Service is speedy and product (tyres) as described. You are buying from an Italian retailer, which means some care is required. Don’t use PayPal (you will pay in Euros, converted to sterling a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product was great and at a great price point. However, they advertise the product as available within 7 days, and then their T&Cs give them 50+ days to deliver it. They were not honest about the d... See more
Order two MTB helmets as there was none of the preferred brand in stock in the UK. They were delivered quickly and at a competitive price. Would definitely use Lordgun again.
I ordered two sets of tubeless Pirelli tyres for my winter riding wheels. These arrived within the 10 days that was specified. The price was a 1/3 less than if I had purchased from a UK on-line sh... See more
Company details
Information provided by various external sources
LordGun is a relatively new Italian based company in the world of 'e-commerce with its roots firmly established in a solid past with a great success in the world of cycling: which results a combination of innovation and experience.
Contact info
via Fura 7, 25125, Brescia, Italy
- info@lordgunbicycles.co.uk
- lordgunbicycles.co.uk
3.0
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Great service
Great service, competitive pricing, fast delivery and would use again.
28 May 2026
Unprompted review
Pleasantly surprised by the 5* service.
I was a bit unsure about ordering due to reading some reviews. However, the price of the items swayed me to buy the tyres and tubes. Very pleased to say that I received the items swiftly. Excellent communication and service - 5*.
19 June 2026
Unprompted review
Terrible business and would avoid at…
Terrible business and would avoid at all cost.
Ordered product and paid extra for speedy delivery.
The product never arrived.
Tried to contact seller and got no response.
Avoid Avoid Avoid and give your hard earned money to charity instead.
26 June 2026
Unprompted review
Reply from Lordgun
Dear customer,
thank you for your feedback.
We're sorry to read your review. Unfortunately, we have been unable to identify the order you are referring to based on the username provided.
We have checked all orders placed under the same surname and our records show that they were delivered successfully by the courier. If there was an issue with the delivery, we would have been happy to investigate it. However, shipping issues need to be reported to our customer service as soon as possible. If too much time passes after a parcel is shipped, the courier permanently deletes the tracking and delivery data, making it impossible to open a delivery investigation or file a claim.
For this reason, we always advise customers to contact our customer service if a parcel has not arrived within one week after the expected delivery date. This allows us to work with the courier while the shipment records are still available and resolve any problems as quickly as possible.
Kind Regards
Lordgun Team
Worst company I have ever dealt with
Worst company I have ever dealt with. Still no parcel after paying for express delivery.
23 June 2026
Unprompted review
Reply from Lordgun
Dear customer,
thank you for your feedback.
The item you ordered was not in stock at our warehouse and had to be sourced from our supplier. This was clearly indicated on the product page before the order was placed, including the estimated lead time.
As soon as we received the item, we dispatched it using the courier service you selected at checkout. The courier then delivered your parcel within 3 working days, in line with the estimated transit time for this service.
We understand that waiting for an order can be frustrating, but the express delivery option applies to the shipping service once the order has been dispatched and does not shorten the supplier lead time.
Thank you for your understanding.
Kind Regards
Lordgun Team
MTB helmets
Order two MTB helmets as there was none of the preferred brand in stock in the UK. They were delivered quickly and at a competitive price. Would definitely use Lordgun again.
8 May 2026
Unprompted review
Excellent.
15 June 2026
Unprompted review
The bike is missing parts
The bike is missing parts. After many requests to deliver the missing parts or at at least give me the information to buy them myself, still nothing. Not even a manual.
They don’t respond anymore. I have a bike i can not use:
Skip this company!
20 April 2026
Unprompted review
Reply from Lordgun
Dear customer,
Thank you for your feedback.
We would like to clarify the situation. The only missing items were the two mounting bolts for the front brake caliper. While we understand that this prevented you from using the bike immediately, these are standard fasteners that are readily available from any bicycle workshop or a well-stocked hardware store.
Regarding the manual, we follow the industry practice adopted by many manufacturers, where user manuals are provided in digital format rather than on paper. The manual is available online and can be accessed at any time.
We apologize for the inconvenience caused by the missing bolts.
Kind Regards
Lordgun Team
Do not shop here from the UK it will…
Do not shop here from the UK it will haunt you for ages!!!
This has been a nightmare! Two Chris hubs at good price, only to find out that the import tax was £175!
Only to find out now that when I sent them back they have been sat in customs for over two months! And are they interested in getting them? Noooooo apparently it’s my issue???
I certainly for one will not be shopping here again EVER!!!!!
25 June 2026
Unprompted review
Reply from Lordgun
Dear customer,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about the difficulties you’ve experienced with your order.
We understand how frustrating unexpected import duties and delays with customs can be. Unfortunately, customs charges are determined by local authorities in the UK and are outside of our control, which means we’re not able to predict or advise exact amounts in advance. We do, however, inform customers at checkout that orders are shipped from the EU, so we recommend checking with your local customs office before placing an order to get an estimate of any potential import fees.
Regarding your return, please note that international return shipments are handled by the sender, and any delays or issues during transit or customs processing must be followed up directly with the courier used to send the parcel. As we are not the sender of the return shipment, we are unfortunately unable to file a claim on your behalf, as such cases are typically rejected by the courier.
Thank you again for your understanding, and we’re sorry for the inconvenience this has caused.
Kind Regards
Lordgun Team
Excellent service
Excellent service. lowest prices and very fast shipping!
3 June 2026
Unprompted review
Good value & very fast delivery
23 May 2026
Unprompted review
First time buying
First time buying
Paid £71 for 2 day delivery
Not received it.
Impossible to get hold of UPS or Lordgun
15 June 2026
Unprompted review
Reply from Lordgun
Dear customer,
thank you for your feedback.
We’re really sorry to hear your order hasn’t arrived on time, especially after choosing a 2-day delivery service.
Occasionally, shipments can be delayed once they leave our warehouse, particularly on international routes. In most cases, UPS updates the tracking page with any delivery issues or attempts.
If your tracking hasn’t been updated or you’re unable to reach UPS, please contact our customer service team directly. We’ll be happy to get in touch with the courier on your behalf and investigate this for you as quickly as possible.
We understand how frustrating this is and we’re here to help get it resolved.
Kind Regards
Lordgun Team
First Lordgun experience
Ordered some tyres from the Lordgun website. Mainly because they were so much cheaper than anywhere else. It was at my doorstep in 5 days and that's including a full weekend. So actually 3 days from Italy to Belgium. Very happy with that. Most local shops take the same amount of time.
15 June 2026
Unprompted review
The prices of the tyres I ordered was…
The prices of the tyres I ordered was very good and best around the problem is it took quite a while for the product to arrive and it did
So if you want a bit cheaper yes but be prepared to wait
9 June 2026
Unprompted review
The product got received damaged
The product got received damaged - I have send it back on my own costs - and didn’t receive a new one- also didn’t receive a refund.
They still have the glasses I have send back / but they say I should have reported the damage earlier / that doesn’t sound like a clear state to refuse to pay back glasses / not even talking about the extra costs that have been made.
7 April 2026
Unprompted review
Reply from Lordgun
Dear customer,
Thank you for your feedback.
At the moment we’re unable to identify the order you’re referring to based on the information provided. If there is an issue with a return, refund, or replacement, we kindly ask the client to contact our customer service team directly with the order details so we can review the case and assist accordingly.
Once we receive the relevant order information, we’ll be able to investigate what happened and provide a resolution.
Kind Regards
Lordgun Team
Great experience.
Great products at very good prices and first class service.
21 May 2026
Unprompted review
Great prices
Great prices, rapid dispatch, can't fault them. I was a bit worried as there are a number of bad reviews where people have had unexpected customs charges. All seemed pretty clear to me, maybe they have changed the website or maybe people just don't read things properly. My order was under £135 so the VAT was included and there was no other cost or delay.
5 June 2026
Unprompted review
The product arrived defective
The product arrived defective
The product arrived defective, my documented claim was rejected without explanation, and customer support was unhelpful throughout the process. Since the item is unused and within the withdrawal period, I was forced to insist on my legal right of return.
Poor customer service, poor communication, and a frustrating experience from start to finish. I will not order from Lordgun again and cannot recommend them.
UPDATE
Thank you for your reply.
I would first like to ask on which specific legal basis the 48-hour reporting period you refer to is founded. To my knowledge, neither EU consumer protection law nor the statutory warranty provisions applicable within the European Union provide for the loss of consumer rights merely because a manufacturing defect was not reported within 48 hours of delivery.
Furthermore, the procedures you describe in your response are not adequately reflected in the standardized return and support options available on your website. In my case, several attempts were required before I received any meaningful response, and only through direct contact outside the standard process was communication finally established.
As a customer, I can only document the condition in which the product was received. This is exactly what I have done. I provided photographs immediately and, upon request, additional video documentation. Despite my cooperation, the process has so far given the impression that the focus is placed on creating additional hurdles rather than on resolving a legitimate complaint.
I also note that many negative customer reviews publicly available on Trustpilot receive very similar responses. In virtually every case, responsibility appears to be attributed exclusively to the customer, while there is no acknowledgement that shortcomings in products, procedures, communication, or customer support may occasionally occur on the seller's side. Readers may draw their own conclusions from this recurring pattern.
I remain willing to cooperate fully and have complied with every request made so far. I therefore expect the matter to be assessed on the basis of the documented defect and the applicable consumer protection and warranty regulations, rather than on internal deadlines or procedures that cannot override statutory rights.
28 May 2026
Unprompted review
Reply from Lordgun
Dear customer,
thank you for your feedback.
We are sorry to read about your dissatisfaction. Unfortunately, the information provided in this review is too generic for us to identify the related order and verify the circumstances described.
We would like to clarify that products reported as defective cannot be returned through the standard withdrawal procedure. If an item is received with a manufacturing defect or shipping damage, this must be reported to our customer service team within 48 hours of delivery. Our assistance department will then provide the appropriate instructions and evaluate the case according to the applicable warranty and support procedures.
Kind Regards
Lordgun Team
Very fast delivery
Purchased a stem for my bike that I was struggling to find anywhere in the UK.
I did think it would be ages to get it but it was as if not quicker than a lot of deliveries from the UK and the packaging was great hence the 5 Stars.
Thanks!
5 May 2026
Unprompted review
Terrible return service
Terrible return service , normally a good company which I have bought from on numerous occasions but never again. 3 months I’ve been waiting for my money to be returned after the shoes I purchased were too small. I tried them on (on the carpet) and sent them back at a cost of €25. lordgun then told me they were damaged 3 -4 month after I returned them and will only partially pay back my money, a total rip off so be aware if buying from this site
20 February 2026
Unprompted review
Reply from Lordgun
Dear customer,
Thank you for your feedback.
We’re sorry to hear you’re disappointed, but we’d like to clarify the situation based on the order history and communications we had with you.
Your return was received at our facility and, as part of our standard procedure, it was inspected to ensure it complied with our return policy. During this inspection, we identified scratches on the outer sole of the shoes, which were not present at the time of shipment. Due to the high volume of daily incoming parcels, returns are processed in order of arrival, which is why the inspection was not immediate.
We informed you of the findings on May 21st. Following this, we discussed the situation with you, and you agreed to proceed with a refund adjusted for the assessed damage. The refund has since been processed accordingly.
We always aim to handle returns fairly and transparently.
Kind Regards
Lordgun Team
Prompt delivery of Sram hood covers
Ordered Sram hood covers for Giant Defy delivered promptly to an address in France where they were required before a trip. Instalation of hood covers using heat and alcohol spray to ease then on went fine.
11 May 2026
Unprompted review
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