Lomi Reviews 

LOMI has extremely helpful staff members. There actually is a real person who knows the products well and who gets back to you in a very timely manner. The LOMI works well and makes my multiple gardens happy with excellent soil or mulch. Everyone who cooks at home should own a LOMI to give back to the earth and not be wasteful!! Great product

Excellent and well above expected customer relations My problem with the machine was resolved quickly and professionally. My third interaction and every experience has been impressive

My request to cancel an order was responded to so quickly and efficiently I couldn't believe it!

This is what I've been talking about, Lomi has such great customer service! I really appreciated Giorgio's time and sending me more charcoal filters. Lomi has made another lifelong customer.

I’ve been a Lomi owner for four years, and when my unit recently stopped working, I reached out to their customer support. I have to say, I’m incredibly happy with the way they handled everything. They provided excellent support and quickly arranged for a replacement Lomi. Their dedication to making things right really stood out, and it’s a pleasure to recommend them!

I had a problem with my Lomi bucket. The response was quick and I was provided options. So happy with the quick resolution.

Very prompt and clear information and solution provided. Felt like I was speaking to someone who cares.

When challenged with an issue I immediately reached out to Lomi customer support. Thankfully received a prompt response with detailed video Instructions to remove fan, clear any debris, then reinstall. I’m happy to report that my unit has been revived & is good as new. Hoping for much more time with my Lomi that I rely on & use daily. I have the original
& with the proper care it’s still going strong.
Thx kindly from a happy customer.

Due to some life events, I lost track of some shipments - I wasn't sure if they had even been delivered. When things settled down, I noticed I didn't have my lomi order. I reached out to customer service to find out if there was a delivery location, but it was too old. I was resigned to have just lost the money and shipment, but Customer Service blew me away! They offered to resend my shipment! Amazing and above and beyond!

They responded quickly and I wasn’t frustrated.

Lomi customer service is always exceptional. Quick and specific responses to questions asked — they really read / listen to what customers write / say, and offer appropriate guidance or solutions. Very much appreciated!

I was an early adopter. I loved it and recommended it enthusiastically to many people, including attendees of my annual planet-friendly gardening workshop. Their website says if you're part of their subscription program that you have a lifetime warranty - however, there is more than one type of subscription and it turns out I have no warranty. Going to check out a competing product with a lower cost of entry, no expensive subscription and better customer service. Too bad. They are located just a few miles from me and I wanted to support a local eco-friendly business. No more. Angry.

Great product, great customer service!

After using the Lomi Bloom for a couple of years and was intrigued with the latest Lomi version, particularly with its smaller footprint, simplified filter compartment and hinged lid. Will be interested in seeing how much less noise it creates and how the grinding mechanism compares between the two versions.
I was interested in finding out if the Lomi 3 also facilitates the addition of organic paper towels and cardboard without a Lomi Approved cycle. I sent an email to Customer Service to ask and they responded within an hour and in time to take advantage of the sale expiration to purchase the Lomi 3 in Sage Green, like my current Lomi Bloom. I plan to give it to a friend to help further reduce food waste into landfills and provide compost for her garden.

Lomi worked for almost a year but then started to be too loud to keep in kitchen to use, when I reached out to customer service they said a certain amount of noise was normal but I explained the noise level had changed drastically. I gave up & the Lomi has been gathering dust for last couple of years, so disappointed as I was using it almost daily. I even purchased one for my dad in UK, he has also had issues with his & no longer uses. It’s an expensive machine that needs some major tweaking before you spend your money.

The company stands behind their product 100%. I was given the item as a gift and did not have the original reciept, but they handled my warranty issue with out question.

They honor their warranty...rare in thios day and age...and I love my Lomi!

LOMI’s product and customer service are top notch. Twice I reached out with specific issues. I was able to interact via email and within something close to 24 hours if not less I had the information I needed to correct the situation.

Full marks for replying quickly with options for a solution without resorting to excuses or blame.

I bought the Lomi product not just because it was appealing but because it was a great product . Subsequently we had an issue with it one year later and I contacted the company , who have now been very supportive.