I tried to make an appointment and had to cancel it an hour later due to an insurance issue and was still charged the full deposit. Money hungry, unsympathetic, and unhelpful the lot of them. I would... See more
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i had to go to London Doctors Clinic as an emergency as i was about to travel and not sure if i was able to with my condition and prescribed medication from my nhs GP. I chose them initially because i... See more
Easy to book online was given many choices of appointment times especially important as I was visiting from Australia. The doctor was very thorough and friendly. Payment was reasonably priced. Final... See more
Company replied
I arrived a day prior in London from the US with what seemed to be a massive ear infection. Booking an appointment was very easy. The office was well-located and efficient. The doctor, Alex was know... See more
Company replied
Company details
- Doctor
- Blood Testing Service
- Family Practice Physician
- Occupational Health Service
- Occupational Medical Physician
- STD Testing Service
About London Doctors Clinic
Written by the company
We are London Doctors Clinic, part of Spire Healthcare. London Doctors Clinic offer private GP and healthcare services from 19 clinics nationwide.
We offer fast, convenient, affordable access to a doctor for those who need an appointment quickly or who aren’t eligible to use the NHS. Our one stop shop GP services are designed to give patients the right care without hassle, fuss or delay.
Contact info
London, United Kingdom
- 02035530266
- enquiries@londondoctorsclinic.co.uk
- londondoctorsclinic.co.uk
3.8
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Helpful doctor who really listened and…
Helpful doctor who really listened and then ticked all the boxes to help with our travel. Thoroughly recommend.
18 September 2024
Reply from London Doctors Clinic
Dear Colleen
Thank you for the 5 star review!
We are please to hear that our GP took excellent care of you!
At London Doctors Clinic we pride ourselves on our patient care and are please to hear that you had a positive experience with us.
We will be sure to provide your feedback to your consulting doctor!
Should you ever need our services in the future we will be more than happy to assist you again!
Kind regards
Emma
London Doctors Clinic
Reply from London Doctors Clinic
Dear Alfred
Thank you for the 5 star review!
We are pleased to hear that our GP took excellent care of you! We will be sure to pass your kind words along to your consulting doctor.
If you are ever in need of a same day GP appointment then please do not hesitate to give us a call!
Kind regards
Emma
London Doctors Clinic
Well organized easy to use booking
Well organized easy to use booking, on time, great experience, awesome to have the convenience
16 September 2024
Reply from London Doctors Clinic
Thank you for your review, Brett!
We are delighted to see that you managed to book an appointment at short notice! At London Doctors Clinic, we aim to make quality healthcare accessible to all of our patients. That’s why offer same day appointments, weekend and evening availability and video consultations – so you’ll never have to wait too long to see a GP. Thank you for choosing London Doctors Clinic!
Kind regards,
Emma
London Doctors Clinic.
Reply from London Doctors Clinic
Dear Jignesh
Thank you for choosing London Doctors Clinic!
We are thrilled to hear that you were happy with our service. We strive to provide our patients with the best quality care and provide an outstanding service. Should you require our services in the future we will be more than happy to assist you.
Kind regards
Emma
London Doctors Clinic
Fast and good quality
Access to fast appointment. Competent GP who immediately understood me and helped with his recommendation. All in all a very positive experience.
14 September 2024
Reply from London Doctors Clinic
Dear Atilla
Thank you for the 5 star review!
I am pleased to hear that you had an excellent experience with us.
We strive to provide patients with the best customer care.
We look forward to being able to assist you in the future should you ever need a convenient and reliable GP service.
Kind regards
Emma
London Doctors Clinic
Quick, easy and seen by doctor on the day
Seen by the doctor on the day. Professional and no waiting time.
13 September 2024
Reply from London Doctors Clinic
Thank you for taking the time to leave a review Nasser
We are delighted to hear that you were pleased with our service. Should you ever need a same day appointment with a GP in future, we would love to welcome you back at London Doctors Clinic.
Kind regards,
Emma
London Doctors Clinic.
Just don't go there
I had an appointment at 9 am. As I was approaching the clinic at 8:58, I called to tell them I was stuck in traffic and I would be 5 min late maximum. This is when, for the first time, they advised that they have a 5 min policy and they would not see me if I was more than 5 min late. I arrived at the address where the clinic should be at 9:03 but nothing indicated the LDC. I walked around to find the clinic... nothing. I saw a Randox building which I entered at 9:06 to ask if they knew where I could find the clinic and this is when they told me that this is here, in the same building! Nobody was at the LDC reception so I had to wait until 9:08 that someone shows up and tell me that it's too late to be seen. When I complained that maybe they should let the patients know where to find them, they answered, "we know, people always tell us that".
I had to go to A&E the day after.
7 September 2024
Unprompted review
Reply from London Doctors Clinic
Thank you for taking the time to provide us with feedback on Trustpilot.
We are sorry to hear that you were not seen as anticipated owing to traffic which caused you to be late to your appointment. We can confirm that our late policy is stipulated in our terms and conditions which all patients must agree to upon booking their appointment. It is also outlined at the bottom of all our appointment confirmation emails which patients receive, and can only apologise if you missed this. Nonetheless, we do appreciate that occasionally late running may be unavoidable and out of our patient's direct control, and we will always offer flexibility to reschedule their appointment at a time, date and location convenient to them, provided that they contact us to inform us of their late running.
Furthermore, we are sorry to hear that you experienced difficulty locating us. Our website, appointment confirmations and reminders all clearly indicate where our clinics are located and we can only apologise if you still felt this was unclear. As we are unable to identify you as one of our patients, we kindly ask that you email us on info@londondoctorsclinic.co.uk such that we can look into this further for you.
Kind regards,
Patient Experience Team
The doctor was very kind and treated me…
The doctor was very kind and treated me correctly.
14 September 2024
Reply from London Doctors Clinic
Thank you for the review!
I am pleased to hear that you had an excellent experience with us.
We strive to provide patients with the best customer care.
We look forward to being able to assist you in the future should you ever need a convenient and reliable GP service.
Kind regards
Emma
London Doctors Clinic
Reply from London Doctors Clinic
Thank you for taking the time to leave a review Oliver!
We are delighted to hear that you were pleased with our service. Should you ever need a same day appointment with a GP in future, we would love to welcome you back at London Doctors Clinic.
Kind regards,
Emma
London Doctors Clinic.
I was seen quickly
I was seen quickly.
The staff was friendly and helpful.
The Dr. listened and was eager to help me.
11 September 2024
Reply from London Doctors Clinic
Dear Jane
Thank you for choosing London Doctors Clinic!
We are thrilled to hear that you were happy with our service. We strive to provide our patients with the best quality care and provide an outstanding service. Should you require our services in the future we will be more than happy to assist you.
Kind regards
Emma
London Doctors Clinic
Reply from London Doctors Clinic
Dear Chinwe
Thank you for the 5 star review!
I am pleased to hear that you had an excellent experience with us.
We strive to provide patients with the best customer care.
We look forward to being able to assist you in the future should you ever need a convenient and reliable GP service.
Kind regards
Emma
London Doctors Clinic
Great service with London Doctors…
Great service with London Doctors Clinic Victoria, on Wednesday morning. Thank you. My 2nd visit here in 6 years.
11 September 2024
Reply from London Doctors Clinic
Thank you for taking the time to leave a review, Gareth!
We are delighted to hear that you were pleased with our service. Should you ever need a same day appointment with a GP in future, we would love to welcome you back at London Doctors Clinic.
Kind regards,
Emma
London Doctors Clinic.
Same day appointment and simple…
Same day appointment and simple prescription service
9 September 2024
Reply from London Doctors Clinic
Thank you for your review, Margaret!
We are delighted to see that you managed to book an appointment at short notice! At London Doctors Clinic, we aim to make quality healthcare accessible to all of our patients. That’s why offer same day appointments, weekend and evening availability and video consultations – so you’ll never have to wait too long to see a GP. Thank you for choosing London Doctors Clinic!
Kind regards,
Emma
London Doctors Clinic.
Waste of money!
Waste of money!
We reached out to them to help us with a referral for private insurance. We specifically asked beforehand if we would be able to use it and they assured us they will do it for us. Paid more than 100£ for a 10 min consultation and ended up with a useless referral that they refuse to modify to have the insurance accepting it.
1 September 2024
Reply from London Doctors Clinic
Thank you for taking the time to provide us with feedback on Trustpilot.
We are very sorry to hear that obtaining a referral letter was not as smooth as you had anticipated. We are keen to still assist you with your referral letter and would like to offer you a complimentary 15-minute appointment for you to use within 1 month at any of our clinic locations at your convenience. A note has been updated to your file to advise of the above, please contact us on 0208038553 to schedule your appointment with a member of our administrative team.
Kind regards
Kimberley
Patient Experience Manager
Professional a different doctor every…
Professional a different doctor every time i have been to canary wharf
The test results back the same day
Doctors dont make u feel that u are in the wrong
Give good advice every time well worth the fees
10 September 2024
Reply from London Doctors Clinic
Dear Steve
Thank you for choosing London Doctors Clinic!
We are thrilled to hear that you were happy with our service. We strive to provide our patients with the best quality care and provide an outstanding service. Should you require our services in the future we will be more than happy to assist you.
Kind regards
Emma
London Doctors Clinic
Great service
I got an appointment on the same day, which was great. Susan was great and I felt well cared for. I will be happy to go to see her again for any other medical issues.
12 September 2024
Reply from London Doctors Clinic
Thank you for your review, Victoria!
We are delighted to see that you managed to book an appointment at short notice! At London Doctors Clinic, we aim to make quality healthcare accessible to all of our patients. That’s why offer same day appointments, weekend and evening availability and video consultations – so you’ll never have to wait too long to see a GP. Thank you for choosing London Doctors Clinic!
Kind regards,
Emma
London Doctors Clinic.
Same day appointment are really easy to…
Same day appointment are really easy to get. Speedy service and very good doctors!
12 September 2024
Reply from London Doctors Clinic
Thank you for your review, Elizabeth!
We are delighted to see that you managed to book an appointment at short notice! At London Doctors Clinic, we aim to make quality healthcare accessible to all of our patients. That’s why offer same day appointments, weekend and evening availability and video consultations – so you’ll never have to wait too long to see a GP. Thank you for choosing London Doctors Clinic!
Kind regards,
Emma
London Doctors Clinic.
London Doctor Clinic's
London Doctor Clinic's, Doctor witnessed arriving into premises at 8.12am; my appointment was 8.15am; Doctor called another patient into consultation room and then realised it should have been myself; i entered the consultation room at 8.20am; this is all avoidable as Doctor was not in the right frame of mind to deliver service. the discussion was unhelpful and there was a lack of an action plan at the end of the consultation, no playback summarising next steps, or explanation of the next steps. Unable to fullfill brief, of what is required to eradicate fungal infection. Indeed Doctor appeared not bothered. I have not yet decided whether to request a full refund for the lack of service, as it was a waste of time and money.
12 September 2024
Reply from London Doctors Clinic
Thank you for taking the time to provide us with feedback in Trustpilot.
We have contacted you directly via email to address your feedback as we aim to not discuss information relating to you care and treatment on an online platform.
We do hope we are able to address and resolve your concerns.
Kind regards,
Kimberley
Patient Experience Manager
Lovely doctor
Lovely doctor, made me feel at ease quickly. Very nice staff over the phone who helped to change my appointment to another time. Good experience all round.
13 September 2024
Reply from London Doctors Clinic
Dear Olivia
Thank you for the 5 star review!
We are please to hear that our GP took excellent care of you!
At London Doctors Clinic we pride ourselves on our patient care and are please to hear that you had a positive experience with us.
We will be sure to provide your feedback to your consulting doctor!
Should you ever need our services in the future we will be more than happy to assist you again!
Kind regards
Emma
London Doctors Clinic
Very empathetic doctor
Dr Daniel was very empathetic and I felt she really listened. She gave unreserved attention and was very approachable. I would always like to see this doctor whenever I need medical advice.
10 September 2024
Reply from London Doctors Clinic
Dear Sue
Thank you for the 5 star review!
We are please to hear that our GP took excellent care of you!
At London Doctors Clinic we pride ourselves on our patient care and are please to hear that you had a positive experience with us.
We will be sure to provide your feedback to your consulting doctor!
Should you ever need our services in the future we will be more than happy to assist you again!
Kind regards
Emma
London Doctors Clinic
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