L&S Engineers Reviews 

127
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Just excellent! Really easy to use website. Had all the parts I needed, even for older Stihl and Husqvarna models. They were all in stock when ordered on a Sunday and were delivered Tuesday. Very fai... See more

Rated 5 out of 5 stars

The level of customer service at LS Engineers is extremely high to say the least.Having recently purchased some kit , Sara Sales team supervisor contacted us the same day to verify that the parts we h... See more

Rated 5 out of 5 stars

Amazing service. Rang late on a Friday afternoon regarding a parts order. Extremely helpful and friendly member of staff answered. Parts delivered safely the next morning to the West Coast of Scotl... See more

Rated 5 out of 5 stars

There are not many companies like L&A Engineers left. Easy to contact. Knowledgeable and genuinely helpful staff. Massive inventory. Correct item every time. Reasonably priced delivery, same day desp... See more

Company details

  1. Construction & Manufacturing

Information provided by various external sources

We stock spare parts for top brands and popular products in the construction and garden machinery industry, including Stihl, Honda, Belle, Husqvarna & Wacker


Contact info

4.8

Excellent

TrustScore 5 out of 5

127 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(127)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

12 weeks later!

Order placed on the 1st of January. Advised that it was on 'back order' so would be delayed by a few weeks. (Fair enough).

Its now 13th of March and still no part!
Have enquired several times about the order status and have been fobbed off with replies saying it was being dispatched that afternoon.
Expecting a prompt refund!

1 January 2025
Unprompted review
L&S Engineers logo

Reply from L&S Engineers

We are really sorry for the delay with your order. Unfortunately, one of the items you ordered was on backorder. As this item isn't a regular stock item, we are relying on the manufacturer to send it to us. Sorry again for this Mark. Please contact us directly if you need any further information. Thanks Becky.

Rated 5 out of 5 stars

Great prices, website and staff

Ordered Stilh hedge trimmer parts on Friday afternoon. Came through the letterbox Sat morning. And that was with the cheapest postage. Brilliant service. Good prices and very helpful staff.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I contacted L&S about 2 minutes before they closed on a Friday afternoon. The lady I spoke to couldn’t have been more helpful or patient despite it being her going home time. She clearly explained all options to purchase components and how to receive the items as quickly as possible. Such a friendly level of service combined with great prices and prompt delivery makes this a real stand-out company! Thank you!

24 January 2025
Unprompted review
Rated 5 out of 5 stars

What tremendous service

What tremendous service! Excellent selection of obscure parts, reasonably priced and amazing delivery. I ordered several small parts for my eldery chainsaw in the early afternoon and they arrived the next day before noon.
Thank you.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I ordered a tiny part for chainsaw. Arrived very next day even though no special service selected. Processed with all the paperwork and professionalism I might have expected with a large order. Great service - thank you!

4 November 2024
Unprompted review
Rated 1 out of 5 stars

Dreadful service.

Dreadful service.
They sent me the wrong item. I had to pay the return delivery and I had to pay for the new delivery for the cracked item. Resulting in them refunding me for the wrong item only..

Be warned, never again!

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant 1st class service.

Huge selection of the essential parts needed when tools pack up....inevitably in the middle of a job !!
Excellent service - ordered Monday afternoon - delivered via Tracked Royal Mail Tuesday morning.
Thank you

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Just great service

Ordered a Honda mower clutch cable on Monday and received it Tuesday morning. Incredibly well packed with a Bubble protected Jiffy envelope, Brown cardboard envelope inside with the cable in a plastic bag inside that. Reasonable price for the correct part and the carriage cost were OK too. Communication was awesome as well including tracking of the package too.
I thoroughly recommend L&S Engineers for all your small motor needs. You will pleased you went to them.

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Customer support is superb. Parts are reasonably priced and generally in stock unlike local dealers. Goods are rapidly dispatched.

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Service after GPO misdelivered my parcel

I ordered some parts for a Strummer and they were quickly dispatched via the GPO. They never arrived but I got a message from the GPO that they had been delivered. I found it impossible to contact the GPO and all it said on their tracking site that it had been delivered bu a photograph was not available. I rang L&S Enineering and they answered on the first ring which is worth 5 stars on its own. I told them what had happened and they checked with the GPO and then told me that a photo had been taken of my front door with its gold coloured letterbox. My door is green with a brushed steel letterbox. I told them that and expected a bit of resistance but there was none. I was just told that they would despatch the same order again and if the other one turns up to let them know. That was first class service and I would certainly recommend this company to anyone. 5 star service.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a small part for a Makita…

I ordered a small part for a Makita chainsaw late morning, it arrived next day. Fantastic service and postage was reasonable, unlike some companies that have a std high postage charge even for small items. Nice to deal with a company that prides itself on service and value

25 March 2024
Unprompted review
Rated 5 out of 5 stars

1st class service every time

1st class service every time, I use the parts diagram to select the parts and when I order I receive several emails to confirm my order including a VAT invoice then the parts arrive within a few days packaged really well. Thanks for everything its really is great being able to get parts so easily and promptly

22 March 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look