Jo and Laura were both compassionate, understanding, patient and caring. Nothing was too much trouble. We felt totally safe in their hands and the end result was just as we hoped. Hazel was very prof... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lodge Brothers in Ashford (Middx) made everything easy to organise, and stayed in touch every step of the way. As someone who has never arranged a funeral before, they went through each decisi... See more
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The team at Lodge Brothers Chertsey were excellent. Sally helped me with all the arrangements for my dad’s funeral and she was caring and kind throughout. All my questions were promptly answered and n... See more
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All of the staff at Lodge Brothers in Twickenham are excellent. Julie is especially wonderful. She took care of my Mum 6 years ago and then last year she looked after my Dad. Everyone else we came int... See more
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Company details
Written by the company
Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.
Contact info
Ludlow House Ludlow Road, TW13 7JF, Feltham, United Kingdom
- 020 8818 7710
- info@lodgebrothers.co.uk
- lodgebros.co.uk
5.0
Excellent
6K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Kind, efficient and compassionate service
From the first call, Shobha guided us through the process in a compassionate, kind and caring way. We found her to be a warm and reassuring presence at a very difficult time. Chris, the celebrant, was equally efficient, kind and understanding. We had so many compliments about how beautiful the service was, in no small measure due to Chris’ organisation, input and delivery.
16 October 2026
Unprompted review
very smooth
very smooth, straight forward, lovely people to deal with, Rea was great at askew road branch
11 September 2026
Jackie and the whole team at Lodge Bros…
Jackie and the whole team at Lodge Bros Shepperton made every element of the process of arranging and delivering funeral services for my husband, easy and with total understanding and compassion.
16 October 2026
Excellent service
Every member of staff was extremely helpful,kind and supportive. They made a very difficult time much easier to bear.
15 October 2026
Service and Staff impeccable and…
Service and Staff impeccable and company maintain a high level of ethical care.
15 October 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5* review. Providing care with dignity, compassion and high ethical standards is very important to us and we are pleased to hear that you found our service and staff impeccable. Kind regards Robert Lodge
Exactly the funeral we wanted.
Shobha guided me through the whole funeral process for my husband with consideration and great kindness. She quickly gauged the sort of farewell we wanted to give him and made suggestions and recommendations that matched our wishes. Nothing felt rushed and when we requested a few changes to the plan she accommodated them without any difficulty. Her availability was excellent. The celebrant, Joanna, supported us throughout in the same manner as Shobha. And thanks are also due to the Funeral manager, who supported us on the day, and to the florist for the beautiful fresh flowers, which again reflected just the effect we wanted to achieve. The funeral was exactly what we wanted and went off without a hitch. I would highly recommend Lodge Bros.
15 October 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for such a thoughtful 5* review and recommendation. We are pleased to hear that Shobha took the time to understand your wishes and guided you through the arrangements with such kindness and care. It is wonderful to know that Joanna, the funeral manager and florist all contributed to making the day so personal and meaningful. We will be sure to pass on your kind words to everyone involved. Kind regards Robert Lodge
As a lodge employee I was totally…
As a lodge employee I was totally confident in the company’s ability to make my mother’s funeral a success & also the crew were extremely professional in their work ethic
9 October 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for sharing your 5* review. We know how important it is to feel confident in the team looking after your own family and we are pleased that we could give you that reassurance when arranging your mum’s funeral. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5* review. We are pleased to hear that you received such a high standard of service and found our team professional throughout. Your feedback is greatly appreciated. Kind regards Robert Lodge
Julie
Julie at Twickenham was very kind and helpful with arranging the funeral for my mum. I can’t thank her enough as she took most of the stress away in such a difficult time.
5 October 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5* review. We are pleased to hear that Julie was able to support you with such kindness and understanding, helping to take some of the stress away when arranging your mum’s funeral. Kind regards Robert Lodge
The team at Lodge Brothers in Feltham…
The team at Lodge Brothers in Feltham were so kind, compassionate and cared about every little detail. I found their advise and experience essential to allow us to navigate the process. They handled the vast majority of items and liased with all of the relevant parties. True professionals.
Thank you for all your help.
12 October 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5* review. We are pleased to hear that the Feltham team supported you with such compassion and attention to detail, helping to guide you through the arrangements and take care of the many things involved. We will be sure to pass on your thanks to the team. Kind regards Robert Lodge
The staff were very understanding and…
The staff were very understanding and helpful and they knew just the right people to do the job
12 October 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5* review. We are pleased to hear that our team provided such understanding and helpful support and that they were able to guide you towards the right people to help with the arrangements. Kind regards Robert Lodge
The funeral was exactly what we wanted
The funeral was tailored to our exact needs. Being able to use the Chapel at the Woking Branch for the service allowed for a relaxed atmosphere and then to have the refreshments at the same place gave us all time to socialise without feeling at all rushed. The staff are all caring and courteous. As a family we have always used Boutells / Lodge Bros and wouldn't go anywhere else.
14 October 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind review and for your family’s continued trust in Boutells and Lodge Brothers. We are pleased to hear that the arrangements at our Woking branch gave you the time and space to come together, remember your loved one and share time with family and friends without feeling rushed. Your kind words about our team are greatly appreciated. Kind regards Robert Lodge
Thank you
Thanks to all, at your Byfleet office, you were a delight to deal with from start to finish. Also thanks for introducing us to the Celebrant, Susan Szyszko (treasuredmomentscelebrant.com), she was absolutely fabulous her delivery, the tone and content really captured everything that we wanted to celebrate the life of our mum.
2 October 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind 5* review, it means a great deal to know that you felt so well looked after. We are pleased to hear that the Byfleet team supported you so well throughout the arrangements and that Susan Szyszko delivered a service that captured everything you wanted to celebrate your mum’s life. We will be sure to pass on your lovely feedback to the team and Susan. Kind regards Robert Lodge
Joint Funeral
We had a joint funeral, so a number of family members were involved in the arrangements. Susan managed us all with so much kindness and compassion. She gently pulled us and all the arrangements together into a beautiful service. Huge thanks to the team on the day, in particular Darren who carried us through wonderfully.
8 October 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5* review. We are pleased to hear that Susan supported your family with such kindness and compassion, bringing everyone together to create a beautiful service. We will be sure to pass on your special thanks to Susan, Darren and the wider team for their care and support on the day. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Super understanding dnd professionals
13 October 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5* review. We are pleased to hear that you found our team understanding and professional throughout. Your feedback is greatly appreciated. Kind regards Robert Lodge
Jackie at Lodge Brothers Shepperton…
Jackie at Lodge Brothers Shepperton made a difficult job so much more easier for me. I’d like to thank all the staff for giving my mum a lovely sendoff
1 October 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5* review. We are pleased to hear that Jackie and the Shepperton team helped make the arrangements a little easier for you and that your mum had such a fitting farewell. We will be sure to pass on your thanks to Jackie and the team. Kind regards Robert Lodge
Very professional
Very professional, they took me step by step during the difficult time, well presented and respeci
5 October 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your review and kind words. We are pleased to hear that our team guided you through each step with professionalism, care and respect, helping you navigate such a difficult time. Kind regards Robert Lodge
Shannen went out of her way to be…
Shannen went out of her way to be helpful, she helped me organise everything and handled everything very sensitively. All involved with the funeral were dignified and compassionate.
9 October 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5* review. We are pleased to hear that Shannen went the extra mile to support you, handling the arrangements with such sensitivity and care. It is reassuring to know that everyone involved in the funeral carried out their role with dignity and compassion. Kind regards Robert Lodge
Everything was organised and executed…
Everything was organised and executed without a hitch and in a caring and professional manner
8 October 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5* review. We are pleased to hear that everything was handled smoothly and that you received caring and professional support throughout. Kind regards, Robert Lodge
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