Set up a recurring subscription on the sly, without being clear that it wasn't just $1.99 for a logo. Thankfully my bank caught this and stopped it, but utter scummy and scammy behaviour
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See what reviewers are saying
Very deceptive practices. Make sure you triple check subscription cancelations as they make it difficult and from what I can remember, I canceled the trial after my first logo. However realized 5... See more
Nahuel was exemplary with the customer service rendered. My query was dealt with so promptly - i almost choked when I saw the response filter through on email. I must say- the best customer service... See more
Really pleased with my logo and speed of access to it. Good selection of options, colours etc. I misunderstood the pricing and signed up for monthly subscription without realising. Customer services... See more
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Subscription Scam
They charged me $2 for a logo. then after a while they charged me for $35 subscription unknowingly.
I paid for my logo which was $1.99 and…
I paid for my logo which was $1.99 and thought that was that. Unknowingly I singed up to their monthly subscription of $30 a month which is ridiculous. I did manage to get a full refund with my banks help to make things worse the logo I purchased isnt comparable to be used on me eccomerse shop as the file is too big. All in all the logo was of good quality but the subscription fees they took without you knowing is morally wrong and unjust. Be careful when paying for a logo on this site.
Prompt answer and action
Nahuel Valeije, Logo Customer Success was very helpful in solving our issue. We do appreciate the prompt answer and action in this matter. Thanks!
Awesome site
Awesome site, logos are easy to make and staff are friendly.
Professional service
I want to thank Nahuel and Logo.app for their response to my request. It was answered with a great outcome. Very professional service.
Brilliantly handled an issue
Brilliantly handled an issue, great customer service, pretty rare in the 21st century.
Great logos and ability to edit and…
Great logos and ability to edit and adjust to your own needs.
Also fantastic customer service.
Complete scam
The company took $1.99 USD for a logo as expected but unknowingly without any option to prevent this, took $35 USD from my account a few days later. There is no option to remove my card on their site and they do not allow you to remove your account. This is blatantly illegal behaviour and I will be contacting their payment provider as it does not seem to be an isolated incident, despite their fake reviews.
I didn’t realise that I was charged and…
I didn’t realise that I was charged and requested the team and was given a full refund . Excellent customer service.
I had an issue where I thought I was…
I had an issue where I thought I was purchasing a logo, and I actually purchased the monthly subscription. I contacted customer service when I saw the charge on my credit card and they reversed the charge and refunded me immediately. I was extremely surprised, as normally a company allows you to cancel future months, but does not give you a refund. I will definitely continue to use logo.app going forward. As a marketing executive it is a great tool to have, and I'm now extremely impressed with the customer service team.
I was looking for something quick and…
I was looking for something quick and easy to use, and that's what I got with logo.app. Very pleased.
Great website to create your logo for…
Great website to create your logo for your business.
Excellent service and communication…
Excellent service and communication from the team
This is an amazing product
This is an amazing product, would recommend to anyone who need to create logos of anytype. One caution as I was only trying this and I was charged unaware for 6 months $35 a month - please note to cancel if your not continuing to use this!!
AMAZING CUSTOMER SERVICE, AMAZING LOGOS
Honestly, I wouldn't have expected to get my money back but this company is not only great for creating logo's but has great customer service. They refunded me back my money in an instant for a subscription I forgot to cancel and I'm very glad for that, try this app out best ai logo creator out there.
Outstanding customer service
Working with logo.app was seamless and simple with great results. The best part though is the customer service that they provide along the journey, and in my case how helpful they were when I was closing out my account. Their customer service team were active listeners and with a customer first mindset.
The customer support was great and my…
The customer support was great and my issue was resolved in a timely manner. Thank you for the support.
The app is not good enough - They charge after cancellation
The app is not good enough. However, my issue is that I cancelled my account 1 month ago. The Logo app still tries to charge a subscription fee from my account. I was expecting such a thing. That's why I blocked them. I don't know how long they will try to charge.
Excellent Service and very helpful and…
Excellent Service and very helpful and easy to use
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