Newitts Reviews 2,055

Quality equipment and an easy to use and efficient service.

Handled a refund for a faulty product within minutes, based on the photo evidence I provided by email.

Excellent response to an issue I had that was resolved quickly.

Absolutely Marvellous in every way. Gareth Powell, who was my sales agent, was fabulous, honestly, so good.
Thank you Gareth!

After requesting refund - communication was excellent and made the process stress free

Fast, friendly and helpful in answering some questions about bolts to a climbing wall!

Quick response in getting quotation
Good follow up with queries regarding order ie wasnt clear on a couple of orders so they contacted me to confirm. No hassle in amending quote
Good and informative delivery tracking messaging
Delivered between the time allocated

I ordered for the first time and the whole experience was first class. Items I bought were excellent and great value.

Newitts.com are always super helpful, very responsive!

Great service. Had an issue with a faulty product and they replaced it promptly. Would highly recommend.

Good honest communication from customer services

Great products and very competitive prices, fast delivery and will definitely be buying again. Thank you soo much. Culture Direct

Exceptional service. I placed an order on New Year's Eve and received it 2 working days later. Good quality item. Will certainly use this company again.

Bought trainers for Christmas present, paid next day which was about £8 I think. Great product, arrived on time... too small. So ordered larger size and returned original, return postage about £6. My only issue is the cost of postage being ridiculously high so either free or subsidised return postage would then be 5 stars.

The item ordered was as described and eventually recovered in good order, sadly it was left at the wrong address by FedEx approx 2 roads away. Newitts managed to uncover the address where it was left and I was able to recover.

Newitts supply excellent products, but I needed help returning an item ordered in error. It was really large and not an easy thing to negotiate on my own - the Newitts team helped quickly and efficiently and in a human centred way - they were brilliant.

I sent an email enquiry, which was responded to promptly with the information I needed.

Purchased some gym mats from Newitts which are not fit for purpose.

Mats sold as "hard wearing & durable" and "suitable for strength training" and "offering unparalleled shock absorption for high-impact exercises" (as described on Newitts website).

Also sold as being "impervious to water".

The mats we purchased are falling apart after only a few weeks of moderate usage and are seeping a foul smelling brown liquid.

Mr. Newitt has inspected them and decided this is our fault and is refusing to refund the mats. He has also decided they have received "significant and excessive use". Impressive for someone who has no information or evidence about how often / how they have been used during the 3 weeks we had them.

I however do. They have been used for yoga moves, stretching and core work. Mats that are sold as having "unparalleled shock absorption for high-impact exercises" should be able to handle this.

I have commenced court proceedings to get my money back as they are not as described on the website and not fit for purpose.

Absolutely over the moon that I found these guys!! Amazing prices, quick delivery too. My boys are football obsessed, so I bougjt them a few bits for Christmas and some tracksuit bottoms for myself. Couldn't be happier and will be using them again in the future. Thanks so much!