LPG Shop Reviews 

905
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff and efficient customer service, noting that team members are always ready to provide helpful guidance and quick solutions to any questions. Consumers also appreciate the high quality of the items available and the fast, reliable shipping that ensures purchases arrive promptly and safely. However, some customers also noted occasional issues with delivery delays or courier problems that temporarily affected their shipments. A few people also mentioned minor inconveniences such as missing small parts upon arrival or wanting more detailed information included with their ordering kits.

What people talk about most

Product

Users describe positive interactions with product, highlighting that items such as the lpg tank, cylinders,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast postage and quick... See more

Staff

People report positive experiences with staff, highlighting that team members are extremely helpful,... See more

Service

Customers consistently note positive experiences with service, highlighting prompt delivery, helpful staff,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising knowledgeable staff members who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t recommend this business enough — from fast delivery to unbelievable customer service. After installing the equipment, I ran into an issue I couldn’t figure out. One email and a quick phone cal... See more

Rated 5 out of 5 stars

I bought my second Safefill 10kg cylinder from the LPG shop, Leicester this week. I bought the first one in February for a new motorhome that was due to arrive in March and am delighted with the weig... See more

Rated 5 out of 5 stars

Excellent service. When I was struggling to plan a refillable gas system I rang up and Wes had it sorted in no time and really quick delivery.. Highly recommended.

Rated 5 out of 5 stars

Good products and knowledgeable staff, and when there was a delivery problem with my items (a small order) Mario the customer relations manager helped sort it out without fuss. Many thanks!


Company details

  1. Car Accessories Store

Information provided by various external sources

Biggest LPG Conversions Systems Online Shop Worldwide. Parts and Accessories , Equipment for Autogas and LPG.


Contact info

  • Putney Road West, LE2 7TD, Leicester, United Kingdom

  • lpgshop.co.uk

4.8

Excellent

TrustScore 5 out of 5

905 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(905)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product and service

I bought an LPG cylinder and all connectors from LPG Shop to convert my motorhome. The guidance provided before I bought was excellent and the process was very straightforward. The savings and convenience subsequently have been very good. The guys who answer the phone are very knowledgable and helpful. I highly recommend conversion and using LPG Shop to get your conversion done.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding aftersales service

Mario is very knowlegable and is contactable very easily by phone. He answers Emails very quickly and when I had a small problem with a componant it was replaced within days. Online orders usually arrive the next day. It is unusual these days to find aftersales service as good as this.

8 August 2025
Unprompted review
Rated 2 out of 5 stars

Wrong parts and lack of basic instructions

Wrong parts and lack of even basic instructions. Kit arrive fairly promptly but with no instructions you have to figure it out yourself. Not too demanding but instructions would help. Got given wrong size t-piece for gas inlet pipe . All other fittings 8mm but t-piece was 6mm. Wrong size hole cutter supplied for fuel filler cap too. This was really annoying because I drilled a wrong sized hole through a brand new camper van. They sent instructions saying I’d done it wrong but the YouTube video they sent showed it used through a couple of mm wall where as my camper wall is about 70mm thick

30 July 2025
Rated 5 out of 5 stars

Excellent customer service

Great customer service from Mario, the faulty level gauge supplied with the LPG tank was only discovered upon fitting six months after purchase.
A replacement was shipped overnight & 24 hours after contacting Mario the new gauge was fitted & working.
One problem quickly solved, one happy customer.

18 June 2025
Unprompted review
Rated 1 out of 5 stars

Warning - LPG Shop - Nice new Clesana toilet but no foil liner refils

Purchased a Clesana toilet for our motorhome. This arrived as expected and contained one roll of the foil liners . The toilet was perfectly fitted. An extra number of foil liners were ordered with the toilet and never arrived. We had been told we can buy more of the foil liners without any problems. We now find out they’re out of stock and only really available for delivery within Europe and not into the U.K. We and the company fitting the toilet have chased LPG Shop and Mario endlessly and we have been given the run around with false promises. So we now have a nice new toilet, one roll of toilet bags and that’s it. We are heading off to France today and were planning on being off grid (the purpose of this toilet) but not now and looking to where we can buy these cassette foil liners….maybe Germany, Belgium. LPG Shop have not helped or supported us, no response to emails. I would be very wary of this company because making a big commitment like changing a toilet only to find it’s not possible to get replacements foil liners makes us wonder if we made the correct decision . Also , they are not an official distributor of Clesana in the UK so have no support. I wouldn’t trust anything LPG Shop say!!

6 June 2025
Unprompted review
LPG Shop logo

Reply from LPG Shop

Hello,
This review is unfair and it shouldn't be directed to us. You are not our customer and do not have any order with us. You passed your orders to the third party and we have fulfilled the order promptly and send all the ordered items. We also were told not to contact you directly and every order will be sorted by third party. Why there was no order for extra liners for the past few weeks when they were still in stock? Mario just received information regarding liners last week. We will appreciate if you can remove this False review from Trustpilot.
Kind Regards
LPGShop

Rated 5 out of 5 stars

LPG Shop, just simply the best !

LPG Shop is the place to go to if i need anything gas related, Mr.Mario has been an absolute gem, he’s vast knowledge on the products needed to suit one’s requirements is phenomenal !

I highly recommend LPG Shop, the friendliness & courtesy one is treated with is something truly special & seldom practiced in today’s world.

Thank you Mario @ LPG Shop !

28 May 2025
Rated 5 out of 5 stars

Good value & quality, and great customer service

We ordered wheel arch water tanks with fitting kits. We had one fitted and the process went very well. It looks very neat. The second tank and kit wasn’t needed. Mario in customer services at LPG is very helpful and professional. He also has the patience of a saint! He handled the return and refund process very well.

20 May 2025
Unprompted review

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