Lowdham Leisureworld Reviews 

3,161
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 412 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and knowledgeable throughout the entire process. Many highlight the smooth purchase journey, excellent handover, and efficient communication, making the experience easy and enjoyable. People appreciate the wide selection of products and the pleasant facilities, including well-stocked shops and helpful amenities. However, some customers also noted dissatisfaction with the after-sales service and repair processes. These individuals reported issues such as unfulfilled promises for repairs, unresponsiveness from the service center, and a lack of communication regarding warranty claims.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, knowledge, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Product

Users describe positive interactions with product, with many customers expressing satisfaction with their... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as a great, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great handover of our lovely campervan from Lowdhams today. Stuart, Shirley and Ryan were able to answer all of our questions and go through all of the details of our new Dethleff home on wheels.... See more

Company replied

Rated 5 out of 5 stars

We were impressed from our initial meeting at the showroom. All the staff were great however Stuart literally went the extra mile during our test drive to help us choose the right vehicle. He invested... See more

Company replied

Rated 5 out of 5 stars

Fantastic service by Jamie when purchasing our campervan. Gave advice & supported us through our purchase keeping us informed throughout. So grateful to have the opportunity to stay over in the Rally... See more

Company replied

Rated 5 out of 5 stars

Worked well with Jamie in the Sales department who looked after us from start to finish and was helpful and informative throughout. Ryan in the parts division was also extremely helpful and flexible a... See more

Company replied


Company details

  1. RV Dealer
  2. Hobby Store
  3. Mobile Home Dealer
  4. RV Repair Shop

Written by the company

From our beginnings over 50 years ago on a small three quarters of an acre site selling caravans, Lowdhams have always strived to make the “Lowdhams Difference”. Today, Lowdhams is the premier retailer of new motorhomes, campervans and caravans in the UK. And with every motorhome, campervan or caravan we sell, we strive to bring our customers an exceptional experience.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.5

All reviews

(3,161)

387 reviews in the last 12 months

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Rated 5 out of 5 stars

Hymer Campervan

Came here in May as we were thinking of up grading our VW T6 conversion. On arriving we knew we would have our heads turned due to the amount of stock they have. The store is clean, spacious and dog friendly which I love. Because who hasn’t got a dog these days. There is a large outdoor section filled with camper vans, caravans, motor homes. Indoor again lots of choice. Upstairs tents and camping equipment. Also a cafe on site too.
We saw a van we really liked but unfortunately we couldn’t part exchange our T6 as it was a private conversion. We sold our Campervan privately within a month or so. My husband emailed Lowdams for more information on the van we had seen. Jamie Middup responded to our email with all the details we required.
We called down a week later and sat with Jamie and went through more of the details on the van. Jamie was very knowledgeable and showed us around the van and answered any questions we had. We did have a budget in mind but did have to stretch this a little. The van we chose was taken to a show recently so was a bit dirty inside and outside. But Jamie assured me that it will be spotless on collection.
We are looking forward to collecting our van next month. Hymer Free 600 Campus.
Thanks again to Jamie for all his help!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Service and Sales Departments

Worked well with Jamie in the Sales department who looked after us from start to finish and was helpful and informative throughout. Ryan in the parts division was also extremely helpful and flexible and took the time to discuss what we needed and worked to tight timeframes. Overall a very positive experience and would use Lowdhams again for sure.

30 July 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your wonderful feedback! We're delighted to hear Jamie and Ryan provided such helpful service and made the whole process as smooth as possible. We'll be sure to pass on your kind words to them both. We really appreciate your recommendation and look forward to welcoming you back to Lowdhams in the future.

Rated 5 out of 5 stars

On having my caravan serviced this week…

On having my caravan serviced this week I was very impressed with the staff at Lowdhams who took very good care of me. In particular, Kiran, on making the appointment, to the reception received on delivering the caravan and later on collection.

I have been using Lowdhams for the last five years and noticed more recently a vast improvement in the service department in respect to communication, detail and control.

30 July 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your wonderful review. We're delighted to hear about your positive experience and that Kiran and the team looked after you so well throughout your visit. It's especially great to hear you've noticed the improvements in our Service Department. We really appreciate your continued support and look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Motorhome purchase

We have just purchased a new ACE 1500 DB motorhome. Our thanks go to Steve for his help and advice during our purchase. Nothing was too much trouble. We had a few problems with the inet app which Steve sorted for us. There were a few updates needed doing which created minor issues. Hopefully these are now sorted. This is our 3rd purchase from Lowdhams and they have always been extremely helpful and friendly. Would recommend the ace if you are looking for a van without travel seats. Very spacious and plenty of storage.

27 July 2026
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Reply from Lowdham Leisureworld

Thank you for your fantastic review! We're delighted to hear Steve provided such great support throughout your purchase and helped get everything sorted for you. Congratulations on your new ACE motorhome, and thank you for choosing Lowdhams for your third purchase. We wish you many happy adventures ahead.

Rated 5 out of 5 stars

Great handover of our lovely campervan…

Great handover of our lovely campervan from Lowdhams today. Stuart, Shirley and Ryan were able to answer all of our questions and go through all of the details of our new Dethleff home on wheels.
From start to finish of our purchase has been a great experience and we were pleased to learn there are call numbers to help even after we leave with our purchase.
We are now excited to get out and try out all of the features for ourselves!!

29 July 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Stuart, Shirley and Ryan looked after you so well. We hope you enjoy using your new campervan and we will look forward to seeing you again on your next visit.

Rated 5 out of 5 stars

Good at selling

Good at selling. , Sharon was excellent.polite and welcoming. But we had a problem . Phoned 23 th July technical department still waiting for call back. Very disappointed

20 July 2026
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Reply from Lowdham Leisureworld

Thank you for your kind words about our sales team. We always aim to provide a welcoming experience, so we are very sorry to hear that our technical department has not yet returned your call from the 23rd of July. This is certainly not the standard of after-sales care we strive for. We have contacted the service department and they are looking into this now. We are confident you will get the technical call back shortly and once again we apologise for this lack of communication.

Rated 5 out of 5 stars

Over several visits

Over several visits, Jamie Middup was super-helpful and as good as his word without ever being pushy.

27 July 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Jamie was so helpful.

Rated 5 out of 5 stars

Purchase of new Swift 580 conqueror

This is my 5th caravan purchased from Lowdhams .
Salesman Phil was great no pressure and had time to explain the equipment in the van . We then discussed our trade in and agreed on a price that suited both parties .
On delivery of the van which was fully prepared to the usual high standard . Phil demonstrated fully the van equipment . He also got Mark the technician to fit some of our equipment from the old van. I was so impressed by Mark who kindly asked if there was anything else that needed fitting . Customer care and satisfaction of the highest standard.
Thanks to the team at Lowdhams great service once again .

21 July 2026
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Phil and team looked after you so well. We hope you enjoy using your new caravan and we will look forward to seeing you again on your next visit.

Rated 5 out of 5 stars

Excellent

Excellent, supportive customer service throughout. Highly recommend.

27 July 2026
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that the team looked after you so well.

Rated 5 out of 5 stars

Great service from Nathan

Great service from Nathan, and attention to details when explaining how everything works.

Nothing was too much trouble. Nathan even called me on his day off to help sort things out.

27 July 2026
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Nathan looked after you so well.

Rated 4 out of 5 stars

Service department After having my problems sorted out a…

After having my problems sorted out a very drawn out process but we got there. After dealing with Megan & Jenny it has put my faith back into Lowdhams .
Many thanks Mr & Mrs Giltrow.

24 July 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Megan and Jenny looked after you so well.

Rated 5 out of 5 stars

Excellent Company

We have had a great experience with this company from Gordon who originally sold us the motorhome at the NEC and Megan who helped us and was very kind when we had some issues (which were resolved) with the motorhome. Would definitely recommend the company and would not hesitate to go back in the future. Thanks!

23 June 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your fantastic review and recommendation. We're so pleased to hear Gordon and Megan provided such great support throughout your journey and were able to resolve the issues quickly. We really appreciate your kind words and look forward to welcoming you back to Lowdhams in the future. Enjoy your motorhome!

Rated 5 out of 5 stars

Stuart

Stuart and initially Jake helped us with our purchase of a Sunlight Cliff 540. An extremely long delay, 4 months, in getting the van but we understand that was a delay in Germany. A couple more emails updating us of timescale would have been good but a minor issue.
Stuart took over and has also been excellent. Very friendly and attentive and has listened and helped with all our concerns. We've stayed two nights here and have found it worthwhile to do so. A very good experience.

21 July 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your lovely review. We're delighted to hear that Stuart looked after you so well and that Jake was able to help at the start of your journey. We appreciate your patience with the delivery delay and your feedback about keeping customers updated along the way. We hope you have many fantastic adventures in your new Sunlight campervan and look forward to welcoming you back to Lowdhams in the future!

Rated 5 out of 5 stars

Stuart and Jake have looked after us…

Stuart and Jake have looked after us well and answered all our questions patiently. We are happy with their communications. We feel very confident that we can ask if we have any future questions.

21 July 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Stuart and Jake looked after you so well.

Rated 5 out of 5 stars

Just had our Chausson Motorhome in for…

Just had our Chausson Motorhome in for a new infotainment xzent 285 system to be fitted. Bryan and Martin gave exceptional customer service, so approachable and friendly. An asset to your service department. Bryan ensured we were happy and got us to check everything seemed OK.

21 July 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Bryan and Martin looked after you so well.

Rated 4 out of 5 stars

buying a motor home…

Buying the van and picking up was great service but the in-between information about when the motor home would arrive and the alterations take place was not forth coming and we had to keep asking

20 July 2026
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for the four-star review and for highlighting our great service during the initial buying and handover process.We apologise that our communication regarding your vehicle's arrival was not as good as expected. You should not have had to chase us for updates, and we are using your feedback to improve our internal tracking and customer updates.We hope you are thoroughly enjoying your new motorhome, and we wish you many wonderful travels ahead.

Rated 4 out of 5 stars

Positive experience

Very pleased with the help and advice we received. A couple of issues were quickly corrected.

17 July 2026
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that you had a positive experience and the issues were resolved swiftly.

Rated 5 out of 5 stars

A great experience.

We first met Mark at the Caravan and Motorhome show at the NEC. We had a set of very specific requirements for our next purchase and even though it was extremely busy, he took the time to give us a really robust presentation of a vehicle that would suit our needs. We then arranged for a visit to the very lovely showroom and grounds of Lowdhams to spend time to explore this option in more detail. This part of the purchase journey was handled by Chris. Chris is a knowledgeable, polite and highly communicative expert to have on a purchase journey like this.
When we collected the new Motorhome, accompanied, by our two children, Chris and the team made us feel very welcome and the centre of attention.
Also a mention to the reception team and Accessories team in the shop who were equally polite and professional.
All in, the purchase experience has been excellent and one that we would highly recommend.

20 July 2026
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you so much for this wonderful review. We are thrilled to hear that Mark was so helpful at the show and that Chris along with the reception and accessories teams made your collection day so special for you and your children. We can’t wait to hear about the adventures you and your family will have in the new motorhome!

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