Lowdham Leisureworld Reviews 

3,167
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 412 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and knowledgeable throughout the entire process. Many highlight the smooth purchase journey, excellent handover, and efficient communication, making the experience easy and enjoyable. People appreciate the wide selection of products and the pleasant facilities, including well-stocked shops and helpful amenities. However, some customers also noted dissatisfaction with the after-sales service and repair processes. These individuals reported issues such as unfulfilled promises for repairs, unresponsiveness from the service center, and a lack of communication regarding warranty claims.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, knowledge, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Product

Users describe positive interactions with product, with many customers expressing satisfaction with their... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as a great, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great handover of our lovely campervan from Lowdhams today. Stuart, Shirley and Ryan were able to answer all of our questions and go through all of the details of our new Dethleff home on wheels.... See more

Company replied

Rated 5 out of 5 stars

We were impressed from our initial meeting at the showroom. All the staff were great however Stuart literally went the extra mile during our test drive to help us choose the right vehicle. He invested... See more

Company replied

Rated 5 out of 5 stars

Fantastic service by Jamie when purchasing our campervan. Gave advice & supported us through our purchase keeping us informed throughout. So grateful to have the opportunity to stay over in the Rally... See more

Company replied

Rated 5 out of 5 stars

Worked well with Jamie in the Sales department who looked after us from start to finish and was helpful and informative throughout. Ryan in the parts division was also extremely helpful and flexible a... See more

Company replied


Company details

  1. RV Dealer
  2. Hobby Store
  3. Mobile Home Dealer
  4. RV Repair Shop

Written by the company

From our beginnings over 50 years ago on a small three quarters of an acre site selling caravans, Lowdhams have always strived to make the “Lowdhams Difference”. Today, Lowdhams is the premier retailer of new motorhomes, campervans and caravans in the UK. And with every motorhome, campervan or caravan we sell, we strive to bring our customers an exceptional experience.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(3,167)

389 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Satisfied

From ordering to collecting our new motorhome Caroline was friendly & professional, keeping us informed on progress at all stages of.
On collection Paul gave us a comprehensive hand over, explaining all the major function of the vehicle.
A big plus was the overnight stay on the adjacent camping field to fully test the motorhome for ourselves. We found a few little niggles which were sorted promptly the next day by Jake & Martin.
Looking forward to new adventures.

3 August 2026
Rated 5 out of 5 stars

Excellent customer services from…

Excellent customer services from decision to purchase through to delivery. All staff have been professional and friendly and seem to truly care about the customer experience.

3 August 2026
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Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that all the staff looked after you so well.

Rated 5 out of 5 stars

From the friendly greeting at…

From the friendly greeting at reception, to majority of staff saying ‘good morning’ the service we received from Jamie was excellent. Nothing was too much trouble, all our questions (even simple basic ones) were answered without hesitation. Jamie didn’t push a sale, he left us to look around and get a feel for the vehicle and then answered our questions. We negotiated a fair part exchange deal. He worked extremely hard to enable us to collect our campervan early by working alongside his colleagues to enable this to happen. We certainly would recommend Lowdhams to friends and family, especially Jamie for his helpful manner.

3 August 2026
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Reply from Lowdham Leisureworld

Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you received such a warm welcome from our reception team and it is wonderful to know that Jamie provided excellent service and worked so hard alongside his colleagues to get your campervan ready for an early collection. We will be sure to pass your kind words along to Jamie and the rest of the team.

Rated 4 out of 5 stars

Good company to deal with no pressure

Sale staff are friendly and have a reasonable knowledge of the product they are selling and will go the extra mile to answer any queries.
The staff preparing the final product do not appear to check thoroughly and you find snags which take some of the shine off of the product.

3 August 2026
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Reply from Lowdham Leisureworld

Thank you for your feedback, we are glad our sales team took great care of you. However, we are sorry your final product had snags as we take quality control seriously - our preparation team will review this to improve our checks and we will aim to resolve these issues for you quickly.

Rated 5 out of 5 stars

Great place with excellent customer service.

Every body we dealt with during our viewing / purchase of our caravan was, friendly, professional & knowledge. The whole process was very easy and enjoyable & the caravan is gorgeous and good value for money. Would highly recommend them to anybody wishing to purchase a caravan camper or motorhome.

31 July 2026
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Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that you had such an enjoyable experience.

Rated 5 out of 5 stars

The experience from start to finish

The experience from start to finish
Was exceptional. Paperwork, kept up
To date with caravan pickup and
Pickup up day shown everything on caravan.Sandra & Shirley.

27 July 2026
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Reply from Lowdham Leisureworld

ThanK you for your review and we are delighted you had such a good experience.

Rated 5 out of 5 stars

Hymer Campervan

Came here in May as we were thinking of up grading our VW T6 conversion. On arriving we knew we would have our heads turned due to the amount of stock they have. The store is clean, spacious and dog friendly which I love. Because who hasn’t got a dog these days. There is a large outdoor section filled with camper vans, caravans, motor homes. Indoor again lots of choice. Upstairs tents and camping equipment. Also a cafe on site too.
We saw a van we really liked but unfortunately we couldn’t part exchange our T6 as it was a private conversion. We sold our Campervan privately within a month or so. My husband emailed Lowdams for more information on the van we had seen. Jamie Middup responded to our email with all the details we required.
We called down a week later and sat with Jamie and went through more of the details on the van. Jamie was very knowledgeable and showed us around the van and answered any questions we had. We did have a budget in mind but did have to stretch this a little. The van we chose was taken to a show recently so was a bit dirty inside and outside. But Jamie assured me that it will be spotless on collection.
We are looking forward to collecting our van next month. Hymer Free 600 Campus.
Thanks again to Jamie for all his help!

26 July 2026
Unprompted review
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Reply from Lowdham Leisureworld

Thank you so much for this wonderful review! We are thrilled to hear you enjoyed our dog-friendly showroom, outdoor display, and on-site café. We are so glad Jamie could help you and he will be absolutely delighted with your kind words.

Rated 5 out of 5 stars

Great service from Service and Sales Departments

Worked well with Jamie in the Sales department who looked after us from start to finish and was helpful and informative throughout. Ryan in the parts division was also extremely helpful and flexible and took the time to discuss what we needed and worked to tight timeframes. Overall a very positive experience and would use Lowdhams again for sure.

30 July 2026
Unprompted review
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Reply from Lowdham Leisureworld

Thank you for your wonderful feedback! We're delighted to hear Jamie and Ryan provided such helpful service and made the whole process as smooth as possible. We'll be sure to pass on your kind words to them both. We really appreciate your recommendation and look forward to welcoming you back to Lowdhams in the future.

Rated 5 out of 5 stars

On having my caravan serviced this week…

On having my caravan serviced this week I was very impressed with the staff at Lowdhams who took very good care of me. In particular, Kiran, on making the appointment, to the reception received on delivering the caravan and later on collection.

I have been using Lowdhams for the last five years and noticed more recently a vast improvement in the service department in respect to communication, detail and control.

30 July 2026
Unprompted review
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Reply from Lowdham Leisureworld

Thank you for your wonderful review. We're delighted to hear about your positive experience and that Kiran and the team looked after you so well throughout your visit. It's especially great to hear you've noticed the improvements in our Service Department. We really appreciate your continued support and look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Motorhome purchase

We have just purchased a new ACE 1500 DB motorhome. Our thanks go to Steve for his help and advice during our purchase. Nothing was too much trouble. We had a few problems with the inet app which Steve sorted for us. There were a few updates needed doing which created minor issues. Hopefully these are now sorted. This is our 3rd purchase from Lowdhams and they have always been extremely helpful and friendly. Would recommend the ace if you are looking for a van without travel seats. Very spacious and plenty of storage.

27 July 2026
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Reply from Lowdham Leisureworld

Thank you for your fantastic review! We're delighted to hear Steve provided such great support throughout your purchase and helped get everything sorted for you. Congratulations on your new ACE motorhome, and thank you for choosing Lowdhams for your third purchase. We wish you many happy adventures ahead.

Rated 5 out of 5 stars

Great handover of our lovely campervan…

Great handover of our lovely campervan from Lowdhams today. Stuart, Shirley and Ryan were able to answer all of our questions and go through all of the details of our new Dethleff home on wheels.
From start to finish of our purchase has been a great experience and we were pleased to learn there are call numbers to help even after we leave with our purchase.
We are now excited to get out and try out all of the features for ourselves!!

29 July 2026
Unprompted review
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Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Stuart, Shirley and Ryan looked after you so well. We hope you enjoy using your new campervan and we will look forward to seeing you again on your next visit.

Rated 5 out of 5 stars

Good at selling

Good at selling. , Sharon was excellent.polite and welcoming. But we had a problem . Phoned 23 th July technical department still waiting for call back. Very disappointed

20 July 2026
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Reply from Lowdham Leisureworld

Thank you for your kind words about our sales team. We always aim to provide a welcoming experience, so we are very sorry to hear that our technical department has not yet returned your call from the 23rd of July. This is certainly not the standard of after-sales care we strive for. We have contacted the service department and they are looking into this now. We are confident you will get the technical call back shortly and once again we apologise for this lack of communication.

Rated 5 out of 5 stars

Over several visits

Over several visits, Jamie Middup was super-helpful and as good as his word without ever being pushy.

27 July 2026
Unprompted review
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Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Jamie was so helpful.

Rated 5 out of 5 stars

Purchase of new Swift 580 conqueror

This is my 5th caravan purchased from Lowdhams .
Salesman Phil was great no pressure and had time to explain the equipment in the van . We then discussed our trade in and agreed on a price that suited both parties .
On delivery of the van which was fully prepared to the usual high standard . Phil demonstrated fully the van equipment . He also got Mark the technician to fit some of our equipment from the old van. I was so impressed by Mark who kindly asked if there was anything else that needed fitting . Customer care and satisfaction of the highest standard.
Thanks to the team at Lowdhams great service once again .

21 July 2026
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Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Phil and team looked after you so well. We hope you enjoy using your new caravan and we will look forward to seeing you again on your next visit.

Rated 5 out of 5 stars

Excellent

Excellent, supportive customer service throughout. Highly recommend.

27 July 2026
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Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that the team looked after you so well.

Rated 5 out of 5 stars

Great service from Nathan

Great service from Nathan, and attention to details when explaining how everything works.

Nothing was too much trouble. Nathan even called me on his day off to help sort things out.

27 July 2026
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Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Nathan looked after you so well.

Rated 4 out of 5 stars

Service department After having my problems sorted out a…

After having my problems sorted out a very drawn out process but we got there. After dealing with Megan & Jenny it has put my faith back into Lowdhams .
Many thanks Mr & Mrs Giltrow.

24 July 2026
Unprompted review
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Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Megan and Jenny looked after you so well.

Rated 5 out of 5 stars

Excellent Company

We have had a great experience with this company from Gordon who originally sold us the motorhome at the NEC and Megan who helped us and was very kind when we had some issues (which were resolved) with the motorhome. Would definitely recommend the company and would not hesitate to go back in the future. Thanks!

23 June 2026
Unprompted review
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Reply from Lowdham Leisureworld

Thank you for your fantastic review and recommendation. We're so pleased to hear Gordon and Megan provided such great support throughout your journey and were able to resolve the issues quickly. We really appreciate your kind words and look forward to welcoming you back to Lowdhams in the future. Enjoy your motorhome!

Rated 5 out of 5 stars

Stuart

Stuart and initially Jake helped us with our purchase of a Sunlight Cliff 540. An extremely long delay, 4 months, in getting the van but we understand that was a delay in Germany. A couple more emails updating us of timescale would have been good but a minor issue.
Stuart took over and has also been excellent. Very friendly and attentive and has listened and helped with all our concerns. We've stayed two nights here and have found it worthwhile to do so. A very good experience.

21 July 2026
Unprompted review
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Reply from Lowdham Leisureworld

Thank you for your lovely review. We're delighted to hear that Stuart looked after you so well and that Jake was able to help at the start of your journey. We appreciate your patience with the delivery delay and your feedback about keeping customers updated along the way. We hope you have many fantastic adventures in your new Sunlight campervan and look forward to welcoming you back to Lowdhams in the future!

Rated 5 out of 5 stars

Stuart and Jake have looked after us…

Stuart and Jake have looked after us well and answered all our questions patiently. We are happy with their communications. We feel very confident that we can ask if we have any future questions.

21 July 2026
Unprompted review
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Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Stuart and Jake looked after you so well.

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