Louilyjewelry Reviews 

This company is a scam!! Don’t waste your money!! The good reviews are fake and they’re drop shipping cheap rings from China. The worst customer service, they won’t help you and you won’t get your money back.

I have bought a few pieces from Louily Jewellery and each one has been so beautiful! Such fantastic quality and pricing is amazing! Will definitely be buying more.

I have bought the 12 carat brilliant sparkle ring in moissanite. It is a very, very beautiful ring and I love it. I have brought other rings from them and their customer service is wonderful and I would continue to buy from them. Maybe I’ll try lab grown diamonds this time instead of moissanite.

I have polished and cleaned it but that sparkle is gone after only wearing it a few times

I ordered a set of three rings. I paid extra for Moissanite . I sent a photo of what I wanted so there would be no misunderstanding. The ring was in their rang nothing special. Louilily made a mistake and sent me the rings in yellow gold, not white gold as requested and paid for. They are refusing to accept the rings back and replace them with what I ordered. I do not understand why a company has to b so small and not honour what I ordered. I have requested the CEO’s email address, no reply. I have requested a return slip, no reply. Once they have your money they control what happened. Very disappointed . They offered me money to keep what I have and re order. I do not want to reorder and pay more. I just want you to take back the wrong rings and send me what I ordered and paid for.

Returned the ring and never got a refund. The ring was $130 Made more than several attempts to reach out to them about the return. Even provided pictures of the return info from the post office. Only to here they were still waiting for customs. Three months later. I will never buy anything from them again. Very disappointed with your customer service.

It was an enhancement ring. They we attached too close together not allowing the another ring to slide in as they are suppose. Within minutes I contacted them for a return. Their return policy is intended to scam people out of their money. Believe the reviews do not buy from this company. Buy anywhere else.

This return process is unreasonable and not ethical at best. Louily has requested I return the item and ship it with a declared value for customs less than the actual value. When I said no to declaring the incorrect value they offered me $30 for a product I paid $130 for.

I had the opportunity to work with the Louily Jewelry Customer Service Team. I thought an order I had placed never arrived. They were very responsive and extremely helpful about my inquiry. The issue was resolved after we located the little unopened box in my garage (inadvertently put there by my spouse).
My recommendation to future buyers is:
Keep excellent records of your purchase, payment method, tracking numbers, buy the shipping insurance (if it’s offered), and tell your family that you expect a package delivery and ask them TO HELP YOU BE ON THE LOOKOUT FOR IT!!!
Also, a follow up from the company verifying whether or not you received the delivery would be extremely helpful to both the customers and the customer service reps.

The jewelry is excellent for the great price, the delivery service transpired as promised, and the jewelry quality and packaging was first rate. I will buy from this company again.

There are so many beautiful things to purchase. The prices are affordable. The ease of ordering online makes the process effortless.

I ordered from here in November 2025, and I returned my ring right after I got it. Now in June 2026, the post office sends me a note and the initial return package saying no one picked it up from customs. I contacted Louily and they said that because they didn't receive my return, they couldn't give me my money back. I am not happy, all the "solutions" if you can call it that are them offering me store credit. I am never buying from this store again, they are a bunch of frauds. Now they're saying to get my money back I have to ship the item again which is now me paying $40 in shipping. I have been chatting with Iris from customer service and nothing is being done to solve this issue. I will never buy from here again and I urge everyone else to do the same.

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Update based on the reply I got. They’ve only offered me store credit and have continued to do so after I told them I will never be shopping with them again. They have not at all proceeded to offer me my entire refund the same way I paid for the product. They have not even tried to over me a partial refund to my card. They just wanna give me store credit or make me shell out more money to ship it again.

Love each piece I have purchased - 4 rings with stones, 6 stackable rings, and 1 cocktail ring or it can be used as wedding band. All gorgeous & shine better than many diamonds I have owned!

The yellow stone was beautiful! I wear a lot of yellow so the ring just sparkles perfectly

Purchased a ring in my regular size. It didn’t fit over my knuckle. I wanted to exchange for a larger size BEFORE I was put thru hell sending pictures back and forth for over a week and STILL no approval for exchange. At this point I am just trying to return. I have now contacted my credit card company to file a dispute to return and get my money back. BUYER BEWARE. I also found this website under different names such as Rodiffy Moissanite and Maxine Jewelry. The phone number provided is non working. And as you can see from the company’s reply they are making it difficult to return. Yes I ordered a size 6. However the ring doesn’t fit. How in the world am I going to show the small ENGRAVED or ETCHED ring size clearly enough without have a professional photographer take a picture? This is a tactic this company takes to make it impossible to return a product for credit. The return policy states:
Return Service Procedure

Please contact our service staff, and attach clear photos of the items that represent a quality issue.
Please follow the instructions that are provided by our customer service team.
Returns will be processed within 5 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 5-7 additional business days for the funds to be credited to your account used during checkout.
Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
Please contact one of our customer service representatives to request return authorization, and the return instructions.
The refund will be issued to your original payment account or in the form of store credit (gift card) as you requested.


NO where in the return policy does it say I need a magnifying camera lens to take a picture of an ETCHED size in the band of the ring.
@@@ Full transparency. This jewelry co is doing everything possible not to send me a return request. I was asked to remove PUBLIC information from my review. Also after going back and forth for over a week they wanted to know my full name and order number within three days or this Trust Piolet review will be considered false.

June 16 2026. Never heard back from Louilyjewelry after sending additional photos of the inside etching. I filed a dispute with my credit card company.

Bottom line this jewelry company is trying to run out the 30 day return window so I can no longer return the ring

Buyer beware this is the worst company I have ever dealt with they have stopped answering emails. The phone number they have posted on their website is fake.

I love my two piece ring, it is gorgeous and it arrived so fast. Planning to order more.☺️

I ABSOLUETLY LOVE my 5 pieces. My 6 CT ring is absolutely stunning. The fire and shine are constant.

My ring is beautiful i cannot stop looking at it sparkling.

It was very easy to order the items I wanted. They arrived in a short period of time and were beautifully packaged, plus I received a free unexpected gift of sparkly diamond earrings!! I would highly recommend ordering from Louily, the quality and sparkle are excellent!! I receive compliments whenever I wear my rings!!

This my second purchase this company and I was not disappointed. I purchased ring enhancer which has hearts top and bottom and compliments my heart solitare perfectly also from this company. I love their jewelry worth so much!

I recently got a ring for me and I am really happy with it. The design is excellent and good quality even better than I thought. It fits well and is very comfortable for regular use. But the only small thing is I wish there were more size options, overall I am very happy with this purchase.

My first ring I purchased going to see how well it last. I upgraded to the moissanite for more sparkle and more realistic look. So far no compliments on it but I like it. Very comfortable to wear. Will probably purchase another one from this company.