LolaShoetique Reviews 

I ordered 2 pairs of sneakers and a shirt from this company during a sale. The sneakers were awful quality (looked cheap and plastic) so I decided to return the items. The company emailed me and said that because I bought during a sale I was only eligible for store credit (even though this was not visibly displayed on any of the main webpages). I’m now stuck with store credit from a store that has awful quality product and I can’t even sell the store credit because the boutique isn’t popular enough.

As a side note, I should have known customer service was going to be awful in the beginning. I ordered 3 pairs of sneakers, but got an email saying one of the items was found defective during a quality control search. I assumed I wouldn’t be charged, but in a separate email they told me they were holding my payment as store credit unless I requested otherwise. I did ask for my original payment to be refunded and it took them a week to refund me for a product I never received.

I’ve always had a wonderful experience with LolaShoetique (now Miss Lola). Their customer service team is awesome. They respond to emails in a timely manner and they are always all smiles whenever I stop by at the location in pico Rivera. The shoes are always shipped within a timely manner as well. Great deals!

I want my money my money thieves.I have placed order since October 12th and my parcel was returned parque I was not at home despite that I arranged a delivery DHL returned the parcel .and since 2 month misslola dont want to pay me back and now they block access to my account I created another account and I realize that my data is already registered except my order history. I want my refund

I ordered 2 pairs of boots and one pair came with glue on the top. I emailed them and was asked to send pictures of the bottom of the shoe. So I assumed picture of bottom to see if they have been worn. They told me they would give me store credit to just return the item. "uh hello I need a shipping label" they stated they do not provide shipping labels so I have to pay out of pocket to send the item back for a store credit. Are you freeken kidding me. I want a REFUND. This is a defective item that you send why would I have to pay for that? WORST CUSTOMER SERVICE NOW THEY ARE NOT RESPONDING TO MY EMAILS.

It’s been a week since my package has been missing and I’ve called and conctacted Lola, usps and still can’t get a response to what’s going to happen with my order. I ordered since Nov. 16th and it’s now Dec. 6th! It’s ridiculous that because they lost my package, I have to pay the Consequences! It’s honestly been the worst experience and this point I just want a Refund, which I’m probably not going to get and all the shoes that I had ordered, are out of stock!!!!!

Now they call themselves "Miss Lola", same bad service. The return policy is clear, refunds are given back to the original payment method within 30 days. So they receive my return and sat on it for a week until I e-mailed them as I of course had a tracking #. Their response: "OH NO! We do apologize. We do see that your order has been delivered back to our facility.You will be issued a store credit within 24-48 business hours." Store credit? I replied stating that I should be refunded, not store credited. Apparently now, if you use a promo code, your purchase is considered "final sale" and you are only given a store credit. Not mentioned anywhere in their "policy". Very deceitful and it's stealing from customers. So BEWARE! There are too many shoe websites selling the same items for less to deal with a dishonest company!

SHOES ALWAYS COME ON TIME AND IN PERFECT CONDITION. NEVER HAD AN ISSUE WITH THEM.

Just like with Fashion Nova, they don't care about normal customers. It's all about who has the most following, or is of a certain celeb status... Sad, as I've spent over $300.00 on shoes in the past two months.. Then they decide to put something on their IG about the recent Nike scandal, with a big "who cares if we lose customers" and liking comments on their IG from other races stating that white people are idiots.. No thanks...

This company has the worst customer service of life. They sure spend time, money and effort reaching out to YouTubers sending them free items and kissing their a** on social media, BUT, when it comes down to their customer service treatment of a non-YouTuber, Lola Shoetique is awful. They are unfair and unreasonable and I really do not recommend a company that treats their customer-base so poorly. Lola Shoetique, it does your brand a disservice to be up the a** of YouTubers and then treat your "everyday" customer poorly. While you give away free items to YouTubers, the everyday customer is the one that is making you a revenue. And despite all your efforts to bring "traffic" to your brand with YouTubers, if you disregard the people that are purchasing on your website, guess what?! WE WON'T COME BACK. Word of advise, stop kissing Desi Perkins' Katy Iluvsarahiii's a** and treat your customers better!

DO NOT BUY FROM THEM. VERYYYYY POOR CUSTOMER SERVICE.

I returned all the items and got confirmation that they received it in their warehouse. Their websites clearly states that it takes 5 business days to refund me. Well 10 days later and I finally hear from them saying they are refunding me everything. Great...well 2 days later they e-mail me on a Friday at 5:45 that one item is damaged. Had to wait until the next business day (Tuesday) to contact them. I called and spoke to a young lady who was extremely rude and no help at all. I just decided to accept whatever they wanted to refund me and 'abandon' the item. I even asked for pictures and of course they never sent them. It's almost been a month and I am still waiting on my refund. I am not used to these types of situations with retailers, but well I guess you get what you pay for.

Never ever purchasing from them again.

This company has an "F" rating with the BBB and now I can see why after spending a lot of money with them in the last 3 years I never expected the horrible treatment I received from the customer service team if you can call it that at all. Google this company and you'll see a ton of complaints about them. I never had an issue with them until the ONE TIME I needed to return a pair of shoes that came marked as a 7.5 [the size I always order from them] but they fit like an 8. In addition these were thigh high boots and the leg part of the boot was more like legging material which was too big and falling down my leg and it also look very poorly made. So I sent an email stating the issues and asking for a return label. They respond telling me to ship them back on my dime etc etc. Now I was mad all the $ they got from me and they refuse to pay $7 for a return label for DEFECTIVE SHOES. Then when I point this out they tell me to send pictures and allege the shoes were worn they want pictures of the sole of the shoe. Now I have no problem showing they aren't worn but its the accusatory way they wrote the email essentially calling me a liar that I took issue with. Bc any other time I've dealt with CS there was no issue they were polite and friendly and helpful but this was the first time I had requested a return label. At this point im so made I send an email pointing out how rude they are being and how I had been a loyal longtime customer. They send the THE SAME email back ignoring everything I point out to them about how I shouldn't be responsible for shipping back a DEFECTIVE ITEM. I filed a complaint with the BBB to which they respond by attacking me and saying that I am uncooperative and hard to deal with, again don't apologize for sending me a defective item and offer no solution, they just bash me personally and add in some information that was untrue. They have lost a 3 year customer for good. IF these shoes finally get returned and refunded to me I will still never patronize this store again because I refuse to spend money with a store that would say negative things about their customer over ONE PAIR OF SHOES. Had they apologized for the defective shoe and offered to return them for a credit or replace them I would have continued to spend hundreds of dollars a year with them. I really hate to think all the money they got from me only to treat me so horribly of $7 return label. Eventually the way they treat their customers will catch up to them that is for sure bc there are hundreds of negative reviews out there just like mine.

My review for all to see!!

DO NOT, DO NOT, DO NOT PURCHASE FROM THIS FRAUDULENT, INCOMPETENT, FAKE SO CALLED BOUTIQUE...IT'S A SCAM!! AND A COMPLETE RIPOFF!!

THEY TAKE YOUR HARD WORKING MONEY AND MAKE IT IMPOSSIBLE FOR A REFUND OR EVEN EXCHANGE...THE GARMENTS AND SHOES ARE MADE OF THE CHEAPEST MATERIALS POSSIBLE AND FALL APART AND UNRAVEL LITERALLY WITHIN MINUTES OF PUTTING THEM ON...

IF YOU ARE PLANNING ON PURCHASING FOR THE HOLIDAYS. DO YOURSELF A FAVOR AND SAVE YOURSELF OR ANYONE ELSE FROM AN EMBARRASSING MOMENT WHILE WEARING THEY'RE CHEAP PRODUCTS!!

THE MOMENT THERE IS A PROBLEM CUSTOMER SERVICE AVOIDS YOU LIKE " THE BLACK PLAGUE" AND WILL NOT RETURN YOUR EMAILS WHICH IS THE ONLY WAY THEY CONDUCT BUSINESS....
SHAME ON YOU FOR YOUR FRAUDULENT PRACTICE AND JUST REMEMBER... KARMA'S A MOTHER!!

Probably the worst online shop I've ever had the displeasure of dealing with, especially for cheap shoes. They sent me a damaged pair and now are jacking me around for 2 weeks because they refuse to pay for shipping for items they sent that are not satisfactory. At this point I'll have to not just waste my time but also my own money and send it back in the hopes I at least get some of it back. What a phony company with zero customer service and a fake phone number that either rings for days or is busy for days. Save your money and shop else where for similar shoes at actually cheaper prices with better service.

Hello,
After purchasing two pairs of shoes from your website, I am very disappointed with the quality of the product. The shoes just look so cheap and have that horrible Chinese factory smell even though I spent 250$usd + 50$ in duties. I heard about this website from YouTube and frankly I have never felt so ripped off in my life. Horrible experience.

TONY was a brilliant person for helping about delivery my packpage. I was out of town and I couldn’t pick up my package and TONY made it work out perfectly with the time. And the problem solved!!!!! Goooo TONY!

Xoxo

I've ordered from Lola Shoetique for a few years now. I do not ever have any issue with them or their packages. They always come in cute packaging which makes them cute and unique. I recently ordered some cute pants from there, a rush order I needed right away. I seen a confirmation email that my order was processed, but not one for it being shipped. A few days passed, I panicked and reached out. Tony immediately reached out and took cared of things. I appreciate the great customer service and professionalism from Tony and ensured my order would be shipped. I will continue to be a customer!

I have been able to purchase shoes online from Lola's and am in love with the packaging. Coming home to this package is overly exciting for this shoe- a-holic. I have also visited their boutiques in Los Angeles, California. I must say their locations within the Fashion district have the most helpful and kind employees. They all made sure I was being helped and were just awesome. My size was not available in a shoe and the guy who helped me out made it happen by making some phone calls. I was able to walk out with the shoes I fell in love with. If only I would have asked the employee his name.

I WILL NEVER SHOP HERE AGAIN!!! they have literally the worst customer service that I have ever experienced on numerous occasions. The last straw was being sent a defective cuffed up pair of shoes and being told that I must pay out of MY OWN POCKET to return them! WHAT A LOAD OF BS. punishing customers for THEIR mistakes?? I think not. If your willing to take the risk, go ahead and buy from them. But they are a greedy company who really doesn't care about their customers. Never again!

This is my favorite online shoe boutique! I haven't tried the clothes but I am going to give that a go soon. Once you recieve your order, theres always a coupon for 20% off your next purchase, which if you get an additional 20% off anything you buy its basically a complete STEAL. I paid $30 for a pair of booties that outlasted my Steve Maddens. I'm telling you, this is by far the best website ever and for once - no false advertising! A lot of the styles are similar to what you see on celebrities, but at an affordable price, and I can't stress it enough how great a quality the shoes are made with. All my friends always ask where I got my shoes, and are shocked when I tell them the price. I also got my coworkers onto them, and nobody has ever had to send anything back, and we all have the cutest shoes around. Hats off to this company, I will continue to spread the word of what an awesome shoetique this is!