Love2shop.co.uk Reviews 

Wondering if they have gone out of business. Tried to activate my gift card and goes into a loop that never activates. This was only bought in summer.

Avoid buying.

I have a gift card and wanted to use it in Hinds Jewellery in Livingston, when I went to use the card, they said they do not accept them as the shop is not set up for it, why are you advertising Hinds jewellery when they won't accept it.

What a dismal and utterly atrocious company and website experience.

You have taken £50 of my hard earned money and I have nothing to show for it.

Earlier today I attempted to purchase a £50 John Lewis voucher with my L2Shop gift card balance. You allowed me to add this to the basket and then when I submitted the request a red banner pops up "Sorry .. this voucher is out of stock"

Following this the whole website has crashed and supposedly undergoing "Scheduled Maintenance". Appears to have been like this for most of the day.

I am utterly furious with this appalling and mickey mouse setup.

I advise others to steer well clear of this website it is not worth the hastle or stress. L2Shop I will be exercising my consumer rights and if this £50 balance is not forthcoming in the next 24hrs I will instigate a credit card chargeback!

Absolute worst gift card I have ever received. You cannot just simply use it in a shop like cash. You have to activate it online and add it to your Google wallet which is a faff, but then when that doesn't work your stuck with a card you cannot use. Tried live chat multiple times and doesn't seem to work. Now I've tried to fill the form in to get in touch with love to shop but it keeps sending me an error message back. Beyond frustrated 😡

Just Total utter rubbish, doesn't work, can't redeem rewards I've earned doing market research. Total, total scam waste of time company.

I had similar problems when I was given a card for my birthday, just total utter crapola.

Not good at exchanging vouchers on line

Advertise egiftcards , in particular argos . Pay your money then on checkout says out of stock ?? How can egiftcard me out of stock

Your Order
Oops, the following error has occurred.
Sorry, this product is out of stock.

So easy to get exactly what I needed perfect

I am a researcher and used Love2Shop e-gift cards cards to share with my research participants. I still have unused cards I wanted to exchange but -www love2shopdigital co uk- has not been working for the last three days.
Mind you, it's not the card that hasn't been working, it's the website where the card is redeemed. I therefore have been unable to redeem these cards to buy another gift card to continue using them in my research. I reckon by the time anybody from Love2Shop reads this error message, the cards will be expired already. I have screen shots where it shows that -www love2shopdigital co uk- is actually down through a website checker. I am happy to show forward it to you for troubleshooting. In essence, my research money is likely gone, and I appreciate you'd help out.
Best regards,

I have over £100 in digital rewards to use towards vouchers however the website is inaccessible and errors continually - seems a lovely idea until you wish to actually redeem them

EDIT - 5th Nov, the lack of transparency is shocking. Ongoing technical issues, we are working hard etc.

Can we please have a very clear update on this. Has there been a hack related to PHP security issues? Has personal data been compromised? Are we more likely to be exposed to scams? Are account balances secure?

Boostworks have specifically referenced the security concerns associated with this worldwide security warnings.

Please can we have a clear update and timelines rather that constant repetition of “technical issues”

Says you can use the vouchers everywhere. Absolute rubbish. You have to exchange online for a digital card for the shop you want to use it on. Then when you try to exchange it, it says sold out because they have issues with their exchange, then when you try to call on a weekend the offices are closed which leaves you with a list of 6 retailers you can actually use the card. THEN when you go to buy something at Argos it says you can’t use the card on items that are “trusted sellers” so you are literally stuck with cards you can’t use. It should be as simple as it says, you get a gift card and you just spend it. Absolute mess around and waste of time.

Still not received refund

Not received any request for information

Spoke to your team 20 days ago, said monies would clear in 3-5 days

And nothing but having to chase up

Terrible customer service

The most inconvenient shopping experience, the most complicated and least concise menu system, the least navigable website, the most vague categorizing, this gift card/virtual card/ecard issuer is simply horrible. Extremely unmanageable and complicated. Only gift their products/cards to someone who you really hate and want to get nervous over how non-straightforward and unfun it is to shop with them. Despised and appalled.

Had a very poor experience, no customer support, can’t get through to anything other then a bot chat , which after wasting my time, ended the chat with unfortunately can’t help. I only had a few questions.

My balance is gone. Tried to contact them, is a nightmare.

Im still having issues contacting love2shop with regards to a order the online chat says no one available and ends the chat and no one responds to my emails

Awful. Took payment and did absolutely nothing with it. Cannot contact them as there are no contact details and the email contact us does not work. I am going through credit card company and reporting this as a fraud. AVOID.

I reported by the Chat function last week Boots has not been available to exchange with the purple card for over. a week. Everytime I log in it asks to reset password. Now other retailers like Asda, Asos, Currys etc are not allowing the exchange neither. This is peak xmas shopping time, why withholding our money from us by not allowing us to spend it?? Other people on facebook page Love2Shop are having the same problem. I'm thinking of cancelling next years order cause this is taking the mick. Theres no indication on website as to when services will be back either.

Far to difficult to change to the vouchers of the shops we want. I wont be using again.

Absolutely terrible company, my Gift Card would not work, tried to conatct them through thier online "Chat", they said they would get back to me within two days, that was eight days ago. Have now tried to email them but the email will never go through, there is always a "problem". Thier phone number is a joke.
This is my complaint that i cannot get to them any other way.
I did a online chat with you 8 days ago and you said you would contact me within 2 days which you have failed to do. My problem concerns a Love2shop gift card value £10 which was given to me last week. I have tried to use it but was told there was no value on it. The card was purchased in Sainsbury's Castle Vale at 08.37.31 on the 02/09/2026.The bar code number is 1967420880400063003321448998638, the number on the gift card section is 633827397113373859 1, card security code 881. I have the reciept from Sainsburys for £10. I have been told by Sainsburys that they have a lot of problems with your gift cards and want you to issue me a new card. If you fail to do this I will be posting my problems with you on social media. I expect a speedy reply.