I had an issue with a premium bundle where one item didn’t quite match what I reasonably expected from the product description. My first chats were unnecessarily frustrating, after that it took a co... See more
Company replied
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Review summary
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Reviews shaping this summary
Delivery was timely. Value was great. Fit accurate to website description and lingerie feels of good quality /substantial (won't be ruined after 1 wear)
Very nice sexy wear good delivery time!Little more expensive than cheaper on line supply shops but better quality wear. Not as expensive as other outlets too!
Good ordering process, discreet packaging. Order shipping to BE could have been faster but all in all a great experience
Company replied
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
3.9
Great
3K reviews
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It's been a month
Although the order was never delivered due to unknown post factors, Lovehoney provided the best user experience by quickly refunding the initial order. Hope next time I'll be more lucky with post services...
28 December 2025
Reply from Lovehoney
Hi there
Thank you for contacting Lovehoney.
I am very sorry to hear your parcel has not arrived.
I cannot see you have contacted us in regards to this, in future please do contact us directly where we will be more than happy to help resolve any issues right away.
I have contacted you directly in regards to this now.
Kind Regards
Lovehoney Customer Care
I never received my purchase 😕 never…
I never received my purchase 😕 never got a reply from an email I sent. Never got refund. Tried multiple times to get in contact nothing. very very bad service
11 January 2025
Reply from Lovehoney
Hi there
I am sorry to hear you have not received your purchase.
I am unable to see you have contacted us on the email you have provided to trustpilot and I am not able to see a recent order.
I have contacted you directly in regards to this for more information.
Kind Regards
Lovehoney Customer Care
Impossible ti re-attach the robber…
Impossible ti re-attach the robber charge área plug after charging
28 December 2025
Reply from Lovehoney
Hi there,
I'm sorry to hear you're having trouble with your item.
We have contacted you directly to get this resolved for you.
Kind regards,
Lovehoney Customer Care
Great website, everything was perfect 👌
All the information and description of the items I got was perfect and everything works as expected.
23 December 2025
Nevee recieved items
23 December 2025
Reply from Lovehoney
Hi Sarah,
Thank you so much for leaving us a review.
I’m so sorry that you have not received your items.
We will contact you directly to get this resolved for you.
Kindest regards,
Lovehoney Customer Care
Never received my package.
Never received my package.
Ordered as a Christmas gift, the package was lost, no help was provided by the support team to send a new package in time for Christmas. After they finally conceded that the package is lost, no reimbursement was offered. Truly unprofessional.
5 December 2025
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to see that your order did not arrive as expected.
I can see that we have replaced the order for you, as this was assumed to have been lost in transit.
The replacement parcel should be with you soon, and we have contacted you directly to resolve this for you.
Apologies for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
, don't need a girlfriend now
Took 2 weeks for delivery, blame that on exmas, love honey products awesome, who needs a girlfriend
23 December 2025
As usual, good purchases
Delivery was timely.
Value was great.
Fit accurate to website description and lingerie feels of good quality /substantial (won't be ruined after 1 wear)
3 January 2025
recommend
Support is TOP! UPS lost my parcel and lovehoney sent me another one free of charge. Recommend.
19 December 2025
I was happy with the products when they arrived
I was happy with the products when they came but disappointed with how long they took as I paid €14,00 for two day delivery order in 18th Dec and it arrived 6 days later on Christmas Eve.
19 December 2025
Great service
17 December 2025
Reply from Lovehoney
Hi there
Thank you for contacting Lovehoney.
I am very sorry to hear you have not received your item.
I cannot see you have contacted us in regards to this, in future please do contact us directly where we will be more than happy to help resolve any issues right away.
I have contacted you directly in regards to this now.
Kind Regards
Lovehoney Customer Care
Arrived quickly.It didnt help, but not products fault. Previous one was grand, but different medical condition this time.
Arrived quickly.
16 December 2025
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