Tracy Teague was patient and competent and able to cheerfully resolve a number of issues relating to my sister's cremation. I am very grateful to her because on the day everything went just as... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Deb at Barnes Shepherd's Bush guided me through every step, let me tailor the service to my mother's wishes, put up with me dropping in every few days and giving gentle reminders of things to do. The... See more
Company replied
Shannen from the Esher branch was absolutely amazing throughout. Her kind and caring attention to detail made the whole experience so much more calming. At the chapel of rest, she led me through... See more
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💯 professional experience and also so very attentive to all our needs. Attention to details was at a very high standard and every person we dealt with are exceptional to the core Thank you so m... See more
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Company details
Written by the company
Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.
Contact info
Ludlow House Ludlow Road, TW13 7JF, Feltham, United Kingdom
- 020 8818 7710
- info@lodgebrothers.co.uk
- lodgebros.co.uk
5.0
Excellent
6K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Very professional and patient with us
Very professional and patient with us. Nothing was too much trouble and the Celebrant they provided was excellent.
26 May 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind feedback. We are glad to hear that our team was able to provide such comprehensive support during your difficult time. It is important to us that you felt well taken care of. Kind regards Robert Lodge
They were compassionate but business…
They were compassionate but business like and ensured that every aspect was covered.This made the whole experience much easier than anticipated.
26 June 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind feedback. It means a great deal to hear that our support helped ease the burden during a difficult time. It is our goal to provide the highest level of care. Kind regards Robert Lodge
customer service was warm and genuine
customer service was warm and genuine, funeral director on the day was helpful. sensitive, gentle
25 June 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for taking the time to share your experience. We are grateful to know that our team was able to provide reassurance and compassionate support throughout and on the day. Kind regards Robert Lodge
The staff at Lodge Brothers were all…
The staff at Lodge Brothers were all professional in their arrangements for my beloved late wife. I was guided and supported by them through the entire process. Thank you.
26 June 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your heartfelt feedback. We are honoured to have been able to support you during such a difficult time. Knowing that our team provided reassurance and guidance every step of the way means a great deal to us. Kind regards Robert Lodge
Everything went smoothly from start to…
Everything went smoothly from start to finish. Nothing was too much trouble,very understanding,knowledgeable and very helpful.
Thank you.
26 June 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your thoughtful feedback. We are pleased to hear that every stage was handled with care and that you felt well supported throughout. Your kind words will be shared with the team. Kind regards Robert Lodge
From Jo’s first phone call I knew we…
From Jo’s first phone call I knew we were in safe hands, she was so kind and supportive helping us make the right decision at the appropriate times, never feeling rushed. Her attention to detail was so reassuring. Thank you to Chris for his kind phone call and being so supportive at the funeral, his help was much appreciated with Finley in his wheelchair.
A big thank you also to the members of the team we did not meet, but contributed to such an excellent service from the day they took Dad into their care.
18 June 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for sharing such a heartfelt message. We are pleased to hear that you felt supported by Jo throughout the process. Providing empathy, sympathy and professionalism is at the heart of what we do, and it is reassuring to know that the whole team were able to meet your needs during such a sensitive time. Your kind words will mean a great deal to the everyone. Kind regards Robert Lodge
Wisdom & Support
When you are confronted with many different feelings it's good to have the knowledge and wisdom to support you at close hand.
17 June 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5-star review and kind words. We are so pleased to hear you found our guidance supportive and valuable. We truly appreciate your feedback. Kind regards Robert Lodge
I cannot fault Lodge Brothers!!
I cannot fault Lodge Brothers!!! They were highly professional, kind and sensitive!
Susan advised and guided me through this painful process.
10/10 to ALL the wonderful team at LODGE BROTHERS WOKING
23 June 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your wonderful feedback. We are grateful for your kind words and delighted to hear that Susan provided such thoughtful guidance and support, helping you through such a difficult and emotional time. It means a great deal to know that you felt so well cared for by the whole team. Kind regards Robert Lodge
Thoroughly recommended
Very helpful and polite staff.
I was dealing with the memorial section of Lodge Brothers in Ashford.
Prompt service.
Great to have been sent photos once work was completed.
5 May 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind feedback. We are delighted that you found the memorial team so helpful and courteous, and that the process was completed promptly. It is especially pleasing to know that receiving photographs of the completed work gave you reassurance. Kind regards Robert Lodge
In the safest of hands
Fantastic team - professional and compassionate. Jo was an absolute delight to work with - she ensured everything was done when it needed to be without us ever feeling pressured or rushed and Chris and his team on the day ensured it felt dignified and we were cared for as a family. It's the second time we've used Lodge Bros, Weybridge and they have been so consistent in their commitment to make such an important occasion go perfectly.
22 June 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for taking the time to leave such a thoughtful review. We are delighted to hear that you found our team to be both professional and compassionate throughout. It is particularly pleasing to know that Jo provided attentive support, ensuring everything was arranged at the right time without you ever feeling pressured and that Chris and his team delivered a dignified service while caring for your family with sensitivity on the day. Your continued trust in Lodge Brothers means a great deal to us and we are especially grateful that you chose us to support you once again. We will ensure that your kind comments are shared with Jo, Chris and the wider team. Thank you for your confidence in our service. Kind regards Robert Lodge
Tracey was both efficient and…
Tracey was both efficient and sympathetic. Just what's needed.
1 July 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind review. We are pleased to hear that Tracey provided the efficient and compassionate support you needed during such an important time. We will be sure to share your lovely feedback with her. Kind regards Robert Lodge
A very smooth & considerate service
A very smooth, helpful & considerate service. Jo at West Byfleet answered our questions and guided us throughout, making the whole process much easier.
1 July 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for taking the time to leave such a thoughtful review. We are pleased to hear that you found our service smooth, considerate and supportive throughou. We will ensure your kind comments are shared with Jo. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Terrific service and support
Very well organised and terrific service. Every single member of staff was very pleasant and helpful, especially Robin. All went very well.
22 June 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that everything was so well organised and that you received terrific service from our team. It is especially lovely to know that Robin made such a positive impression. We will be sure to pass on your kind words. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Everyone was so helpful I hope they are…
Everyone was so helpful I hope they are all still there when it’s my turn
Charles
24 June 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your kind words. We are delighted to hear that our team made such a positive impression and provided the support you needed. We will be sure to share your lovely feedback with the team. Kind regards Robert Lodge
Fantastic help at such a hard time
Overall experience was amazing helped us at our hardest time, was kind and compassionate Nikki was our main contact and she was fantastic really helped us get through this hard time. Sharon who was leading the funeral itself was really helpful and kind on the day
23 June 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for taking the time to leave such a lovely review. We are so pleased to hear that Nikki was able to support you with such kindness and compassion during such a difficult time and that Sharon provided caring and reassuring guidance on the day of the funeral. Your kind words mean a great deal and we will be sure to pass your feedback on to both Nikki and Sharon. Thank you for trusting us to support you. Kind regards Robert Lodge
Shannen from the Esher branch was amazing …
Shannen from the Esher branch was absolutely amazing throughout.
Her kind and caring attention to detail made the whole experience so much more calming.
At the chapel of rest, she led me through the process and softened the visit with extra touches which has left me with soft memories I will cherish.
Thank you Shannen ❤️
23 June 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your heartfelt review. We are delighted to hear that Shannen was able to provide such kind, compassionate support during this difficult time. Knowing that her care, attention to detail, and thoughtful touches helped bring you comfort means a great deal to us. We will be sure to share your lovely words with Shannen, who I am sure will be deeply touched. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Feedback
There was excellent early guidance from the office funeral arranger for help with planning the service.
All aspects of the arrangements on the day were carried out smoothly and thoughtfully by the staff, and it was comforting to feel that there was no need to worry about anything.
24 June 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for taking the time to share your feedback. We are very pleased to hear that you received excellent early guidance from our funeral arranger and that the planning of the service was handled with care and clarity. It is also reassuring to know that the arrangements on the day were carried out smoothly and thoughtfully by our staff, helping to provide you with peace of mind and allowing you to feel fully supported throughout. We will ensure your kind comments are shared with the team involved. Thank you for placing your trust in Waldings. Kind regards Robert Lodge
Considerate and efficient
Deb at Barnes Shepherd's Bush guided me through every step, let me tailor the service to my mother's wishes, put up with me dropping in every few days and giving gentle reminders of things to do.
The celebrant, Alastair McDonald was so thorough too, really felt he cared about us.
24 June 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5-Star review. We are so pleased to hear that Deb was able to guide you through each step with care and support, helping you create a service that reflected your mother's wishes. It is also wonderful to know that Alastair provided such thoughtful and compassionate support throughout. We will be sure to pass on your lovely feedback. Kind regards Robert Lodge
Maria Ceo (Parisi)
Laura Payne, reaching out in that first phone call and just letting me know that she was there, supporting me in my grief was so reassuring and letting me know she would be assisting me in my mothers funeral arrangements. Peace of mind doing a prepaid funeral plan. Just the add ons Limousine, order of service which we both worked together to deliver. She was also able to recommend a singer for the funeral service. My mother was looked after exceptionally to the highest standard. Finer details facing the cross, lighting, veil. It felt like a chapel of rest. Also Steve who looked after everything on the day & to all the other members of staff looking after my mother. Thank you very much, she had a great send off. Maria Hutton
18 June 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your 5-Star review. We are truly honoured that you entrusted us with your Mother's funeral arrangements. It means a great deal to hear that Laura was able to provide reassurance and support from your very first conversation and that working together on the personal details helped bring you peace of mind. We are also pleased that her recommendations and guidance contributed to creating a meaningful service. Your kind words about the care your mother received, including the attention to the finer details, are deeply appreciated. We will be sure to pass on your thanks to Laura, Steve and the rest of the team who were privileged to care for your mother. Thank you once again for your trust and for taking the time to share your experience. Kind regards Robert Lodge
Wonderful Service throughout
Lodge Brothers Bedfont and Hayes provided a seamless service. They assisted throughout the whole period and always showed the most respect.
The service was also faultless.
Thank you
19 June 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your kind words and 5-star review. We are delighted to hear that our team provided a seamless service and supported you throughout with the respect, care and professionalism you deserved. Your comments mean a great deal to us and we will be sure to pass your thanks on to the team. Thank you for placing your trust in us. Kind regards Robert Lodge
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