Had placed an order for yarn. Was informed via email it was out of stock.The email was personal, prompt, courteous and beyond impressive.My refund was issued the moment I responded. LoveCrafts obviou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had trouble using my gift card, as the reference kept being declined. The LoveCraft support member, Anastasia P, went above and beyond to help me understand what I needed to do to get the card to w... See more
Positive Help I mis-read my pattern and ordered half the quantity of wool that I needed. I placed a new order for the additional wool then contacted the help bot. They immediately replied by getting... See more
I got stuck & didn't understand the patterns instructions. I contacted the Smiles team at Lovecrafts, explained the problems & asked for help. Julie responded very quickly, & gave me excellent clear a... See more
Company details
About LoveCrafts
Information provided by various external sources
Knitting yarn, patterns, needles, crochet accessories, hooks, craft books and kits, you name it, you'll find it. On LoveCrafts.com, discover all the craft materials you need to start your next project. We ship worldwide (yippee!) and have dedicated websites for the UK, US, and Germany. Plus, our friendly customer service team, Smiles, are on hand to make your experience smooth and smiley every make of the way!
Contact info
London, United Kingdom
- lovecrafts.com
4.4
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I would not give this company 1 star
I would not give this company 1 star, but let me say that I do NOT recommend this company.
Dismal experience and I will not support them again. I see Facebook has many, many negative reviews and it is my fault for not researching them before placing my order.
8 July 2025
Unprompted review
Reply from LoveCrafts
Hello Anita,
Thank you so much for sharing your thoughts. I’m truly sorry to hear that things didn’t go quite as you hoped. I see you reached out regarding a refund for the digital patterns you purchased. Just to clarify, these patterns are generally non-refundable unless there’s an issue with the pattern itself. We always strive to make it clear in the product details that these are digital downloads, so everyone knows what to expect before buying. If you ever need any more information, please don’t hesitate to get in touch — we’re always happy to help!
I also noticed that my colleague shared some tips on printing your patterns through your pattern library or local print services. We really hope that was helpful! If there’s anything else we can assist you with or if you have any questions, please feel free to reach out anytime. We’re here for you!
Best wishes,
Julie and the LoveCrafts Team
Brilliant customer service.
10 July 2025
Unprompted review
Reply from LoveCrafts
Hello Rhiannon,
Thank you so much! We're thrilled to hear that – it truly means a lot to us. If you ever need anything, we're always here to help!
Best wishes,
Julie and the LoveCrafts Team
Usually fantastic deliveries and I'm…
Usually fantastic deliveries and I'm happy with the wool and patterns. I recently had only 1 ball missing and they couldn't have been more helpful and it's rectified.
9 July 2025
Unprompted review
Reply from LoveCrafts
Hello Fiona,
Thank you so much for your kind words! We’re so glad to hear you’re happy with your wool and patterns, and that our team was able to quickly sort out the missing ball for you. We really appreciate your support!
Best wishes,
Julie and the LoveCrafts Team
KEEP ME POSTED ON EVERYTHING
KEEP ME POSTED ON EVERYTHING. THANK YOU FOR KEEPING ME INFORMED ABOUT ALL MY ORDERS. I AM SCORING THE LOVECRAFTS TEAM. 10 OUT 10 FIVE GOLDEN STARS TO EACH OF YOU. High Fives to each of you ye are the Best Team to have. Top of the class 😁😁 😁😁. Gos to all the Managers and her Team for all the hard work they do for all the Customers. Thank you so much for everything so far.
19 April 2025
Unprompted review
Reply from LoveCrafts
Hello Eileen,
Thank you so much for your incredibly kind words! We're absolutely thrilled to hear you're happy with everything — your support means the world to us!
Best wishes,
Julie and the LoveCrafts Team
I have ordered yarn a few times from…
I have ordered yarn a few times from this company, and have always had good experiences with them. I have always found them to have good old fashioned service where I feel valued as a customer. They are very efficient with good communication They are my first go to when browsing for wool
25 June 2025
Unprompted review
Reply from LoveCrafts
Hello Penelope,
Thank you so much for your kind words! It truly means a lot to hear that you've consistently had such positive experiences with us. We're delighted to know you feel valued and well taken care of—that’s exactly the kind of service we aim to provide. We really appreciate your continued support!
Best wishes,
Julie and the LoveCrafts Team
Excellent customer service
As always, Lovecrafts got back to mt quickly and answered my query. Very good service all round.
20 June 2025
Unprompted review
Reply from LoveCrafts
Hello,
Thank you so much for your kind words! We're really glad to hear you were happy with our service. If you ever need anything else, we're always here to help!
Best wishes,
Julie and the LoveCrafts Team
Quick response!
The response to my problem was immediate even though it was late in the evening! A request for a photo of the problem was asked for and I was advised that a reply would be the following day. It was and a refund was in my account later that day. Can’t ask for more! Just disappointed the baby blanket will have to wait for a while!
19 June 2025
Unprompted review
Reply from LoveCrafts
Hello Jennifer,
Thank you so much for your feedback! We're really glad we could respond quickly and get everything sorted for you. I'm sorry to hear the baby blanket will have to wait, but we hope you'll be back to it soon – it's such a special project. If there's anything else we can do to help in the meantime, just let us know!
Best wishes,
Julie and the LoveCrafts Team
I love this website
I love this website, and have always quickly received my orders. The order, selection of yarns, and price are great. This is my go to store
8 May 2025
Unprompted review
Reply from LoveCrafts
Hello,
Thank you so much for your lovely feedback! We're absolutely delighted to hear that you enjoy shopping with us and that your orders have arrived quickly. It means the world to know we're your go-to store – we’ll keep working hard to bring you great yarns, prices, and service. Happy crafting!
Best wishes,
Julie and the LoveCrafts Team
I asked how much stuffing to use with the Teensy Tiny Dragon pattern from Kit Kat
I asked how much stuffing to use with the Teensy Tiny Dragon pattern from Kit Kat. Julie replied:
Julie (LoveCrafts)
5 Jun 2025, 14:12 BST
Hello!
Thank you for your message. It was a big pleasure to help you.
If you have any other questions do not hesitate to get in touch.
Have a wonderful day,
Julie and the LoveCrafts Team
Thank you Julie ❤️
5 June 2025
Unprompted review
Reply from LoveCrafts
Hello,
Thank you so much for taking the time to share your feedback! I'm really glad to hear that my colleague was able to help you. We always appreciate hearing from our customers, and we're here if you need anything else.
Best wishes,
Julie and the LoveCrafts Team
Highly recommend
Highly recommend
Fast delivery and a really amazing customer service team!! Also very good value for money and regular users can recommend others and get the benefit
1 June 2025
Unprompted review
Reply from LoveCrafts
Hello Bella,
Thank you so much for your kind feedback!
We're thrilled to hear you’re happy with the service and value. We truly appreciate your recommendation and support!
Best wishes,
Mary and the LoveCrafts Team
You were so kind in understand to a…
You were so kind in understand to a dappy old lady with my issue, and being patient with me ty again to all your team for you help again :)
5 June 2025
Unprompted review
Reply from LoveCrafts
Hello Sonia,
Thank you so much for your lovely message!
We're really glad we could help, and it was an absolute pleasure assisting you. If you ever need anything else, don’t hesitate to reach out.
Best wishes,
Mary and the LoveCrafts Team
Amazing costumer service
Amazing costumer service! Had a small issue with an order and the customer service was extremely prompt and helpful, going beyond to make sure I had a great consumer experience. Order was fulfilled quicky and is already on it's way.
2 June 2025
Unprompted review
Reply from LoveCrafts
Hello Isabel,
Thank you so much for your kind words!
We're really happy to hear that you had a great experience with our customer service and that your order is on its way.
If you ever need anything else, we're always here to help!
Best wishes,
Mary and the LoveCrafts Team
I didn’t check my email before sending…
I didn’t check my email before sending my order in and when it didn’t arrive I got in touch and the team got it sorted for me right away. I have promised to try harder next time.😂😊 Very grateful for there support.
26 May 2025
Unprompted review
Reply from LoveCrafts
Hello Elaine,
Thank you so much for your feedback!
We're glad we could help get everything sorted for you! We're always here if you need any support in the future.
Happy crafting!
Best wishes,
Mary and the LoveCrafts Team
Good
Good, quick service, even though 1 colour out of stock when ordered, sent out as soon as received. Kept informed of delay in dispatch.
1 June 2025
Unprompted review
Reply from LoveCrafts
Hello Charlotte,
Thank you so much for your kind feedback!
We're really glad to hear you were happy with the service, and we appreciate your patience with the delay.
If there's anything else we can help with, just let us know—happy crafting!
Best wishes,
Mary and the LoveCrafts Team
They're always super quick to answer…
They're always super quick to answer any concerns or queries, they have good quality stuff that arrives quick when I get things delivered from them, and I've overall always had a pleasant experience with them. Just recently I accidentally ordered the incorrect item without realising and made a return today it was so incredibly easy to organise I was kind of impressed. Always love shopping with them.
27 May 2025
Unprompted review
Reply from LoveCrafts
Hello Ashleigh,
Thank you so much for your kind words! We're absolutely delighted to hear that you've consistently had a great experience with us—from speedy deliveries to easy returns. It means a lot to know that you feel supported and enjoy shopping with us.
If you ever need anything or have questions, we’re always here to help.
Best wishes,
Julie and the LoveCrafts Team
My question was answered promptly and…
My question was answered promptly and solved great to deal with Thankyou
15 May 2025
Unprompted review
Reply from LoveCrafts
Hello Julie,
Thank you so much for your kind message! I'm really glad to hear your question was answered promptly and everything was resolved. It was a pleasure to assist you—please don’t hesitate to reach out again if you need anything in the future.
Best wishes,
Julie and the LoveCrafts Team
I still can’t delete unwanted free…
I still can’t delete unwanted free patterns in my library. I was in contact with Lovecrafts last year and was told they were updating their website and I would be able to delete unwanted fee patterns again, when it had been updated. Why is it taking so long? I am reluctant to download any more free patterns, incase they are unsuitable and I can’t delete them.
17 May 2025
Unprompted review
Reply from LoveCrafts
Hello,
Thank you for getting back in touch. I'm sorry for any frustration caused!
While it’s still not possible to permanently delete patterns from your Library, I’m happy to let you know that there’s now an option to hide unwanted patterns. To do this, simply open your Pattern Library and look for the small eye icon on the pattern image. Clicking on that will hide the pattern from view.
If you change your mind later, you can tick the "Show Hidden Patterns" box, and the pattern will reappear.
We believe this is a more flexible option than permanent deletion, as it allows you to clean up your Library while still being able to access patterns later if you change your mind.
I hope this gives you a bit more confidence in trying out new patterns. If you have any trouble using the hide feature, just let us know—we're happy to help!
Best wishes,
Julie and the LoveCrafts Team
The representative, Julie, who assisted me was GREAT!
The representative who assisted me, Julie, was professional and knowledgeable. She was prompt and clear in her response. "Jeeves", on the other hand, your assigned contact service, has still not responded to my question.
15 May 2025
Unprompted review
Reply from LoveCrafts
Hello Sharon,
Thank you so much for your kind words about Julie—I'm delighted to hear she was professional, knowledgeable, and prompt in helping you.
If there’s anything still unresolved or if you have any further questions, please don’t hesitate to reach out. We’re always here to help!
Best wishes,
Julie and the LoveCrafts Team
Everyone was so helpful and respectful…
Everyone was so helpful and respectful as I was trying to understand the pattern. I so appreciate the patience shown me
14 May 2025
Unprompted review
Reply from LoveCrafts
Hello Janette,
Thank you so much for your kind feedback!
We're really glad to hear that our team was helpful and respectful while you were working through the pattern.
Your appreciation means a lot to us—if you need any further help, we're always here for you!
Best wishes,
Mary and the LoveCrafts Team
Problem instantly Solved…
I buy yarn from Lovecraft as their prices are very good. Unfortunately my last order did not arrive but when I contacted them, they were immediately responsive and have sent a replacement order.
6 May 2025
Unprompted review
Reply from LoveCrafts
Hello Elizabeth,
Thanks so much for your feedback!
We're really glad we could resolve the issue quickly and get your replacement sent out.
If you need anything else, we're always here to help.
Best wishes,
Mary and the LoveCrafts Team
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