LoudElephant Reviews 474

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 1 out of 5 stars

Never received my package. I spent $250 on clothing and another $70 on customs fees. Their delivery and tracking system is a total joke, their company is a total joke. Instead of ensuring their pac... See more

Rated 5 out of 5 stars

My second purchase from Loud Elephant, super quality knitted jumpers, love what they do , good price and great service 👍 will be purchasing again, great designs and colours, many thanks 💯

Rated 5 out of 5 stars

Why do people wear such boring colours when over half the world live with vibrant colours on clothes and houses. Here is an opportunity to add some colour to your wardrobe. Less polyester & more rea... See more

Rated 5 out of 5 stars

SO glad to find an online outlet for Nepal clothing! I ordered a wool/fleece lined jacket and it was delivered in 3days! (Speed not important but impressive and love delivery by Royal Mail). The quali... See more

Company details

  1. Clothing Store
  2. Bag Shop
  3. Hat Shop
  4. Men's Clothing Store
  5. Quilt Shop
  6. Women's Clothing Store

Written by the company

Welcome to LoudElephant, specialists in handmade clothing produced by small family run businesses in India, Nepal and Indonesia. We also love elephants and all things shiny so there is a bit of that too! Our clothing is crafted from handpicked fabrics sourced from local cloth markets across the globe. Giving something back to the elephants who have lent us their name is important to us so we donate a portion of every sale to support elephant conservation projects run by three wonderful charities - Elephant Family who work mostly with elephants in India and South East Asia, The David Shepherd Wildlife Foundation working with elephants in Uganda and Zambia, and the Save Elephant Foundation based at the Elephant Nature Park in Chiang Mai, Thailand.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

474 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, product much softer and thicker than I expected. Bought as a gift for my son who reports the hoodie is very warm.

2 November 2022
Rated 5 out of 5 stars

Great value

Ordered a couple of times, multiple items, good value, all great items, all arrived in time

12 October 2022
Rated 5 out of 5 stars

Perfect In Every Way

Not only are the items that LoudElephant excellent quality, they are unique too. I have 3 Baja Jerga Hoodies and a Tibetan Wool Shawl with another one on its way. Customer Service is excellent too. Highly recommended to everyone.

2 November 2022
Rated 2 out of 5 stars

Awful customer service

Unfortunately the communication from them is awful if you have an issue.
I needed to return some items, asked about the method of return and they never responded. In the end it cost a fortune to return through Royal Mail and I’m still waiting for a refund.
Great products, it’s a shame the the service is nowhere near as good.
It makes you feel like you’re being scammed when they fail to respond

25 August 2022
LoudElephant logo

Reply from LoudElephant

Hi Daniel, I have checked our inboxes and the only email that I can find from you was asking about applying a discount code that wouldn't work. I did this for you at the time and then I don't any other emails. It looks like your return was delivered back to us and refunded a couple of days after you left this review. Apologies that you are not happy with our service. Dan

Rated 1 out of 5 stars

Charged and never received goods tried…

Charged and never received goods tried to call no one answered the phone, emailed no one got back to me avoid at all costs !!!

4 July 2022
LoudElephant logo

Reply from LoudElephant

Hi Michael, Sorry that you have not been contacted. We do not operate telephone support unfortunately but we do reply to all emails.

Unfortunately, I cannot find any emails from the email address shown on your order, they don't seem to have been delivered to us, which would explain why you have not had a reply.

Now looking at your order tracking - https://www.royalmail.com/track-your-item#/tracking-results/JD542987835GB - it looks like this shipment has been lost by Royal Mail. I can happily resend this order or I can refund if you would prefer.

Apologies for the inconvenience caused.

Dan
LoudElephant

Rated 5 out of 5 stars

Good quality, fun shirts

I don't normally write reviews of products I've bought, but felt that the Loud Originals deserved a word or two. I had bought one of their shirts before, a retro, fancy design, for a themed party, and I had to guess at sizing and quality. Fortunately, it fitted well and is of good quality, so when I needed some more for a trip, I had no hesitation to get some more. Once again, all are excellent, and the designs guaranteed that lots of people asked me about them each time I've worn one. So I'd just like to say thanks to the company for selling them.

19 June 2022

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