ls2helmets.com Reviews 19

Very disappointing quality for the price.
Purchased a LS2 Advant carbon with pre installed Cardo system 9 months ago at the ABR festival. The lacquer above the visor has already worn away in places from merely opening and closing the visor. This has resulted in worn and dull areas in what should be a gloss helmet.
The only help on LS2 website, is to contact my local authorised dealer. Unfortunately, as I bought it new from a show, I am unable to do.

I had a legitimate customer service issue that this company completely failed to resolve in a timely manner. Instead of addressing my concerns professionally, they chose to block me from their Facebook page simply for voicing my dissatisfaction.

This is exactly the kind of heavy-handed, customer-silencing behavior that shows a company's true colors. Rather than engaging constructively with feedback, they prefer to sweep problems under the rug and hope customers just go away.

What happened:

Contacted customer service about an issue
Received poor, delayed responses
Shared my experience on their Facebook page
Got blocked instead of getting help
The real problem: This company clearly doesn't understand that customer service extends beyond just selling products. In 2025, how you treat customers who have problems is what separates good businesses from bad ones.

My advice: Look elsewhere. There are plenty of companies that actually value their customers and won't block you for expecting basic service standards.

To management: Blocking customers on social media doesn't make problems disappear - it just shows other potential customers exactly what kind of service they can expect.

Will be sharing this experience with consumer advocacy groups and my professional network. Companies like this need to learn that customers have voices, and silencing us on one platform doesn't silence us everywhere.

Update: Still no resolution to the original issue. Still blocked on Facebook. Still warning others about this company's practices.

A Helmet Worth Every Ride – Thank You, LS2!

I recently picked up an LS2 helmet through one of their dealers, and I have to say – I’m genuinely impressed. The fit is absolutely spot on, it’s surprisingly quiet even at higher speeds, and the built-in shades are a fantastic touch. It’s clear this is a product made by people who know riders and what we actually need on the road.

What made me chuckle, though, was seeing some of the complaints online – not about the helmets themselves, but about shipping or customer service, directed at LS2 as if they were running a webshop. LS2 is a manufacturer, not a direct seller, and they rely on a network of dealers – which makes perfect sense.

Bottom line: I got my LS2 helmet through a dealer, and I couldn’t be happier. Great design, comfort, and functionality. If you’re looking for a helmet that delivers where it counts, LS2 is absolutely worth checking out.

I made an order (and of course a payment) for an helmet on 12 December 2024 which as of today results as not shipped without any explanation. No answer from customer care. That's a good way to make money...

My order was not shipped to my address. No answer from the customer service so far. I really deplore my experience with this website.
If the customer service send my order to the good address I will change this rate of course.

I bought one of the LS2 VALLANT MODULAR helmets and the visor broke and ordered one and brackets to replace it myself but cannot find a video anywhere that shows how to do this. I emailed ls2 but got no response, checked YouTube and cannot find any instructions to do this. For such a huge brand this is ridiculous. LS2 reached out to me and I spoke with a guy from England on the phone who promised bavk in December he would help out in January to send it over and get fixed. I'm in March now and cannot get reply to a number of emails I've sent. Really bad product support.

Ordered an LS2 Advant X in size XL from FC-Moto in Germany and it arrived to my home in Brisbane, Australia today. I have been wearing the LS2 Valiant (not Valiant II) for the last 8 months.

The LS2 Advant X in Solid White is just insanely gorgeous and a whole step-up in quality. The new hinge mechanisim is delightfully smooth and much quieter and the helmet just looks damn sexy.

Most of all I love the refinements to the design and finishing of the Advant X. It just screams quality whereas the original Valiant always seemed budget-ish. And finally the Advant X is much lighter and quieter than the Valiant.

Love it, love the LS2 Advant X and love the cool backpack it comes in.

Cost was AU$545 delivered to Australia with no GST, import or customs charges.

Good quality helmets, however my experience with the customer support wasn't pleasant. I bought a defective MX436 Pioneer Evo helmet (visor won't stay shut, rendering the helmet impossible to use) from an ebay retailer who then completely disappeared and didn't answer my support request.
I sent an email explaining the situation to LS2, and asking if they could repair the helmet (even at my expense). They told me to... contact the seller. They then proceeded to disappear and not answer my emails as well. Not the kind of experience you'd expect from a serious company.