Like other recent reviews, trying to buy a product online. Tried couple of times and get either cart page is unauthorised or won't allow me to check out. Also tried chatbot but it permanently says age... See more
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LLS advertise an 18 Year Old anCnoc Highland Single Malt for £69.99 (a very good price) but when I tried to check out I got "Access to londonliquorstore.com was denied" (this after logging in and crea... See more
I cannot place an order online. I have emailed the company twice, no reply. There is no contact phone no. Complete waste of time
I could not order online. It refused me access to the check out page
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Quick delivery and well packed
Arrived quickly and well packaged.
Not good service at all
Extremely happy with the service and…
Extremely happy with the service and quality of the product. The delivery was very quick and easy. Will be sure to order from here again!
This is one of the best companies I…
This is one of the best companies I have ever purchased drinks from. The customer service was great, products arrived when the team said it would. They were the only people online that had stock of my favourite drink, will be ordering from them again soon :)
You're best!
Excellent customer service!
Excellent customer service and speedy delivery! I had ordered a bottle which had broken in the hands of the delivery company, after contacting the London Liquor team they arranged for a new bottle to be sent out by the next morning which arrived safe and sound! Highly recommend!!
Excellent customer service
Only used once but it has been a pleasant experience & has ensured that I will use them again. Apart from other things, the wines were well priced, very well packaged (not all companies do this!) & they came on time!
Top marks
Top marks my order, arrived in plenty of time with updates along the way to make the whole process easy and stress free.
Terrible service
Exceptional customer service, highly recommended!
Exceptional customer service, very timely on the delivery, highly recommended 👍
Very well packed and reasonable prices
Excellent service and delivery
Excellent service and delivery. The bottles were very well packed. Very efficient information about order and confirmation. Would definitely recommend this company and will use them again.
Good price and prompt delivery.
Great Customer Service
Great customer service after courier let me down, would definitely recommend.
Amazing customer service
First time placing an order with London Liquor Store - quick delivery and excellent customer service! Everything was very well packaged, thank you! Will definitely be ordering again :)
Fast delivery
Fast delivery! I wasn’t at home at the time but was delivered to a local convenient store which was great. And of course my favourite wine was perfect!.,.thank you very much.
Quick delivery, great service
Quick delivery. I had a problem, so emailed, I was promptly called directly to sort the issue So 5 stars for an excellent customer service. Will use again and recommend
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