Lordgun Reviews 

Reply from Lordgun

Jan 29, 2026

Dear customer,

Thank you for your feedback.
We’re sorry to hear about your experience and understand how unexpected customs charges can be frustrating.
As an EU-based seller shipping from Italy, we do not collect or control UK import duties, VAT, or courier brokerage fees. These charges are calculated and applied by UK customs and the courier (UPS) upon import, not by us, and unfortunately we are not provided with a breakdown or advance calculation.
At checkout, we clearly advise that additional customs fees may apply and must be paid directly to the courier before delivery. We currently do not offer Delivery Duty Paid (DDP), which is why these charges are not included in the product price.
Regarding the shipment details, the customs declaration is completed in line with courier and customs requirements and does not affect the percentage or total amount charged by UK customs.

Kind Regards
Lordgun Team

Reply from Lordgun

Jan 29, 2026

Dear customer,
We’re sorry to hear about this experience. For undelivered orders, we ask customers to contact our customer service so we can investigate with the courier and resolve the issue as quickly as possible. If a package is confirmed lost, we always issue a refund. We regret that this situation was frustrating and appreciate the feedback.
Kind Regards
Lordgun Team

Reply from Lordgun

Jan 15, 2026

Dear customer,

Thank you for taking the time to share your feedback. We would like to clarify a few important points regarding customs duties, tariffs, and additional charges applied to shipments delivered to the United States.

All orders shipped from our company originate in Italy (European Union). As a result, shipments destined for non-EU countries—including the United States—are subject to customs controls upon arrival in the destination country. Any import duties, tariffs, taxes, or brokerage/handling fees are determined exclusively by U.S. Customs and Border Protection and the courier, not by our company.

Unfortunately, it is not possible for us to estimate these charges in advance, as they are assessed by customs authorities and the shipping carrier. For this reason, all customs duties and related fees must be fully covered by the customer. We are also unable to provide alternative quotations or exemptions for these charges.

Please note that this information is clearly stated in our online cart and checkout process. Before completing an order, customers must explicitly acknowledge the following notice in order to proceed:

“The shipment is sent from the EU and orders destined for the USA may be subject to customs control at the destination with import tax and possible handling charges. The Trump administration has recently introduced tariffs on imported goods to the U.S. (e.g., EU origin +10%, China +34%, Vietnam +46%, Taiwan +32%, Japan +24%, etc.) that will greatly affect the final price of the purchased goods.”

This acknowledgement is mandatory and cannot be bypassed. Screenshots of this notice are available upon request.

If customs fees are not paid upon delivery, the parcel is either returned to us or, in some cases, abandoned by the courier. Should the shipment be returned, a refund will be issued once we receive the goods back, minus the original shipping costs and any return expenses incurred. If the courier abandons the shipment due to excessive return costs and the goods are not returned to us, we regret that a refund cannot be issued.

For detailed information regarding applicable duties or brokerage fees, we recommend contacting U.S. Customs or your local customs office prior to placing an order.

We remain available should you need further clarification and appreciate your understanding.

Kind Regards
Lordgun Team

Reply from Lordgun

Jan 2, 2026

Dear customer,

Thank you for taking the time to share your concerns. We are sorry to hear about your dissatisfaction and would like to clarify a few important points regarding customs charges and our warranty process.

At checkout, customers located outside the European Union are clearly informed that additional customs duties and import charges may apply. This information is displayed in a highlighted message in the cart, and customers are required to actively acknowledge it by ticking a confirmation box before being able to proceed to checkout. This step was implemented specifically to ensure transparency and to avoid misunderstandings regarding customs fees.
Unfortunately, customs charges are determined and collected by local authorities and are entirely outside of our control. As such, they are not included in the product price and cannot be covered or reimbursed by us.

We understand your frustration regarding the issue with the bib tights. As communicated, our warranty terms for customers outside the European Union specify that return shipping costs, as well as any customs fees incurred during the return process, are the responsibility of the customer. These conditions are outlined in our Terms & Conditions, which are available on our website and apply to all purchases.
While we appreciate that consumer protection laws may differ by jurisdiction, our warranty policy reflects the legal framework under which we operate and is applied consistently to all non-EU warranty claims.
If you wish to proceed with the warranty claim, you may still do so by returning the product following the instructions previously provided. Once received, we will send the item to the manufacturer for inspection.

Kind Regards
Lordgun Team

Reply from Lordgun

Dec 18, 2025

Dear customer,
thank you for contacting us and sending us feedback.
We’re sorry to hear about your frustration and would like to clarify a few important points.
At checkout, we clearly state that some orders are dispatched from our EU warehouse and that additional import charges (VAT/duties) may be requested by the courier upon delivery. These charges are set by UK customs and UPS, not by us, and unfortunately are outside of our control.
Regarding tracking: once an order is dispatched, tracking details are automatically generated and shared. In some cases, couriers may take time to fully update their systems, which can temporarily affect visibility.
We absolutely understand how disappointing unexpected charges or delivery delays can be, and we’re sorry for the inconvenience caused.
Kind Regards
Lordgun Team

Reply from Lordgun

Dec 18, 2025

Dear customer,
thank you for contacting us and sending us feedback.
We’re sorry you feel this way, but we’d like to clarify that we replied to all of your emails and made attempts to offer a solution. Unfortunately, cooperation was limited, which prevented us from resolving the issue. We remain available to help if you wish to engage constructively.
Kind Regards
Lordgun Team