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London Stone Reviews 

3,763
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 275 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers frequently mention that the staff members are extremely knowledgeable, patient, and always ready to provide expert guidance during showroom visits to make choices easier. Buyers routinely praise the exceptional quality of the stone products and express great satisfaction with the fast, reliable delivery process arranged by the team. However, some customers also noted frustrating issues with damaged items, deep marks, or badly chipped pavers discovered upon unpacking their orders. Additionally, a small group of people experienced unexpected delivery delays or encountered difficulties with third-party transport companies failing to communicate expected arrival times.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing the materials as beautiful,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt arrivals and... See more

Staff

Customers consistently report positive experiences with staff, highlighting helpful and knowledgeable service... See more

Service

Customers consistently note positive experiences with service, highlighting efficient assistance and... See more

Quality

Users describe positive interactions with quality, noting that the materials are consistently excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great team service started with Laura’s help with a speedy turnaround on our quote, the stock team presenting the products to our client to view, and then Jamie doing everything possible to get the pr... See more

Company replied

Rated 5 out of 5 stars

Very helpful when we visited the showroom, advising us what product would best suit our needs. Flexible when we changed our minds re delivery/collection. A very professional company and we are del... See more

Company replied

Rated 5 out of 5 stars

I had an excellent product (massive 120cm by 120cm tiles) at a good price, and when there was a damaged tile (assume during delivery process) there was absolutely no quibbling, they asked to see a pho... See more

Company replied

Rated 5 out of 5 stars

After searching tile and paving suppliers in MK I found an absolute gem at London Stone Denbigh Hall, Bletchley. The showroom was really well laid out and has a sample bar too. But the service was t... See more

Company replied


Company details

  1. Paving Materials Supplier
  2. Landscaping Supply Store
  3. Natural Stone Supplier
  4. Patio Enclosure Supplier
  5. Stone Supplier

Written by the company

Established in 2005, family-run London Stone is an award-winning company supplying paving materials across the UK. Experts in natural stone, porcelain and clay paving, we also specialise in composite decking and cladding, including our own exclusive ranges. Our Bespoke Stone Centre is on hand for special orders and a pre-sealing service. Many of our products have featured in show gardens at prestigious events, such as the RHS Chelsea Flower Show and RHS Hampton Court. As well as a wide range of paving, decking and cladding, curated for both traditional and contemporary settings, we supply versatile metal pergolas and our own range of Corten Steel planters. London Stone is renowned for excellent customer service and our showrooms offer a relaxed experience, where we believe in letting our materials speak for themselves. You won’t experience a hard-sell at London Stone; you will find expert help and advice if you need it, paving samples to take home, and complimentary refreshments in a space designed to make your visit enjoyable and stress-free. We offer FREE nationwide delivery on orders over £750 + VAT (terms apply), with next-day delivery often available. All our porcelain paving comes with a FREE 10-Year Homeowner’s Guarantee.

Written by the company

About us
London Stone stocks some of the largest ranges of natural stone slabs, porcelain paving and clay pavers in the country. Market leaders in landscaping products, we offer in-house Bespoke Stone and pre-sealing services, as well as complementary garden products, such as metal pergolas and Corten Steel garden planters.
Outstanding customer service
At our showrooms around the country, online and on the phone, you’ll find trained, knowledgeable staff ready to go the extra mile. We are committed to providing outstanding customer service and giving an unparalleled customer experience.
Come and see us
Our inspirational showrooms are open 08.30 -17.00 and phonelines 07.00 -17.00, Monday to Saturday. We are closed on Sundays and Bank Holidays. Our website is always open, with live stock levels displayed.
Reasons to use London Stone
High-quality products | Prices for every budget | High stock levels | Split packs - only order what you need | Renowned for our wide range of colours and styles | Matching steps and coping for every paving product | Bespoke cutting service | Next-day delivery | Ethical sourcing policy | Commitment to outstanding customer service | Friendly, helpful and knowledgeable staff | No-quibble returns (*T&Cs apply).

Free Nationwide Delivery

On all orders over £750 + VAT

On all orders over £750 + VAT
*Exclusions apply, please contact us for further details

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(3,763)

255 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All very straightforward

All very straightforward - paving arrived at the right time and in good condition. I am very pleased with the result.

9 January 2026
London Stone logo

Reply from London Stone

Hi Sarah

Thank you for your feedback and 5-star review.

We’re really pleased to hear everything went smoothly, that delivery arrived on time and in good condition, and that you’re happy with the final result.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Arrived as stated and offloaded as…

Arrived as stated and offloaded as required.

9 January 2026
London Stone logo

Reply from London Stone

Hi Edwin

Thank you for your feedback and 5-star review.

We’re pleased to hear delivery arrived as stated and was offloaded as required.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Always happy to purchase from London…

Always happy to purchase from London Stone. Quick delivery, great range of stone, step treads, and everything you need for garden works. Quality is consistently excellent and the service is reliable. Would definitely recommend.

14 July 2025
London Stone logo

Reply from London Stone

Hi Rodi

Thank you for your feedback and 5-star review.

It’s great to hear you’re always happy purchasing from London Stone and that delivery, product range and service continue to be reliable. We really appreciate the recommendation.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Good showroom and very helpful

Good showroom and very helpful. Delivery was excellent as well.

5 January 2026
London Stone logo

Reply from London Stone

Hi

Thank you for your feedback and 5-star review.

We’re pleased to hear you found the showroom helpful and that the delivery went well.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars
London Stone logo

Reply from London Stone

Hi Derek

Thank you for your feedback and 5-star review.

We’re pleased to hear dates and times were kept as expected -reliability is something we take a lot of pride in.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Great communication

Great communication, quick quote turnaround.
Customer very happy with product.
Old English clay pavers.

20 December 2025
London Stone logo

Reply from London Stone

Hi David

Thank you for your feedback and 5-star review.

We’re really pleased to hear you were happy with the communication, quick turnaround and the clay pavers. Please let us know if you need anything else.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Helpful in the shop

Helpful in the shop, good service on the delivery

18 December 2025
London Stone logo

Reply from London Stone

Hi Ian

Thank you for your feedback and 5-star review.

We’re really pleased you found the team helpful in the showroom and that your delivery went smoothly – hope to hear from you again soon!

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

I recommend London Stone for your new patio

I've been using London Stone paving materials for years, I'm based in Amersham so it's quite local and their service is exceptional. The Heathstone we specified for this project is perfect... The quality, thickness and availability is all 10/10

18 December 2025
London Stone logo

Reply from London Stone

Hi Karl

Thank you for your feedback and 5-star review.

It’s great to hear Heath was perfect for your project and that the quality, thickness and availability all met expectations. We really appreciate your continued support – speak soon!

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Professional Salesman

The showroom is excellent informative staff helped me choose an excellent porcelain outdoor tile. Bulk prices were really competitive.
The delivery arrived on time. All in all a great service.

17 December 2025
London Stone logo

Reply from London Stone

Hi Graham

Thank you for your feedback and 5-star review.

We’re pleased the showroom team could help you choose the right porcelain and that pricing and delivery all went smoothly. If you need anything else – you know where we are!

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful, lovely staff on collection

9 December 2025
London Stone logo

Reply from London Stone

Hi there

Thank you for your feedback and 5-star review.

We’re glad you found the team helpful and that collection went smoothly – let us know if you need anything else!

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Fantastic Service

Fantastic Service

4 December 2025
London Stone logo

Reply from London Stone

Hi Nicky

Thank you for your feedback and 5-star review.

We really appreciate you taking the time to share your experience – look forward to hearing from you again.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Knowledgeable and helpful

Extremely knowledgeable salesperson and helpful customer service

4 December 2025
London Stone logo

Reply from London Stone

Hi Beth

Thank you for your feedback and 5-star review.

Great to hear you found the salesperson knowledgeable and our customer service helpful - get back in touch if you need anything else.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Nick Rixton The Legend.

Nick Rixton from London Stone has been an absolutely fantastic rep to deal with. I can’t rate him highly enough. He is a crucial and reliable asset to our business to ensure the cogs keep rolling the right way. Thank you Nick.

3 December 2025
Unprompted review
London Stone logo

Reply from London Stone

Hi Jude

Thank you for your feedback and 5-star review.

Nick will be delighted to hear your comments — we really value the partnership and are glad he continues to support your business so well! Look forward to hearing from youagain soon!

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Excellent

Staff lovely. Everything delivered on time.

3 December 2025
London Stone logo

Reply from London Stone

Hi Jo

Thank you for your feedback and 5-star review.

We’re pleased to hear everything was delivered on time and that the team made the experience a positive one.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 4 out of 5 stars

Good quality stone and looks lovely…

Good quality stone and looks lovely but 3 were broken which was discovered as unpacking them and at £30 each was a big hit to take. Fortunately the builder could use them in places.

2 December 2025
London Stone logo

Reply from London Stone

Dear Kathy,

Thank you for the review.

We always recommend ordering with 10% wastage to allow for any breakages or cuts required to the stone. It is most often that case that you will need to make cuts to get the patio to fit the space as required during installation.

If we can be of any further assistance please let us know.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Great service

Great service! Asked all my queries fast and item was as described. Great quality!!

2 December 2025
London Stone logo

Reply from London Stone

Hi there

Thank you for your feedback and 5-star review.

We’re glad your questions were answered quickly and that the product quality met expectations. Please get in touch if we can help further

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Excellent service loaded for Mr

Excellent service loaded for Mr

28 November 2025
London Stone logo

Reply from London Stone

Hi Steve

Thank you for your feedback and 5-star review.

We’re pleased the team were helpful during loading and collection.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 1 out of 5 stars

Absolutely disgusted

I paid for hand picked stones , as they were for my fireplace, there is not one single stone that is not chipped or broken or with huge lumps out of them,they were just thrown in a wooden pellet, not even placed in it ,to say I am disappointed is a gross understatement, I haven’t bothered the phone and complain as they were on the drive for a week before I even brought them indoors, which is when I noticed what a terrible condition they were in, I would never recommend or buy anything from this company again

28 November 2025
London Stone logo

Reply from London Stone

Good afternoon Jacqui,

Please accept our sincerest apologies for the delayed reply to your review.

We are very sorry to hear of the issue you have had with the materials you have received.

To enable us to look into this further, would you be able to please reply to the following email address with images of the damages you have had?

Middlesex@londonstone.co.uk

We will endeavour to look into this matter further once we have the images from you.

We do pride ourselves on our customer service whenever an issue or problem is reported to us by our customers, without reporting this directly to us, it hasn’t allowed us the opportunity to fix and resolve the problem with you.

We look forward to hearing from you.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Professional service.

Informative advice, professional approach, great variety of products, reasonable prices, and, most of all, punctual delivery.

25 November 2025
London Stone logo

Reply from London Stone

Hi there

Thank you for your feedback and 5-star review.

We’re pleased our advice, product range and punctual delivery worked well for you - let us know if we can help further.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Great service

Great service

25 November 2025
London Stone logo

Reply from London Stone

Hi Joss

Thank you for your feedback and 5-star review.

We really appreciate the support and are always happy to help.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

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