Service is speedy and product (tyres) as described. You are buying from an Italian retailer, which means some care is required. Don’t use PayPal (you will pay in Euros, converted to sterling a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product was great and at a great price point. However, they advertise the product as available within 7 days, and then their T&Cs give them 50+ days to deliver it. They were not honest about the d... See more
Order two MTB helmets as there was none of the preferred brand in stock in the UK. They were delivered quickly and at a competitive price. Would definitely use Lordgun again.
Listen to the negative reviews they are true. Customer service experience is non existent. The sent item with missing bolts. You can’t speak to anyone, they don’t respond to emails. Totally poor servi... See more
Company replied
Company details
Information provided by various external sources
LordGun is a relatively new Italian based company in the world of 'e-commerce with its roots firmly established in a solid past with a great success in the world of cycling: which results a combination of innovation and experience.
Contact info
via Fura 7, 25125, Brescia, Italy
- info@lordgunbicycles.co.uk
- lordgunbicycles.co.uk
3.0
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Really great experience all round
Really great experience all round. I couldn’t initially find details confirming VAT was paid at source and no import fees would be required. Internet suggested that if under £135, there would be no fees required from delivery service and that turned out to be right. Ordering was simple and i chose Fed-Ex which is obviously more expensive but still worked out cheaper than other online shops. I’d rate LordGun as a much smoother service than BikeInn with much quicker delivery, plus the delivery information i was given was initially a quite case scenario and then it got updated to an earlier day and delivered at the earlier end of the 4 hour slot.
Will definitely use again.
24 July 2026
Unprompted review
Despite their claim import duty details…
Despite their claim import duty details are clear they are not,
I waited for two weeks as the parcel was held at ups waiting for me to pay more, the parcel took 3weeks to arrive in the uk so 5 weeks and 45% extra to pay,
Also duty will include an ups admin fee!!
1 June 2026
Unprompted review
Reply from Lordgun
Dear customer,
Thank you for your feedback.
We’re sorry to hear about the delay and the unexpected additional costs associated with your delivery.
We would like to clarify that, as our parcels are shipped from Italy, orders delivered to countries outside the EU may be subject to import duties and taxes upon arrival. This information is clearly provided in our cart, and customers are required to confirm that they have read and understood it before proceeding to checkout.
These customs charges are determined and collected by the customs authorities of the destination country and are not fees charged or collected by our company. The courier may also apply an administration or handling fee for processing the customs payment, which is separate from the purchase price and from any charges applied by us.
We understand that these additional costs can significantly increase the final price of an order, and we’re sorry that this came as an unwelcome surprise. Unfortunately, we have no control over the amount of import duties or courier fees imposed by the UK authorities and UPS.
Kind Regards
Lordgun Team
No goods, no refund
I am still waiting on delivery of item from beg June 2026. I was told it was with UPS and I now have to deal with them despite my contract being with Lordgun. I don't have a UPS tracking number so they won't help, and Lordgun customer service have been unhelpful. I am now stuck in no man's land, out of pocket, and Lordgun are accepting no responsibility. I will not use them again.
4 June 2026
Unprompted review
Reply from Lordgun
Dear customer,
Thank you for your feedback.
A tracking number is automatically sent by email as soon as an order is shipped. Once a parcel reaches the destination country, the recipient can also contact the local courier branch directly in case of a missed delivery and arrange a new delivery or collection.
In this case, the tracking information shows that the parcel reached the destination country and, following an unsuccessful delivery attempt, was taken to a parcel shop for collection. Unfortunately, it was not collected within the carrier’s specified timeframe and has therefore been returned to sender.
Once the parcel is delivered back to our facility, we will issue a refund. We apologize for any inconvenience caused and thank you for your understanding.
Kind Regards
Lordgun Team
Absolutely never again
Absolutely never again! Not sure if postal or supplier but I think we lost our customer for good on this one! Item took weeks/months!!!!!
9 July 2026
Unprompted review
Reply from Lordgun
Dear customer,
Thank you for your feedback, and we’re very sorry to hear about your experience. We completely understand how frustrating it is when an order takes much longer than expected.
Unfortunately, we’re unable to identify the specific order from the name provided, as we have several customers with the same name and surname. Since our orders are shipped from Italy, shipments to destinations outside the EU may also be subject to customs inspections, which can sometimes cause significant and unpredictable delays before the parcel is released.
If Postal Service is selected at checkout, we also advise that delivery times can vary from approximately 6 to 25 working days, so this service can already involve a considerably longer transit time.
That said, we’re sorry that this order did not meet your expectations.
Kind Regards
Lordgun Team
Listen to the negative reviews they are…
Listen to the negative reviews they are true. Customer service experience is non existent. The sent item with missing bolts. You can’t speak to anyone, they don’t respond to emails. Totally poor service. I Am currently £550 out of pocket . Looking to go through my credit card to restrict payment. Oh and it cost me £124 import fees that i cannot get back if I return the item. Listen to the reviews andshop accordingly. Very poor experience.
20 July 2026
Unprompted review
Reply from Lordgun
Dear customer,
Thank you for your feedback, and we’re genuinely sorry that your order arrived with missing bolts. We understand how frustrating this is, particularly given the additional costs and inconvenience involved.
We have already contacted our supplier to obtain the required bolts, as unfortunately we do not keep these spare parts at our warehouse. Our customer service team also contacted you to request some clarification requested by the supplier, so that they can identify and provide the correct parts without further delay.
We appreciate that this is taking longer than expected. This is currently a particularly busy period, and many suppliers and companies are operating with reduced staff due to summer holidays, which can unfortunately affect response times. Nevertheless, we are continuing to follow up and are doing our best to resolve the matter as quickly as possible.
We’re sorry again for the inconvenience and appreciate your patience while we work to put this right.
Kind Regards
Lordgun Team
Ordered from Lordgun in Italy
Ordered from Lordgun in Italy, as their price was the best price online. Brand new item arrived fast.
1 July 2026
Unprompted review
Ordered some tyres for my road bike
Ordered some tyres for my road bike, arrived within a reasonable amount of time and a fantastic product so far for much cheaper than in the UK.
21 June 2026
Unprompted review
Ordered a vision metron 5d acr evo and…
Ordered a vision metron 5d acr evo and cone adapter for my new bike, was much cheaper than ordering here in the UK by far even with duties and tax. The items arrived pretty much around the time frame originally stated by lord gun, well packaged and with original boxes, I probably will be using these people again for future components!
21 July 2026
Unprompted review
A .co.uk website but still with EU…
A .co.uk website but still with EU import charges. Dodgy
16 July 2026
Unprompted review
Reply from Lordgun
Dear customer,
thank you for contacting us and sending us feedback.
If you check our Legal Information page, you'll see that we clearly publish our business address and location. Although we operate different versions of our website for customers in different countries, including a .co.uk website, our business is based in the EU and this information is publicly available.
We also make our shipping terms clear before checkout. The shopping cart states that orders are shipped from the EU and includes the following notice for UK customers:
"The prices shown include UK VAT. The shipment is sent from the EU and, in accordance with UK rules after Brexit, VAT will be collected at checkout only for orders under £135 (total value of products, excluding shipping and other costs). Orders over £135 may be subject to customs control at your destination with VAT and possible handling charges."
To proceed to checkout, customers must acknowledge this information, so it cannot be overlooked.
Kind Regards
Lordgun Team
10/10!
10/10!
I placed my order on Tuesday before 2 PM from Italy, and it arrived in Sweden on Thursday morning – incredibly fast shipping!
The parts I needed were also cheaper than at other stores. Great prices, excellent service, and lightning-fast delivery. Highly recommended!
16 July 2026
Unprompted review
Its a genuine scam
Its a genuine scam. spent 400 euro on a power meter. Apparently it "couldnt be sent" or some bs. been over a month since I ordered it, the help email takes ages to respond and you cant call them. been almost a month since I asked for a refund, sent several emails and had no response
16 July 2026
Unprompted review
Reply from Lordgun
Dear customer,
thank you for placing feedback.
We're sorry to hear about your experience and understand your frustration.
According to the courier's tracking information, a delivery attempt was made, but the driver was unable to complete the delivery because the recipient could not be identified at the delivery address. As a result, and in accordance with the courier's local delivery policy, the parcel could not be left unattended and was returned to us.
We also apologize for the delay in responding to your emails. Our team has been operating with reduced staff during the holiday period, which has unfortunately resulted in longer response times than usual.
We can confirm that your refund request has been received, and we will process your refund as soon as possible. We appreciate your patience and sincerely apologize for the inconvenience caused.
Kind Regards
Lordgun Team
I’ve bought from Lordgun many times and…
I’ve bought from Lordgun many times and not had an issue. This time I bought some shoes were quite clearly not a matching pair with different length soles and cleat holes in different positions. Unworn and in the original packaging I’ve requested a return authorisation which they keep turning down. I’ve provided photographs and measurements and around 20 emails and now they are not responding at all. I’ve now raised it as a faulty goods dispute with my credit card provider.
15 July 2026
Unprompted review
Reply from Lordgun
Dear customer,
thank you for your feedback.
We're very sorry to hear that you've received a faulty product.
When a product is reported as faulty, we need to contact the supplier for verification, as we do with all warranty claims. Unfortunately, from your username we aren't able to identify the order you're referring to. However, if you've already been in touch with our customer service team, we can confirm that your case should already be under review.
We appreciate that the wait has been longer than expected. In some cases, the supplier may take additional time to complete their assessment, particularly when they are handling multiple claims. We sincerely apologize for the delay and any inconvenience caused.
Kind Regards
Lordgun Team
Misleading in their prices
13 July 2026
Unprompted review
Reply from Lordgun
Dear customer,
thank you for your feedback. We're sorry to hear that you felt our pricing was misleading.
We're not certain what aspect of your experience led to this impression. If your concern is about customs duties or import taxes for orders shipped outside the EU, please note that these charges are determined by the destination country's customs authorities and are not included in our prices. Before checkout, we clearly inform customers that additional customs fees may apply upon delivery, so there should be no unexpected charges for anyone who reviews this information.
Kind Regards
Lordgun Team
Terrible experience with CS
I guess they are fine if things going 100% according to plan. However, beware: the moment you want to return a product or get a refund, the company will go out of its way to make life difficult for the customer.
I bought an item from them that I realised I no longer needed the next day. At various stages, I tried contacting their CS to 1) cancel the shipment, 2) return the item 3) receive a refund. My first request to cancel the shipment was completely ignored, and they made returning an item unnecessarily cumbersome, with multiple paperwork to fill. In the end, I only received half of the amount I paid as a refund as the company was actually located in Italy and allegedly had to pay for customs to take the product back (something that they refused to provide proof of).
I found communicating with their customer service rather unpleasant. While professional, their CS appeared unwilling to assist with return/refund request any more than they're legally required to. They would constantly throw their T&Cs at you and would not hesitate to make you feel unwelcome the moment you start asking them for help.
25 June 2026
Unprompted review
Reply from Lordgun
Dear customer,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We would like to clarify a few points regarding our policies.
Once an order enters the preparation process, it can no longer be cancelled. This policy is clearly outlined in our Terms and Conditions. Customers who wish to cancel an order before it enters preparation can do so directly through their account. Unfortunately, cancellation requests submitted by email cannot be processed. This information is also available in our FAQ, which we encourage customers to review before placing an order.
Regarding returns, we accept returns of unused products within 30 days of delivery. As stated in our return policy, the cost of return shipping is the customer's responsibility. For customers outside the European Union, any customs duties or import charges incurred when the returned parcel re-enters Italy are also the customer's responsibility. In your case, the amount deducted from your refund reflected the customs charges that the courier required for the package to be returned to us.
We understand that returns and refunds can sometimes be frustrating, particularly for international shipments. Our customer service team aims to provide accurate information and apply our policies consistently and fairly to all customers.
Kind Regards
Lordgun Team
Bought a bottom bracket that clearly…
Bought a bottom bracket that clearly said on the website it was for shimano but got a sram bottom bracket. I tried to return or return/exchange within 24hours but got rejected.
Contacted customer care and its been over 1 and half month trying to return. It takes a week or more to get a response that is not helpful at all.
Save your money and headache and never shop at lordgun. At this point I'm tired of trying to return the part. I will swallow my loss but I hope no future customer can a mistake on buying from lordgun. To me its the worst service in europe. I have never encountered such terrible service in any of my online purchases. Do better lordgun.
21 May 2026
Unprompted review
Reply from Lordgun
Dear customer,
thank you for your feedback.
We're sorry that you received the wrong bottom bracket and for the frustration this experience has caused. We also apologize for the longer response times; unfortunately, this is a particularly busy period, but we understand that this is not the level of service you expected.
We have already sent you an email requesting the information needed to arrange a pickup for the incorrect product. If the bottom bracket has not been installed or used and you still wish to return it, please reply to that email. As soon as we receive the requested information, we'll proceed with organizing the return as quickly as possible.
We appreciate your patience.
Kind Regards
Lordgun Team
Very disappointing experience with Lord…
Very disappointing experience with Lord Gun.
I placed an order and only after a few days was informed that the chain length I selected was not available — something that should have been clearly reflected on the website before purchase. This is not the first time this has happened, which makes it even more frustrating.
I replied promptly, agreeing to take the longer chain but clearly stating that I would not pay any additional cost, as the issue was on their end. I also requested that my order be shipped as soon as possible.
Since then — silence. Over a week has passed with no response, no update, and no shipment, despite payment already being made. I even followed up again highlighting how unacceptable and unprofessional this is, and still received no reply.
At this point, the lack of communication is just as concerning as the original issue. Customers should not have to chase a company after paying for an order.
I hope this review gets their attention, because their current level of service is simply not acceptable.
24 June 2026
Unprompted review
Reply from Lordgun
Dear customer,
We're sorry for the delayed response and for the frustration you've experienced.
This is an exceptionally busy period for us, and we've been handling a very high volume of orders and customer inquiries. While this explains the delay, we understand that it does not excuse the lack of communication you experienced.
Regarding the chain length, we sincerely apologize. Although we normally keep this item well stocked, our inventory unfortunately became inaccurate over time, and we only discovered the selected chain length was unavailable while preparing your order. We understand how disappointing this is, especially as you've experienced a similar issue before.
We appreciate that you responded promptly with your preferred solution, and we're sorry we didn't follow up as quickly as we should have.
Thank you for bringing this to our attention.
Kind Regards
Lordgun Team
Great service
Great service, competitive pricing, fast delivery and would use again.
28 May 2026
Unprompted review
Pleasantly surprised by the 5* service.
I was a bit unsure about ordering due to reading some reviews. However, the price of the items swayed me to buy the tyres and tubes. Very pleased to say that I received the items swiftly. Excellent communication and service - 5*.
19 June 2026
Unprompted review
Terrible business and would avoid at…
Terrible business and would avoid at all cost.
Ordered product and paid extra for speedy delivery.
The product never arrived.
Tried to contact seller and got no response.
Avoid Avoid Avoid and give your hard earned money to charity instead.
26 June 2026
Unprompted review
Reply from Lordgun
Dear customer,
thank you for your feedback.
We're sorry to read your review. Unfortunately, we have been unable to identify the order you are referring to based on the username provided.
We have checked all orders placed under the same surname and our records show that they were delivered successfully by the courier. If there was an issue with the delivery, we would have been happy to investigate it. However, shipping issues need to be reported to our customer service as soon as possible. If too much time passes after a parcel is shipped, the courier permanently deletes the tracking and delivery data, making it impossible to open a delivery investigation or file a claim.
For this reason, we always advise customers to contact our customer service if a parcel has not arrived within one week after the expected delivery date. This allows us to work with the courier while the shipment records are still available and resolve any problems as quickly as possible.
Kind Regards
Lordgun Team
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