Was delivered fast, and in time. Payment was easy and shipping was reasonable. Products came out great except for a toy bag that just kinda ripped open. It was fairly inexpensive so I'm not too bummed... See more
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Haven't done reviews on products. One was great, one still in process bc waiting on replacement. Two I am on the fence about...need to use more. Overall I loved your quick customer service response.... See more
The item I ordered did not work. Lovehoney did what they could to try and troubleshoot it, but it still failed to work. Disappointed in their quality control, but they did make the situation right by... See more
Spent $200 on one product that was disappointing, nowhere near as powerful as advertised. Return policy stated I would get store credit which I though was extremely reasonable. However, replacements p... See more
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Atlanta, GA, in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
United States
- customercare@lovehoney.com
- lovehoney.com
3.9
Great
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Ordering and delivery was great
Ordering and delivery was great! I have ordered this product numerous times and it is - by far - the BEST I have found!
23 June 2026
Lovehoney Site Experience & Review
Wide selection of products and really like in-house review & instructional videos. Shipped quickly in discreet package.
23 June 2026
Was not able to apply my discount to my…
Was not able to apply my discount to my order during the order process, and then only way was to cancel and then re-order everything.
20 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
my order never arrived and they denied any sort of refund or reshipment
my order never arrived and they denied any kind of solution, guide to my review and said they offered a replacement which they never did so it’s my understanding. They just want to look like they’re helping ONLINE, but they’re not actually offering any kind of solution.
19 June 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to hear that you did not receive your order.
I can see that we have been in contact via email and offered a replacement but this offer was refused. Therefore, we advised that you raise this with your payment provider, as there is nothing further we can do.
Apologies for any inconvenience caused.
Lovehoney Customer Care
Reply from Lovehoney
Hi there,
I'm sorry to hear this and that you have not heard from us.
I am not able to locate any emails that we have received from your email address, so we were not aware of the issue.
If you have replied to your confirmation or dispatch emails, these are noreply emails so we will not have received that I'm afraid.
In regards to the item, often confusion can be caused as we list the insertable length of an item on the item page but the manufacturer often lists the full length meaning the length printed on the packaging will be longer.
We have contacted you directly to assist further with your item.
Kind regards,
Lovehoney Customer Care
What happened to the hollow extender
My extender plus vibrator was not hollow as advertised. Very disappointed
19 June 2026
Fast
Fast, discreet shipping is a HUGE plus! The products are exactly as described, and I agree with the reviews of the products - not "astro-turfed" to get you to buy something only to be disappointed with it because of fake reviews.
18 June 2026
it’s not as satisfying as what I liked…
it’s not as satisfying as what I liked it to be the videos and the pictures made it seem like it would work out nice but when I received, it didn’t realize it needed to stay plugged in and it just doesn’t do what I thought it would do
13 June 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to hear that the item was not quite right for you.
I have taken a look at the order and can see that you have ordered a mains-powered item as per the product description.
We do have our 100-day pleasure promise, which allows you to return an opened and used item for a gift voucher if you are not happy with it.
You can view the t's and c's of the promise here: https://help.lovehoney.com/promise-terms.html.
We have contacted you directly to advise on this further.
Kind regards,
Lovehoney Customer Care
If you need it on time, think again
If you need it on time go somewhere else, if you aren’t in the UK go somewhere else, if you want good customer service go somewhere else. Paid extra to make sure it’d be on time, then arrived late, then tried to talk to support. Not helpful and not the actual support persons fault. The company itself is run by the laziest, greediest, and most uncaring people on earth. In summary, GO SOMEWHERE ELSE.
15 June 2026
Unprompted review
Reply from Lovehoney
Hi there,
We apologise for the delay in your order and any dissatisfaction with our service.
Although we strive to ensure all parcels are delivered promptly through our carriers, we sincerely apologise that your delivery has been delayed and understand the frustration this may have caused.
We can see that you have been in contact with our Customer Care team, and your concern regarding the additional shipping fee was addressed by the agent you spoke with.
Our Customer Care team will be in touch shortly with more details and to see if we can assist further.
Regards,
Lovehoney Customer Care
Reply from Lovehoney
Hi there,
We're so sorry to hear that you've received the incorrect charging cable and can understand the disappointment this would cause.
Our Customer Care team has reached out to you directly for more information and to see if we can get this resolved.
Kind regards,
Lovehoney Customer Care
Skirt fit (kinda')
Skirt fit - well, kinda'. If I were only about 8 inches taller. Had to hoist the waist up to my chest to have the hem touch my toes. Yes, your size chart did say that XL length is 40.8 inches but a Large is too small for my waist. Luckily, I have a sewing machine.
11 June 2026
The decription of the product matched…
The decription of the product matched the product delivered.
11 June 2026
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