Londonsupplements Reviews 

155
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the competitive pricing and the wide selection of products available. Many also highlight the efficiency of the delivery service, often describing it as fast, prompt, or even next-day, with several people satisfied with the quality received. However, some customers also noted significant issues with delivery, including delays, non-receipt of orders, and problems with tracking. A few other people experienced inconsistent product quality, reporting broken, expired, or incorrect items. Additionally, some reviewers were not happy with the customer service, citing unhelpful responses or a lack of resolution for their concerns.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing satisfaction with their purchases,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising the speed and efficiency, often... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction and stating they... See more

Price

Users describe positive interactions with price, consistently finding products at good or reasonable prices.... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising products as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shockingly fast 24-hour delivery and perfect product! Review: I was initially very nervous after reading some negative reviews online and experiencing a glitch with my tracking number. However, my... See more

Rated 4 out of 5 stars

I was happy to find the product I wanted at a good price and have it delivered in a reasonable time, despite being quite a big parcel. I'll definitely use London Supplements again.

Rated 4 out of 5 stars

This is one of the numerous times I have ordered the same product ie Protein Powder. So happy with the product. The delivery took a little longer than usual but hey ho… its all good

Rated 4 out of 5 stars

Value for money, it mixes well and tastes nice, although it is a little on the sweet side for my liking. Delivery is always swift and on point.



Contact info

3.5

Average

TrustScore 3.5 out of 5

155 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.5

All reviews

(155)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid

Everything was okay apart from slow delivery. When I cancelled my subscription. They still took my money and didn't deliver any more protein bars.

Had to put a merchant block with my bank and raise a dispute to get money back. I called them and the guy hung up on me immediately.

1 June 2024
Unprompted review
Rated 1 out of 5 stars

Bad customer service

Bad customer service. I am still trying to understand the lack of care I received from London Supplements' customer service. Even when I managed to get in touch, the customer service rep I spoke with could have been more unhelpful. They seemed disinterested in resolving my problem. I am still awaiting a response to my second email; it's been seven days.

14 May 2024
Unprompted review
Rated 5 out of 5 stars

London Supplements motivates me

I like the friendly service, the chats and their honesty. is not a shop that will just sell you stuff for sake of selling, but instead they sell you items as per your like and needs and they give good advise. the team is so much more clued up on supps. and accessories than Im. Glad to be going to London Supplements for shopping (and when items not in stock they happily refund...how lovely :-)

18 May 2024
Unprompted review
Rated 1 out of 5 stars

Delayed delivery.

I ordered products over one week ago and it still haven't been sent. I sent email with advice when it gonna be sent - no respond. I needed ASAP, I still don't know when it gonna be sent.

13 May 2024
Unprompted review
Rated 1 out of 5 stars

Avoid!

Ordered protein powder on 19th February. Missed connection with courier and so has never been delivered. There has been no apology made and communication has been incredibly slow with no replacement or refund received. I would never order from this company again!

19 February 2024
Unprompted review
Rated 5 out of 5 stars

I have been using this company since July 2022

I have been using this company since July 2022 buying Optimum Nutrition Whey 4.5kg. I notice they don't have too many good reviews here but I must say I have not experienced any issues during my time ordering with this company. I continue to use them for this product which I order every two to three months.

15 September 2023
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID! I ordered £150 worth of protein, BCAA and pre work out - the full order was delivered later than promised, and then the pre work out was missing from delivery. It’s been over a month now, despite several emails from me, London supplements have done nothing to help.

31 July 2023
Unprompted review
Rated 1 out of 5 stars

damaged goods received - would not buy from them again

bought a box of 12 Grenade protein bars from their online store, hoping they could be my new source for these (I buy a box a month online). received a damaged - crushed, torn - box containing squashed bars; they had been sent in only a jiffy bag - any other seller would send these fragile items in a sturdy box to withstand handling in the post. I contacted seller but they would not replace or refund saying they could not be held responsible (for the condition of goods a customer receives), even in knowledge they would lose my future custom and incur bad reviews. avoid this store - plenty of other places to buy these online.

19 May 2021
Unprompted review
Show reviews in all languages. (155 reviews)

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