londonlocksmith24h.co.uk Reviews 

4,107
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, and arriving very quickly to handle stressful lockouts. People consistently highlight that technicians resolve door and lock issues efficiently, explaining every step while providing reassuring advice during emergencies. However, some customers also noted unexpected price increases and significantly higher final bills compared to their initial telephone quotes. Reviewers expressed frustration when charged expensive call-out fees or when encountering aggressive behavior from technicians when questioning these extra costs. Consumer feedback shows that while the service itself is fast, pricing transparency remains a serious concern for a minority of people.

What people talk about most

Service

People report high satisfaction with service, frequently praising quick response times and polite... See more

Staff

Customers had positive experiences with staff, frequently highlighting their fast arrival, professional... See more

Price

Users describe ambiguous interactions with price, as some consumers highlight transparent quotes, upfront... See more

Product

Reviewers mention ambiguous feedback about product performance, noting both satisfaction with locks working... See more

Response time

Consumers find response time to be marked by great satisfaction, as reviewers frequently highlight fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very straightforward. Called around 1 pm, explained that our front door wouldn't latch unless we pushed it hard. Locksmith came later that afternoon, adjusted a few things and fixed it. No new lock... See more

Rated 5 out of 5 stars

I was locked out of my home, and John came to help right away. He arrived on time, was friendly, professional, and got the lock open quickly. His customer service was excellent — he explained everythi... See more

Rated 5 out of 5 stars

Had a great experience with John Raul. Had my bag stolen with all my details and keys and within 25 min was available to change our locks and make us feel safe! John was fast and provided us with a... See more

Rated 5 out of 5 stars

John Raul came and fixed my lock in under 30 minutes, was very fast, explained every step of the way what was happening and what the price mark up would be. Friendly and gave really good advice, just... See more


Company details

  1. Emergency Locksmith Service
  2. also in
  3. Locks Supplier
  4. Locksmith
  5. Security Service

Written by the company

We work 24h a day, 7 day a week with Mobile Local Locksmiths team in entire London. All you need is a "locksmith near me". Our customers can call us for regular maintenance of their door locks and if they want to upgrade those which are worn out. Being a local business, we can get to any adress in approximately 30 minutes because we have offices all around the city and we are always present where people need us.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(4,107)

211 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I received great friendly service

I received great friendly service, I’d locked myself out and was in a tight spot financially. This locksmith got me in my flat and helped secure the main front door as I was unable to get a replacement lock. Couldn’t be more satisfied with his service & learnt a little about locks too!

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Professional services

Christian arrived in 20 min and realigned the balcony door as it stop closing. He explained the problem and was very transparent about the price.
I’m very happy with his service and would definitely recomand it !

14 January 2026
Unprompted review
Rated 5 out of 5 stars

A great experience with Andrew

I had a great experience with Andrew. He was professional, friendly, and very quick. Andrew clearly knows his trade and explained everything in a simple, honest way. I would definitely recommend Andrew to anyone looking for a trustworthy locksmith.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! John was professional, quick, and very reliable. Arrived on time and fixed the issue efficiently. Highly recommend!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Service from John Raul!

Had a great experience with John Raul.
Had my bag stolen with all my details and keys and within 25 min was available to change our locks and make us feel safe! John was fast and provided us with a great service.

The only downside is regarding the company which had quoted me £90-120 for the service and lock (too good to be true having had to change locks before) and price was much different at the end (and more aligned with our expectation)

10 January 2026
Unprompted review
Rated 2 out of 5 stars

Good service but extortionate pricing

Although the gentleman who came out was lovely and the service provided was quick (around 15 minutes work in total to remove and replace one front door lock) the initial quote given over the phone was £75 without parts so was expecting to pay around £200 however this built up to a final bill of £403 with card payment or £335 cash to remove the old lock and replace with a new lock. After checking online this is way above average pricing for this job but in situations like this you panic and don’t check reviews so would advise anyone in this position to check reviews before you call as this seems to be a common theme in their previous reviews.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

John Raul was so helpful

John Raul was so helpful. He was originally going to have to drill my lock, as that’s what was required, but John understood that I didn’t have much money. Out of kindness, he offered to try opening the door instead—and he succeeded. I couldn’t be more grateful for what he did! Thank you, John!!!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer care

John Raul came and fixed my lock in under 30 minutes, was very fast, explained every step of the way what was happening and what the price mark up would be. Friendly and gave really good advice, just excellent in an emergency, would reccomend!

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Gi gi what a guy

Gi gi what a guy! He can over within a hour and got us into our house as we was locked out, got my kids in and changed the lock and sorted out the door, very professional and polite and a very helpful guy! Will highly recommend him and the company for any lock issues! Thanks again Gi Gi.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Be careful

Be careful! Have been charged £303 for 5 minutes job, when over the phone have been informed it would cost max £195, which already felt high. Call out fee was £75, new basic lock £129, plus £49 additional labour and VAT on top. Don’t get fouled by pricing on the web.

6 January 2026
Unprompted review
Rated 1 out of 5 stars

Vedo

I was quoted £79 over the phone, which I agreed to. When the technician arrived, he claimed that the door could not be opened without causing damage and that the lock would need to be replaced. He then stated that the total cost would be £483.

I refused to proceed, as this was completely unreasonable and very different from the original quote. Despite no work being carried out, I was told I still had to pay £90 plus 20% VAT, totalling £108.

Charging £108 for no service is unacceptable, particularly when the company’s website claims there are no hidden charges. This experience felt misleading and unprofessional. I would not recommend this service.

4 January 2026
Unprompted review

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