Lttstore Reviews 82

Quick customer support that went above and beyond to help me. The shirts and other wears are fantastic quality. Have ordered way too much lol, 1 think 20 orders at least so far. Shipping to the US isn't too bad, it does vary, but they ship quick its just customs and DHL that varies.

A HUGELY disappointing shipping experience to the UK.

I originally placed an order, but decided shortly after placing (within a day) that I wanted to cancel. The reply from support was prompt enough, but I was told that it couldn't be cancelled as it had already shipped. I was then provided with a tracking number that confirmed it hadn't been collected by the courier at all... a bit shady, and I hate to accuse, but as someone who runs a similar webshop business, getting someone in the warehouse to pull my order from outgoing would have been trivial, and I fear laziness was a factor here.

Shipping information was patchy at best, and didn't move from the warehouse for a week. At which point, I was told it was with DHL... however, 2 weeks later a HUGE customs bill arrived at my house from ANOTHER shipping company. It was more than a third of the value of the order I placed, so I assumed it was something else that I didn't want. It turns out that DHL had forwarded the packet to parcelforce, at which point the shipping data was cleared, so all I know about this customs payment is that at some point it had been through Germany... which Wizmo, LTTstores tracking provider doesn't mention, nor did the DHL tracking link it referred me too.

I appreciate how difficult globally shipping products from your own warehouse is. I literally do this for a living. However, from being unable to cancel my order, to sending me to three different parcel companies for tracking, to not letting me know about what the customs payment was, or where it would be coming from, this really was an awful experience, and I certainly won't be buying from LTTstore again until they work with a logistics company on this continent. Big fan of LTT, but they need to work on logistics a lot.

Going to the US to see family this easter I treated myself to a stealth hoodie, water bottle and a mystery cable tie pack. The package arrived during my first week but instead of the cable ties they had included a blue lanyard. I emailed them about the error and almost immediately received a response (on a friday late afternoon) apologising and stating that they did not have any more mystery cable ties but that they could send me a pack of my choice of the colour ones. I asked for white and if they could ship them to my US address before I left. Again they came back really quickly and offered at no cost to have them sent to my UK address. The cable ties arrived today and look great. Really happy with the hoodie, water bottle but mostly with the superb customer service (A big shout out to Ryan who sorted this for me.)

Things go wrong, but the real test of a company is how they put things right...if only my ISP was staffed by Lttstore staff!

Having watching LTT for years and following the progress of the screwdriver, I had confidence in buying it. I need a very good magnetic screwdriver as I install and fix LED screens in stadiums. Their tiny screws fall into everything. The magnetism of the LTT screwdriver holds everything. It even picks up shavings of metal if close to them. I bought some extra bits to suit my needs. The bits are high quality and the bit holder is excellent. It took a while to arrive as I live in Scotland. I was informed of this before purchase. I am very pleased with it so far.

So far I’ve bought from them a water bottle, 3 t shirts and a hoodie. The quality (besides one issue with the spout lid that has been dealt with by their excellent customer service) is outstanding (and it’s cheaper generally than competing products sold in my home country of Australia).

Only issue is the shipping time from Canada to Australia though

Pretty good store, the only problem is delivery time
took 2 months for it to get to EU

- First support ticket replied to in 12 days with generic non-helpful reply. My two queries pretty much ignored.
- Second support ticket a month later replied to in 10 days.
- Delivery time 46 days from order date to delivery in EU.
- Worst eCommerce experience I've ever had, working with a random Aliexpress seller would be less hassle. Do better guys...

Great products.
I have purchased a few items in two orders over time and I have been very very happy with the quality.
The most recent purchased was the LTT screwdriver and it is fantastic!

Package took a while but was coming to northern Ireland. My order was taken from my doorstep but I wasn't aware. Just said it had been delivered but no sign of it.

I contacted support and within a few days a replacement was on its way. I offered to pay and all but they did it free if charge. The product is awesome and I went on to order more stuff frim them.

A misunderstood store. My experience ordering from LTTStore has always been great. Support is good but understaffed, meanwhile the products are high quality. From what I've seen, many are complaining about delivery times and stuff getting lost in the mail; something LTTStore has nothing to do with. From experience they will help you out if something does get lost or arrived damaged, but newsflash: they can't get DHL to drive faster. My screwdriver did take a few months to arrive, but I did also order the black shaft version which was made from order. I have nothing but respect for these guys

I spent nearly 1k USD at LTTstore last year over several orders and have had a variety of experiences. I've had a few orders go through quickly because all items were in stock and I placed them outside of high-volume times. I bought both the backpack and two screwdrivers at different times and waited quite a while for both but they were up-front about those not being in stock and about the inbound freight delays, so I understood when things came in later than expected.

My last order was the first time they really made a mistake, though. I'd ordered several items, including two screwdrivers, and when the box arrived it was missing one screwdriver -- it seemed like everything got picked and one item just didn't make it into the box. To make things worse, it was December and their customer support was underwater. I opened a ticket and waited over a week for a human response -- I was honestly getting a little nervous. But when they did respond, they addressed the issue by replacing the item without any kind of hassle and it shipped out within a day or two.

LTTstore seems to be very well-run. They're a smallish online retailer and it's important to keep that in mind when dealing with them. They have a focus on selling quality products and supporting them well but they're selling to a global consumer base and international dealings can be very complicated. This isn't Amazon or any other retail behemoth. LTT customer support isn't being pushed to work excessive hours for slave wages, they're regular people working regular hours and sometimes that means you'll wait awhile for a response. They want your experience to be good, though. Just remember to be patient when patience is called for.

IT'S NOT A SCAM, but it felt like one to me.
The site is cool, good looking and sometimes, even fun to look at. But the experience when it comes to buying stuff is horrible… I purchased an LTT Backpack and an LTT Screwdriver on September (2022), the screwdriver has not been shipped yet. The backpack should have arrived more than a month ago (November 27, 2022) and is still lost (or stolen) somewhere in my country (Spain)… They have not provided any reasonable solution other than giving me a refund or a new Backpack (because as I said, the Screwdriver hasn't shipped yet)… If I accept a new Backpack, It may not even arrive as it happened with the last one, and if I accept the refund, the Backpack will be the only item to be refunded, and I will loose the $70 I paid for shipping and the $80 I paid for taxes… And of course… The $70 I paid for the Screwdriver (As with this experience, I don't even want it anymore, I just want this to be over… ). I have escalated it to PayPal and I'm still hopping to get my money back… Around $500 total (It was around 600€ at the time of purchase due to coin conversion… It's because of coin conversion that I know that even if PayPal resolves this issue on my favour, I will still be losing money… Hopefully I'm lucky and I don't end up losing everything)… It's too much, I really wish this had played out in a different outcome… Too bad! Can't recommend this Store to anyone who lives outside of Canada.

Ridiculously poor response time from support, I did eventually hear back and it was just a copy / paste reply - a bit disheartening.

My query wasn't answered correctly and my request to make a change to the order was ignored.

Since ordering it's now been 6 weeks (going to EU) and no update on an ETA. Tracking isn't reliable and have no idea where the package is currently.

I ordered only 'in stock' items so there's really no reason for the delay.

Frankly so far this is the worst e-commerce experience I've ever. An enormous disappointment.

I'll happily continue consuming LTT content but definitely won't be ordering from the store again unless some significant changes are implemented.

I gave 1 star as i love the products
I would have rated it 0 stars if it was an option based on the delivery experience

I placed an order for the screw driver in September 01/09/22 which arrived in December 15/12/22, okay i knew this one would be slow as they made that clear on the site. But it was shipped on the 21/11/22, i received it on the 15/12/22. I am on the UK not deepest Mongolia!!!!!!

Rather stupidly i made another order for some merch on 26/11/22, which i assumed would be in plenty of time for a pre Christmas delivery. How wrong was I. considering all the items said in stock and quoted 14 days delivery (hefty but workable).
Shipping notification on 7/12/22 (fingers crossed should still be on time) But the tracking didn't work
Mailed support on 22/12/22 (no response)
checked tracking today and found 2022‑12‑22
Parcel Scanned in Terminal 10:52 pm Vancouver BC.
Now unless LTT Store stood the track pants up and asked them to walk to Vancouver BC them self!, I don't think they did ship them as advised.

Any way i wont be going back to them with any more business.

Disappointed in UK
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It may cost a bit but these are high quality products. Well done Linus Tech Tips store for slaving away and working with factories to design & create great, durable products :)

I ordered a LTT screwdriver on Dec 6th. It was a 3-9 day delivery timeline. I contacted customer support twice and all I got was robo-response e-mails. 11 days later, they have provided NO delivery information, no shipping detail, you cannot contact anyone. It's like they don't give a damn. 'We have your money, we'll send you your product when we want' attitude.

I will never order from them again and they just lost a viewer.

According to the sellers website my order should have shipped Oct 20th.

Wave 1 (15,000 pieces) - Ships from our warehouse by October 20 (SOLD OUT) (ORDER #358493-371791)

My order# 359893

It is now November 14th. Multiple shipments have gone out after mine with my order still remaining unshipped. I contacted the seller a week ago with no response. I contacted the seller again through Youtube and Twitter with no response as well.

They took my money then ghosted me. Currently working with Paypal to get the charge reversed. If that doesn't work then I'll move on to my credit card where I'll file a fraud claim.

Their desk pad is the best I've used. With such a wide range of sizes I was able to get one that fits my desk perfectly into each corner.

What is not the best is the delivery options (or lack there of) to the EU. They have one option which has always taken more than a month to arrive for me, so I wouldn't be ordering anything that I need in a hurry.

If they had a more expensive, 3-5 day option with a courier like DHL or UPS I would jump on it in a heartbeat.

I ordered the LTT screwdriver during the first wave, but forgot to add a bit set to my order. But shipping a single bit set to the EU would cost about 22 extra euros. So I decided to email customer support on the 30th of august.

On the 14th of September I got a response, and they were able to send me a new invoice and add the bit set to my order. But in the meantime, I had already ordered the bit set and other bit sets I realised I could use.

So I asked them if they could refund that order and add the other bit sets to my original order as well. And not even a day later they had fulfilled my request. My second order was refunded and my original order was combined exactly as how I had requested. I just had to pay one final invoice for the remaining costs.

Even though it took some time for the first response, the customer support I received was amazing. I’ll gladly order there again.

I have ordered a couple of times now and never had any issue. The quality of their products is really good.
Deskpad, Waterbottle, Zipties and T-shirts.

Mostly amazed by their printed shirts, after several washing they still look like they are new!