A really nice quality and easy to use dog crate. the only issue was the height of the door which caused our two minature dachshunds some problems getting in and out, we had to build them a small ramp... See more
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Review summary
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The despatch was fast. The product was taller than advertised and so didn’t fit in the space without us modifying it. There was some minor damage to the item on receipt, and we had to hammer one part... See more
The product is a very good quality but I found the customer service to be very lacking. 3-5 days delivery is they send it on day 4 and you get it on day 5. There is no working telephone number and no... See more
I finally purchased the XL crate in powder coated metal with sliding doors replacing my year old Labrador puppy’s L crate which was too small for her. This crate is brilliant, easy to put up( heavy th... See more
Company details
Written by the company
Founded in 2013 Lords and Labradors initially launched in the UK. We now have loyal customers in 17 countries including Denmark, Italy, Germany, Japan, USA and Australia. Having worked closely with ethical dog breeders it became obvious that there was a demand for high quality puppy products and kits, and importantly somewhere to get support and advise at the same time. Our core products are designed, developed and made in our specialist workshop in the UK to exacting quality standards. This includes our beautiful crate covers, bumper sets and iconic Chesterfields. Our toys, grooming products and coats are hand-picked from the very best suppliers worldwide.
Contact info
Goods In Entrance, Bay 3 & 4, Fulney Farm, Kellet Gate, PE12 6EH, Spalding, United Kingdom
- 01790720900
- sales@lordsandlabradors.co.uk
- lordsandlabradors.co.uk
4.0
Great
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 59% of negative reviews
Typically replies within 1 week
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Really pleased with my purchase
Really pleased with my purchase, looks amazing, packed and delivered with care.
Dog loves it too, looks regal! Simple but elegant for my furry friend.
3 June 2026
An extremely well made and stylish pet…
An extremely well made and stylish pet pen , highly recommended thank you
5 June 2026
Outstanding success!!
The speed in which Customer service fedback to me after my enquiry as to when I was likely to receive my item as I hadn’t had an initial email confirming my order.
The quality of the item was very pleasing on arrival. My toy poodle Winnie, is settling into it well and fell asleep in it during its first use, which she hadn’t done for quite sometime. She has had many anxious car rides. Very pleased!!
4 June 2026
Ordered through paypal and was…
Ordered through paypal and was instructed to download the shop app, which I am not a fan of as delivery updates don’t come through. However I messaged there Whatsapp number, who proved the updates for me. Did have a small issue but Lords and Labs resolved this for me in a timely manner so can’t fault them. Will order from them again 👍
4 June 2026
Be very sure you’ve checked dimensions…
Be very sure you’ve checked dimensions on what you buy. I’m having an absolute mare!! I’m astonished to read in some reviews that anybody managed to get a response via phone/email/whatsapp/facebook/insta. I’ve tried everything!! No response. At all. Since 4th June?! Hoping they might read this??? Products are gorgeous, website gorgeous, customer service???? Where are you? I’ve spent a small fortune. One item was delivered while we were away forcing us slightly over the 14 days. It’s too small but but but I’ve since bought another £150 worth of stuff 🤷🏼♀️. I’m a keen loyal customer. I just want to send back for refund. 😭😭😭😭.
9 June 2026
Unprompted review
I bought the double easy traveller bed…
I bought the double easy traveller bed for our lab. We’ve just bought a new car and I was trying to think how we could get the dog and a fair amount of luggage in the boot. This bed was perfect as we put the luggage in a cargo net behind his bed and we’re still able to secure the bed with the headrest straps so everyone was comfortable and secure. Perfect.
3 June 2026
Excellent quality products and customer…
Excellent quality products and customer service - highly recommend.
22 May 2026
Thank you
Thank you! The bed is amaizing - my Polly was not so sure on the beginning but now Polly and Henry sleeps together comfortably :)
22 April 2026
Dont buy from anyone else
Easy to order on website.
Fast efficient commumication and delivery.
Quality of product is always amazing.
Best products for your loyal companions
1 June 2026
Quality goods
Excellent range of quality goods at reasonable prices. Online services easy to use. Prompt despatch and packaged well.
20 May 2026
My first order was fantastic
My first order was fantastic, delivery was great 2nd order took longer. All products I have got are if the best quality. Crate was not in stock that i wanted but had to get it from another pet shop, but the best crate i have ever had.
Would recommend this company definitely.
19 May 2026
Lords and labradors ... what a shame
My first 2 orders went smoothly and I rated the company and their products 5 star.
My recent order has been the only time I needed to contact Lords and labradors and OMG what a difference. The products are not the problem, it's when trying to contact them. I needed to return one of the items I ordered and it is stipulated you have to return within 14 days. I am still waiting for a response to my emails. Their phone number doesn't accept calls and WhatsApp messages are ignored. Doing the return on their website doesn't go through it shows as an error. So if you need to return anything, you can't.
Sadly I will never purchase anything from Lords and Labradors again as there is no customer service and nobody helps with the return and the 14 days soon passes. I started my unsuccessful return process the day the delivery came and I'm still waiting.
Such a shame.
19 May 2026
They will take payment immediately
They will take payment immediately, but no delivery as it’s out of stock. No updates, no place to track the order status and only respond when you chase - each time it’s end of the month. Never again!!
2 June 2026
Unprompted review
New owners, bad management
I think this was a legitimate business at some point but is now a scam at best and criminal incompetence at worst.
You can see that when they were bought out they became terrible. Ghosting people, not giving refunds etc. Do not feed this company.
2 June 2026
Unprompted review
Excellent quality and great looking…
Excellent quality and great looking item with super fast delivery! Highly recommended. Many thanks.
25 May 2026
If you require an exhange good luck!!!
If you require an exhange good luck, as i have tried emailing and contacting them on their whatsapp and have had no reply. There quick to send out orders but when you require anything else their customer service is terrible.
29 May 2026
Unprompted review
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