Lotto Social Reviews 17,521

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are really happy with the user experience, finding the platform easy and simple to navigate, and many enjoy the fun games and the wide selection of lotteries available. People appreciate the convenience of playing without leaving home and the syndicate option for increased winning chances. However, some customers also noted issues with payments, mentioning delays in receiving funds and billing discrepancies. A few other people also felt that the website could be confusing at times, and some expressed concerns about certain aspects of the service or the payout process.

What people talk about most

User experience

Customers generally report positive experiences with the user experience, often highlighting its ease of use... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report unauthorized and... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise its ease of navigation, quick... See more

Product

Consumers find the product to be positive, highlighting the variety and quality of games available. Many... See more

Price

Users describe ambiguous interactions with price. While some customers found offers like 10 lines for £1.12... See more

Based on these reviews

Rated 4 out of 5 stars

Well the last time I went thru this email they sent me I signed up and was paying a mthly fee to play twice a week and they said I would get scratch cards to see if I won I never got them I'm Gona tr... See more

Company replied

Rated 4 out of 5 stars

I found the website from branded surveys so i was earning a bit of cash anyways so i said why not. i’ve had a lot of fun playing games lol😆. now to see if i can win anything…

Company replied

Rated 4 out of 5 stars

It's a lot more exciting than the other website! Easy to use and lots of temptation.

Rated 4 out of 5 stars

Good that I don’t have to go out to do lottery. Safe on my phone and hopefully if I win they will notify me.

Company replied

Rated 5 out of 5 stars

I love the syndicate way of participating in lotteries, and LottoSocial is my favourite platform. I just love the points you get to play free scratchcard and minigames with and as a bonus you can win... See more

Company replied

Rated 5 out of 5 stars

Excited already !! Never used the lottery just scratch cards, but this website makes it more fun! Fingers crossed ! BE LUCKY EVERYONE X

Company replied

Rated 5 out of 5 stars

It's amazing quick n easy to do aswell thank you speak tonight when I win thank you

Rated 4 out of 5 stars

Everything is nice and simple like myself. Great offers and you've got to be in it to win it...

Rated 1 out of 5 stars

Terrible, I received some random email that didn’t make sense saying someone tried accessing my account. Couldn’t communicate with a human in person about it so left to worry about what was happening.... See more

Company replied

Rated 3 out of 5 stars

I thought this was a good site but the lotto tickets you get I'm not sure they are official! When you get a number ,you just get free tickets .never money and the games you just win points or a f... See more

Rated 1 out of 5 stars

I want someone from this company to contact me asap regarding a serious data breach!! I got a text and as I thought I’d cancelled any subscription (that I wasn’t aware I had in the first place) I clic... See more

Company replied

Rated 5 out of 5 stars

big choice of lotteries to win millions of pounds. plenty of games to win money.

Company replied

Rated 5 out of 5 stars

I think this is brilliant I deffo keep playing it was really easy to play and the company is great

Rated 1 out of 5 stars

Lotto social are continuing to take £6.50 a week from my account. Ive blocked them but want a refund as I didnt authorise this subscription

Company replied

Rated 5 out of 5 stars

Great platform. Time flys if u got some to kill plus so many games! And fun ways to make money. Give it a go u wont be disappointed. :))

Rated 5 out of 5 stars

Love this site. Fingers crossed for a win 🏆

Company replied

Rated 5 out of 5 stars

This app is good because if you don't win any jackpots you still get offered additional lottery ticks for future draws. I would definitely recommend this app to others.

Rated 2 out of 5 stars

App is insanely slow Won two cash prizes, withdrawn to PayPal and it's been 3 weeks without the money coming through. Logged calls with support and nothing, just told to wait. Starting to think it'... See more

Company replied

Rated 1 out of 5 stars

Fun app at first, then 10 days to wait for your reward: - 3 days to release winnings into pending balance. - 7 days to pay to a paypal account. Ludicrous timeline but possible to win mo... See more

Company replied

Rated 1 out of 5 stars

You purchase tickets but if you win you just get ‘credit’ to buy more tickets and no cash. I was happy to use it but then they just signed me up to auto renew tickets and I cannot, no matter h... See more

Company replied

Rated 4 out of 5 stars

There is an extensive list of lotteries to play and syndicates get involved with. I love aspects like the number checking and they surely cover all of your lottery requirements. A clearer understandin... See more

Rated 2 out of 5 stars

Games were slow and kept stopping, Joined sounded good but noticed suddenly lots of payments going out on my account! So cancelled membership.

Company replied

Rated 1 out of 5 stars

This company is a fraud. It all Goes ok until you win some money. They start off by saying it needs additional cheeks and a wait 7-10 days. No reply. Then after chasing it up they now Say it’ passed... See more

Company replied

Rated 1 out of 5 stars

Do not invest a cent of your hard earned cash with this platform. Quick to take your money, slow to pay and then convert the payout to their advantage. 2 months to resolve a complaint is rid... See more

Company replied

Rated 4 out of 5 stars

There are always pros and cons with any lottery platform, and Lotto Social is no different. What I like about it is that it can offer better value than playing some of the main lotteries on your... See more

Company replied

Rated 1 out of 5 stars

Complicated web page, within a secure app did not make payment. They tried to take money out of my account. I presume they got my details from the trusted app?

Company replied


Company details

  1. Lottery Shop
  2. Gambling Service
  3. Gaming service Provider
  4. Software Company

Written by the company

Lotto Social is a leading lottery syndicate management service that has been serving the UK for over 15 years. In that time, we have grown to serve over three million members, making us the number one choice for those looking to increase their chances of winning big. With Lotto Social, you'll have more chances to win in all your favorite lotteries, including Lotto, EuroMillions, Powerball, MegaMillions and more. Our Win More Promise ensures that our members win more often than they would if they played alone, and with our ready-made lottery syndicates, we take care of all the hard work for you. You'll never have to pay more for your lottery entries again. In addition to offering more chances to win big in the lotteries, Lotto Social also offers free skill games where you can play for fun and win real cash. This is all included at no extra cost to you, making Lotto Social the complete package for anyone looking to increase their chances of winning. With over 15 years of experience and over three million members served, Lotto Social is a proven winner. Join us today and start grabbing more chances to win big in all your favorite lotteries. Our Win More Promise and free skill games make Lotto Social the smart choice for anyone looking to win more, for less.


Contact info

4.0

Great

TrustScore 4 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Constantly taking money out of my…

Constantly taking money out of my account. Sent them about 15 emails over a month period advising that I don't want to be in weekly subscription, and asked them to closey account. They have not responded to a single email.

14 April 2026
Unprompted review
Lotto Social logo

Reply from Lotto Social

Hello Peppart, thank you for your feedback 😊

We’re really sorry to hear about your experience — we understand how frustrating this must be, especially after trying to contact us multiple times.

We want to reassure you that subscriptions can only remain active if they have not been fully cancelled, and charges are linked to those active entries. These are designed to give ongoing participation in syndicates and more chances to win 🎟️🍀

That said, your situation is not the experience we want for any of our users, particularly regarding the lack of response.

Please respond to our information request so we can urgently review your account, ensure everything is cancelled correctly, and confirm no further charges are taken 👍

We’re here to get this resolved for you as quickly as possible.

Best Regards,
Alex

Rated 1 out of 5 stars

Taken my money - no tickets issued

Taken my money - no tickets issued, denied they had received payment then changed their mind but could not offer refunds for past draws. I was offered compensation less than my expense which never arrived. Multiple messages via email to their support team yielded nothing of any use - changed stories, denial, no restoration.

10 February 2026
Unprompted review
Lotto Social logo

Reply from Lotto Social

Hello, thank you for sharing your experience 😊

We’re really sorry to hear how frustrating this situation has been — we understand your concerns.

Please note that once entries are successfully placed into draws, refunds are not offered as the service has already been provided and the draws have taken place. However, tickets should always be visible in your account, and any discrepancies should be properly explained.

It’s also not the experience we aim to provide when it comes to support, and we’re sorry if communication has felt unclear or inconsistent.

Please respond to our information request so we can review your account in detail, clarify what happened, and ensure everything has been handled correctly 👍

We’re here to help get this resolved for you.

Best Regards,
Alexandra

Rated 3 out of 5 stars

Everything is fine

Everything is fine, but I played a word game a few days ago, the one that had a prize of up to five hundred pounds. Out of ten games, I had five left and I only needed one word to win, both a hundred and a five hundred. Unfortunately, the server suddenly closed and said it was under maintenance. I think it was closed on purpose.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

This is an update to my last review

This is an update to my last review. Where I got a response saying they had sent me an email. ( no email received) I still haven’t been shown no proof off these “mutiple” account they refer to. Also they don’t have a problem with me turning the wining into site credit. But have a problem if you want to withdraw the winnings. I’ve made at least 15 attempts and messages through revolver with no luck. And this seems to be the only way you get a reply. This has been dragging on for 4 weeks now. So I’m guessing I’m not going to revive the funds even after being told that lotto social will find a way to resolve it and pay me out. Again more lies. Would avoid this company at all cost of you actually want to take your winnings.

13 April 2026
Unprompted review
Lotto Social logo

Reply from Lotto Social

Afternoon Craig, thank you so much for your feedback. It looks like we are already in contact via email. Thank you!

Rated 5 out of 5 stars

Exciting and interesting

Exclusive offers on a wide range of lottery draws both national and international.
Exciting and interesting gameplay with options from instant win games with chances to win cash prizes to daily prize draw games where you can win points to play more games, gems to purchase in game perks or win lottery tickets.

12 April 2026
Unprompted review
Rated 1 out of 5 stars

Red flags all over this website

Red flags all over this website. Clearly been developed by a novice as you can see the Firebase App calls on login.

They make it difficult to cancel or pause payments, I turned my ongoing subscription off and received a confirmation text only to get charged the next day anyway.

Only signed up to take advantage of an offer of 10 tickets for a £1 turned the subscription off immediately then was charged the next day anyway.

12 April 2026
Unprompted review
Lotto Social logo

Reply from Lotto Social

Hello Jay, thank you for your feedback 😊

We’re sorry to hear about your experience and understand why this has raised concerns.

Just to clarify, if a charge appeared after you turned off your subscription, it’s likely that the payment had already been authorised before the cancellation and only appeared in your account the following day due to normal banking processing times.

Subscriptions linked to offers like the 10 tickets for £1 are always shown during checkout, including any ongoing participation, which is designed to give continued access to syndicates and more chances to win 🎟️🍀

That said, we completely understand how this may have been unexpected, and we’d be happy to review this for you.

Please respond to our information request so we can check your account, confirm everything is fully cancelled, and provide a clear breakdown of the charges 👍

We’re here to help resolve this for you.

Best Regards,
Alexandra

Rated 5 out of 5 stars

Very interesting and if you don't pay for certain apps they don't block you out like over apps you can still you can still play all the games they give you daily free games for all different games it'

Very interesting and if you don't pay for a certain up to date don't block you out or they don't make you do anything they give they actually do what they say and say what they do it's a legit proper app I'm very happy so far hopefully can be a millionaire soon but everyone else

12 April 2026
Unprompted review
Rated 1 out of 5 stars

I bought 10 tickets for £1

I bought 10 tickets for £1, thinking it was a one off. Now, twice a week £6.50 is taken from my account. I have managed to pause the payments on the website, but cannot close my account.

I BELIEVE THIS IS A SCAM.

23 March 2026
Unprompted review
Lotto Social logo

Reply from Lotto Social

Good afternoon Dominic, thank you for your feedback 😊

We’re really sorry to hear this has been your experience and understand why it may feel concerning.

Just to clarify, the £1 offer is typically linked to a syndicate membership, where the ongoing cost and frequency are shown during checkout before confirmation. These memberships allow you to participate regularly and increase your chances of winning through multiple shared entries 🎟️🍀

If you’ve paused the payments, that’s a good first step. To fully stop participation, you’ll need to complete the cancellation process within your account settings. Account closure is also possible.

Please respond to our information request so we can help you finalise the cancellation and ensure everything is fully stopped 👍

We’re here to help get this sorted for you as quickly as possible.

Best Regards,
Alex

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