National Lottery Reviews 

The new app is terrible to use, don’t know why they changed it the old one was much better.

national lottery was good till Allwyn changed everything ,no warning it's a National disgrace I and millions of loyal customers are flabbergasted how this so called upgrade has taken place,I and my family and friends can not trust your new system's AND HOW CAN WE TRUST MONIES GO TO GOOD CAUSES AS WELL,thier should be many terminations of employment as it is at the moment not fit for purpose the government should step in and close it down please till it's sorted out

This new app is a disaster, last week couldn’t log in, after a while got in, this week it’s telling me my location is not in uk,
I’ve deleted the app won’t be using again, why they mess with stuff tat worked is beyond me 😡goodbye national lottery

If it ain’t broke don’t try to fix it, new app total rubbish it doesn’t work properly.

Absolutle rubbish! Go back to the old version please!!

I put 2 lines on Saturdays lotto one luckdip one line my numbers money has been taken from my account but no ticket is showing in my account I have checked my bank and they took it and uts showing in my purchase but can not check my numbers as no ticket is there to view so I will not by buying any more

I can't acces my ticket for the last Euromillions draw. "something's gone wrong" ?? You bet. (Pardon the pun)
Then i was locked out and had to change password.
They are doing more to encourage people to gamble.
Who does their IT?

what a mess they created

O my word , the updated app is like pulling hen’s teeth ,was it worked on by a 5 year old child , what normally took me 10 minutes to play my games has ballooned to half an hour , life is to short

The new app update is awful! It’s full of bugs that stops you withdrawing any money, constantly logs you out and now it has charged me twice for my ticket and issued me 2 tickets with exactly the same numbers.
The customer service is absolutely useless and they send you around in circles.

I've been trying to change my email address on the app as since the app has been updated I can't log in and my old talktalk address is now defunct. I've tried ringing but first a recorded message sent me a link via sms but the linked page doesn't work. I've tried speaking to someone but you're on hold for half an hour before being cut off. They don't respond to my emails. This is appalling service.

I am very confused by the National lottery app and ended up paying for the same numbers twice please put it back to how it was please

Absolute shambles of an app. When you try and check results it doesn’t show you all the numbers. I have to Google results from another website. When buying online tickets previously it showed your numbers in a straight line, not so any more. I could go on but but they’ve ‘fixed’ something that wasn’t broken.

National lottery changed their website which i hate,so i asked to delete my account. Unbelievably they give you chances to have a break instead of leaving,then tell you it will be a lifetime ban and THEY WILL BE HOLDING ON TO PERSONAL DETAILS SO THEY CAN MAINTAIN THE LIFETIME EXCLUSION and can you keep your details up to date with them. If people have a gambling problem the National Lottery is very clever and controlling!!!

So imagine a company telling a tech team, ' We want to change our web site from one that works well, and is easy to use, into one that: 1) Is a nightmare to navigate, 2) Everything that works easily, now takes forever to complete IF you can work out the new way, 3) Takes away may different features that players rely on. 4) We will get back to you on further ideas to totally SCREW UP the site.'

Well thats EXACTLY what NL have done!
And to be clear, thats me venting in a way that Trustpilot with post my review.. if you could hear what I'm actually saying out loud its far far far worse!

This lottery like many other lacks transparency in how the numbers are drawn, the statistics are no longer available and the goalposts are often moved to reduce odds of winning just about anything! I have personally been participating with the lottery since the 1990’s and the most I have won is £10 and a total amount within this time is less than £100 total. I don’t even want to think about how much I have spent.

One star is too much for this company.
New refreshed website is just rubbish.
They ask you to refresh and then it locks you out.
On phone for 50 minutes then another 30 and no one answers.
Sent email no one replies.
One of the worst customer services I have ever come across.

They have made what was a little easy fun into a really annoying and un-fun experience.
It now doesn't even list my draw tickets in date order... RUBBISH!

New layout is moronic. You want to be able to see what future tickets you have in draw date order and consequently you know when to purchase new ones. You can't.

Fix it.

Pending tickets showing as no matches even though draw hasn't occurred. Dog's breakfast of interface. When my tickets run out I won't be using new interface on browser or downloaded app. Looks like a 5 year old designed it or AI.
UPDATE
Have had two emails from National lottery not addressing the issues but claiming they're listening and the website is basically a wonderful upgrade with fantastic stuff and teething problems AND that 111 million are using it without problems.

Tone deaf.