Londonappliances Reviews 

729
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight excellent service and efficient delivery, praising the speed and care taken with installations, even in challenging locations. Many commend the staff for their helpfulness, professionalism, and friendly approach, noting their expert advice and willingness to go above and beyond. However, some customers noted issues with product quality, including appliances arriving faulty or failing shortly after delivery. A few also experienced unreliable delivery processes, citing delays, missed appointments, or property damage during installation, and dissatisfaction with how post-sale complaints were handled.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent advice, efficient installation, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Product

People report ambiguous experiences with product quality and delivery. Many customers praise the high quality... See more

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of deliveries,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

London appliances were beyond fantastic, I usually use my kitchen supplier / builders merchants to supply all of my appliances. This time I thought I would try and save some money and try th... See more

Rated 5 out of 5 stars

Excellent service from start to end. We were desperate to get our American fridge freezer delivered and installed in our basement flat. Other companies rejected our order. After an online video assess... See more

Rated 5 out of 5 stars

These guys were absolutely amazing. Answered the phone super-quick, called me back, made excellent recommendations, delivered next day, on time as they said they would. I had to replace a very old int... See more

Rated 5 out of 5 stars

Saj and Zunayre delivered my washing machine and were so friendly and helpful. After a very bad experience with another company (who's delivery person made me cry!) and all other companies refusing to... See more


Company details

  1. Appliance Store
  2. Electronics Company
  3. Electronics Store

About Londonappliances

Written by the company

About us


For over 20 years Londonappliances have delivered electrical goods to over 100,000 satisfied customers, being in London gives us the edge when it comes to a speedy service, not only are we quick but we offer quality goods at great prices. Many retailers attempt to wow their clientele with cheap prices. Well, we offer great prices accompanied with a fantastic service.


Expert Installation

We offer Expert installation services the very next day for all home appliances, from Gas Cookers to Built-in Appliances we’re able to have your appliance fitted and running on a day of your choosing 7 days a week.



Being London’s largest retailer of home appliances means we stock a massive amount and variety of stock; we know how important a quick service is that’s why we’re able to offer next day delivery for orders before 9pm.


Knowledgeable staff

Safe to say, our staff know everything about appliances from dimensions to the quality of any home appliance. Being centred in London allows us to know how awkward some kitchens can be, we also understand how popular built-in appliances are in London, we can professionally install integrated units with ease and always upon delivery.


We know London.

Not every delivery is easy. All of our drivers are trained to be able to go up to the 4th floor without a lift, meaning we can offer a service no one else is willing to do. No lift, no problem! 


Speedy Service

We’ve kept our customer base within one city, this means we’re always around the corner. We’ve got the edge when it comes to a quick service.

Our commitment to you

We're working constantly to ensure all prices listed on our site are the best, this may not always be the case which is why we are happy to price match all legitimate competitors. We offer an excellent service whilst maintaining the best price, Communication is key, we make sure to update yourself on every step leading to your delivery.

Contact us

For sales and enquiries give us a call on 02030519780 for customer service you can call our team on 02077391004, or should you wish to see us in person visit our main branch or depot, 334 Bethnal green road E2 0AG or 28 Fowler road IG6 3UT respectively.

Feel free to send us an email on info@londonappliances.com to answer all queries.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

729 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(729)

95 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service thanks to Aadil

Aadil is a longstanding representative of the company and has been the only reason that I have remained loyal. I have referred many friends and also to my boss and we have now become clients.

The service has always exceeded expectations and Aadil has always personally ensured that all goes well. He responds promptly and super efficient and professional.

Under his leadership the team has always been helpful professionals and efficient.

Highly recommend the company - as long as Aadil is representing.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t say anything about London…

I couldn’t say anything about London appliance which is a great company I can see why they have a high rating on this I ordered 1 washing machine and a dishwasher it came next day which I was so surprised by and they came and installed and took my old appliances within 30 minutes which is very fast bare in mind they had to take 3 flight of stairs which was very impressive if I must say

26 July 2025
Unprompted review
Rated 5 out of 5 stars

I needed to replace my washing…

I needed to replace my washing machine, access to which in a confined space in the basement of my house was difficult. Some suppliers I approached refused to remove the old machine because of the difficulties presented. London Appliances solved the problem, agreeing to remove and replace the machine without any fuss. Rasel and Shabah from the company disconnected and removed the old machine, carried it up the narrow stairs, and delivered, fitted, connected and tested the new machine with the greatest efficiency. I warmly recommend the company for the excellent service they provided.
NB

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered a fridge from here and not only is the fridge great and works very well, but the service was also excellent. Staff was very helpful and friendly and very professional. Highly recommend london appliances and will definitely buy from them again.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend London Appliances

I highly recommend London Appliances. I very rarely write reviews but I must say these guys are good. Jordan was the person who helped me over the phone and WhatsApp.

I was put into trouble with my kitchen company over receipt of appliances and Jordan managed to get me a good quote with speedy delivery dates. Suggested appropriate alternatives where stock was an issue.

There was no hard sell, all felt very transparent. Delivery was quick and guys message day before and call ahead of arrival.

I wish I had ordered all the appliances in the end, as I had trouble getting some of the remaining ones from the kitchen company.

If you want stress free experience, go with these guys.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased an integrated…


I recently purchased an integrated washing machine from London Appliance, and I couldn’t be more satisfied with the entire experience. From start to finish, everything was smooth, professional, and hassle-free.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Bahawal, thank you for all your help!

Just signed up to trust pilot to leave a review for these guys! Bahawal, thank you for all your help! I was confused trying to decide my appliances for my newly built kitchen and Bahawal helped me pick the right ones and delivered the following day! I assumed I will need to wait few days since I needed 7 appliances but no, they were fantastic. Highly Recommended! Thank you so much.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Great customer care

I bought a washing machine and tumble dryer and asked for a specific delivery date. Due to supplier shortages the tumble dryer was delayed but London Apliances handled this very well indeed. Jordan at LA did an excellent job at addressing the issue and rearranging delivery asap. I would highly recommend them and will buy my next appliance from them.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

My experience with london appliances…

My experience with london appliances was amazing 10/10 customer service i ordered a washing machine and a dishwasher they delivered within next 2 days and installed it in 10 minutes which was very suprising to me i thought it would take them hours they even had the time to show me the machine worked.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient

Very efficient, prompt delivery within the timeframe. Polite and helpful delivery drivers, couldn’t fault the company and would order from them again.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with London Appliances

I had a great experience with London appliances from start to finish. Their customer service is friendly, knowledgeable and genuinely helpful. I was impressed with the speed and efficiency of the delivery and installation team. They arrived on time and ensured the appliance was up and running perfectly before leaving. I would highly recommend.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a Microwave from London…

I ordered a Microwave from London Appliances. I got a great deal on a fantastic Bosch unit. The delivery service was great. It arrived on time and the delivery team brought it up a couple flights of stairs to my flat and even took my old broken one away for me.The machine worked perfectly with no issues. Couldn’t be happier with this company. Great prices, very professional and efficient service. Would highly recommend to anyone who needs an appliance.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Wasted my time

Waited 11 days for delivery, when I enquired where my appliance was going to arrive, they just said 'it's out for delivery but can't get hold of the carriers' and refunded me. Wasted my time. Then I had to go through and find a new product elsewhere and have to wait longer again.

12 June 2025
Unprompted review
Londonappliances logo

Reply from Londonappliances

Good Afternoon Ms Burnell;
We are sincerely sorry, to have read your review. We will be sure to pass this across, to the correct team
Thanks Again
London Appliances Team

Rated 5 out of 5 stars

Good price and next day installation

London Appliances had a Fridge-freezer available at a the best price I could find AND they could install next day (no other company I could find could). The installation engineers were on time, friendly and did a great job.

9 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look