompted review
Rated 1 out of 5 stars

Take payment but don’t send goods

Received an email to say goods had been delivered which they hadn’t!! No referral to which company actually delivered the items and no replies to my emails so in all absolutely appalling and possibly a scam yet again through Facebook !!! Be careful!!

4 December 2025
Unprompted review
Rated 1 out of 5 stars

i made a purchase 4th Dec

i made a purchase 4th Dec, money taken but no order confirmation, looked on here seen the reviews so know im never going to get the item, disputed the payment on my banking app 20 mins ago and ive been refunded already.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Appalling customer service

Appalling customer service no confirmation for delivery will not return my messages definitely a scam. DO NOT ORDER FROM THIS COMPANY BE WARNED

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Orderd an item on the 21 st November…

Orderd an item on the 21 st November still not received item or tracking number. Have emailed 3 times with no reply’s. I paid by a company does instalments they taking my money each time. Wish I had read the reviews on this company have orderd of other unknown companies never had this problem.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Appalling customer service!

Appalling customer service!! No reply to emails requesting not to post the order in the first place as I wanted it cancelled. Posted order that took weeks to arrive. Now struggling to get a refund as ignoring my emails! Please DO NOT order from here!!

9 December 2025
Unprompted review
Rated 1 out of 5 stars

So far i cannot give an honest review

ORDER 5141096
So far i cannot give an honest review as i am still waiting for my sleep masks to arrive, but on reading the reviews on this Company have got to say i'm not very hopefull. I have found out now that there customer service is rubbish, i keep asking for a tracking or reference number, & they certainly seem not to want to give me one.
BEWARE OF THIS COMPANY

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Huge disappointment with Service

I still have not received my items. They are quick to take the money from your account but not respond to the four emails I have sent over the past month. Absolutely shocked at this so called online company. Its a disgrace that they feel they can take money from hard working people and have no correspondence with the customer. Luckin-4850052

1 November 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS SITE.

No response from customer service,3 emails sent, no update on order,
ORDER luckin-4867146
DO NOT USE THIS SITE, there's a reason they have comments disabled on all social media ads

23 November 2025
Unprompted review
Rated 1 out of 5 stars

Scam

I ordered some cat toys from this company 4 weeks ago, the money was taken immediately. I have emailed several times to ask when I can expect to recieve the goods without reply. Today I received an email to say they had been delivered -God knows where because I havent got them! Like many others I think I have been scammed.

2 December 2025
Unprompted review

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