Lodge Brothers (Funerals) Ltd Reviews 

5,659
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 731 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally compassionate, patient, and professional, ensuring that every grieving family feels completely supported, respected, and guided through every single step of the funeral arrangements. People consistently highlight the exemplary level of care and attention to detail provided by the entire team from the very first meeting. Some reviewers were happy with the wonderful celebrants and the beautiful, personalized touches that made each farewell ceremony deeply meaningful and comforting. Consumers also appreciated the clear communication, prompt responses to phone calls and emails, and seamless organization throughout the entire planning process.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their compassionate, professional, and... See more

Service

Reviewers mention positive feedback about service, expressing deep appreciation for the compassionate,... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are compassionate,... See more

User experience

Consumers find user experience to be exceptionally positive, describing it as a brilliant and seamless... See more

Quality

Customers consistently note positive experiences with quality, highlighting outstanding attention to detail,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lodge Brothers in Ashford (Middx) made everything easy to organise, and stayed in touch every step of the way. As someone who has never arranged a funeral before, they went through each decisi... See more

Company replied

Rated 5 out of 5 stars

The team at Lodge Brothers Chertsey were excellent. Sally helped me with all the arrangements for my dad’s funeral and she was caring and kind throughout. All my questions were promptly answered and n... See more

Company replied

Rated 5 out of 5 stars

Jo and Laura were both compassionate, understanding, patient and caring. Nothing was too much trouble. We felt totally safe in their hands and the end result was just as we hoped. Hazel was very prof... See more

Company replied

Rated 5 out of 5 stars

Their support and care for us as a family was very reassuring. No question was left unanswered. We had their 100% undivided attention over everything. Cyd was marvellous and our Controller, Steve, mad... See more

Company replied


Company details

  1. Funeral Director
  2. also in
  3. Casket Service
  4. Cremation Service
  5. Funeral Home
  6. Legal Services

Written by the company

Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.


Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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Replied to 100% of negative reviews

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5.0

All reviews

(5,659)

700 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jacqueline and Emma at Lodge Brothers…

Jacqueline and Emma at Lodge Brothers Ealing were so compassionate and easy to deal with and helped me every step of the way. They focussed on every small detail to personalise the experience.

28 September 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review and kind words. We are pleased to hear that Jacqueline and Emma in Ealing supported you with such compassion and care, taking the time to guide you through each step and ensure the personal details were just right. We will be sure to pass on your thanks to them both. Kind regards Robert Lodge

Rated 5 out of 5 stars

Caring & supportive

Tracy and all the team, Thank you so much for all your help, support and hard work. The service for Brett was absolutely beautiful. Your kindness, patience, support and professionalism throughout helped us all to get through a very difficult day.Special thanks to Tracy & Steve for their care & kindness.

30 September 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are so pleased to hear that Tracy, Steve and the wider team supported you and your family with such kindness, patience and care and that Brett’s service was a beautiful tribute to him. Kind regards Robert Lodge

Rated 5 out of 5 stars

A dignified experience

I was treated with dignity, kindness and compassion right from the start of the procedure. The gentlemen that collected my sister's body from her home really were gentle men and eased the horrible experience of an unexpected death.
I chose Lodge Brothers to direct the funeral as I have found them to be excellent in the past when they have dealt with my late parents and husband. The funeral arranger was most helpful and treated me with understanding and patience. The funeral was carried out without any problems and everything that had been arranged went very well. The care is exemplary and I highly recommend this firm.

24 September 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* heartfelt review and for placing your trust in Lodge Brothers once again. We understand how distressing an unexpected loss can be and we are pleased to hear that our team showed such gentleness, dignity and compassion when caring for your sister and supporting you through the arrangements. It is reassuring to know that you felt understood and that everything went smoothly on the day. Kind regards Robert Lodge

Rated 5 out of 5 stars

Friendly professional staff

Friendly professional staff. Very personal, caring approach.

1 October 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are pleased to hear that you found our team professional and approachable, with a caring and personal touch throughout. Kind regards Robert Lodge

Rated 5 out of 5 stars

I cannot thank the whole team at Lodge…

I cannot thank the whole team at Lodge Brothers Funeral Care enough for the care, kindness and support they have shown us during such a difficult time. Their service has been absolutely fantastic, going above and beyond to make everything as smooth and stress-free as possible. Everyone we dealt with was compassionate, professional and understanding. I would highly recommend Lodge Brothers to anyone looking for a caring and supportive funeral service.

2 October 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your heartfelt 5* review and recommendation. We are so pleased to hear that our team provided such compassionate and professional support, helping to make a difficult time a little easier for you and your family. Your kind words mean a great deal to the team and we are grateful you placed your trust in Lodge Brothers. Kind regards Robert Lodge

Rated 5 out of 5 stars

My mothers burial

From my first contact I found Suzette's sympathetic and very helpful approach made the whole sad experience very smooth, queries were answered promptly and appropriate advice given when requested.
James helped the actual day go very smoothly with his approach and attitude.

1 October 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review and kind words. We are pleased to hear that Suzette provided such helpful and sympathetic support throughout the arrangements and that James ensured everything ran smoothly on the day. We will be sure to pass on your thanks to them both. Kind regards Robert Lodge

Rated 5 out of 5 stars

Woking and Sam Beare look after you well

Jill Wakefield was with you for 4 weeks in August for end of life care. All staff, at all levels, were helpful, sympathetic , professional in their care services and kept us fully in the picture. Despite being largely in pain and discomfort for most of the time , Jill was very ‘comfortable” where she was located, and with the assistance and personal care she was given, in difficult circumstances. The many funeral donations denoted to the Hospice on Jill’s behalf will bear witness to your excellent service and facilities.

29 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your kind words and for taking the time to share your experience. We appreciate you sharing your heartfelt thoughts during such a difficult time. Your feedback is greatly appreciated and we are grateful for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Rated 5 out of 5 stars

All staff made a difficult time much…

All staff made a difficult time much easier and we really felt cared for and looked after through the whole process.

2 October 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review and kind words. We are pleased to hear that our team helped make such a difficult time a little easier, ensuring you and your family felt cared for and supported throughout the arrangements. Your feedback is greatly appreciated. Kind regards Robert Lodge

Rated 5 out of 5 stars

Caroline was caring and supportive…

Caroline was caring and supportive throughout the whole process and answered any questions we had.

We use lodge brothers previously and found their service excellent both times.

24 September 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your review and for choosing Lodge Brothers again, it means a great deal to know that you have been happy with our service on both occasions. We are pleased to hear that Caroline provided such caring and supportive guidance throughout. Kind regards Robert Lodge

Rated 5 out of 5 stars

All the care and respect in the world

Their support and care for us as a family was very reassuring. No question was left unanswered. We had their 100% undivided attention over everything. Cyd was marvellous and our Controller, Steve, made sure everything was as we wished on the day. I couldn’t have wanted a better service. Very much appreciated.

9 October 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are so pleased to hear that Cyd and Steve provided such attentive and reassuring support, ensuring all your questions were answered and everything went as you wished on the day. We will be sure to pass on your thanks to them both and we are grateful you chose Lodge Brothers to support you and your family. Kind regards Robert Lodge

Rated 5 out of 5 stars

Grateful thanks to Lodge Brothers Everything was professionally carried…

Everything was professionally carried out and the staff were very supportive and understanding . Their helpful advice was second to none which made the whole organising run smoothly. We were entirely satisfied and grateful to Lodge Brothers and Susi in particular.

2 October 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review and kind words. We are pleased to hear that the team provided such supportive and understanding care and that their advice helped make the arrangements straightforward. We will be sure to pass your thanks on to Susi. Kind regards Robert Lodge

Rated 5 out of 5 stars

Highly recommend Lodge Brothers in Ashford (Middx)

Lodge Brothers in Ashford (Middx) made everything easy to organise, and stayed in touch every step of the way.

As someone who has never arranged a funeral before, they went through each decision with us, and then handled everything. At no point did we feel rushed, and they never tried to "upsell" anything.

On the day of our Dad's funeral, the staff were perfect. They made sure everything was as we had arranged, and were available, yet unnoticeable. They were very kind and understanding.

Huge thanks to Alison (in branch), Daniel (conductor) and Chris Howell (celebrant). They really ensured that, on such a difficult day, we were able to just grieve and not worry about the details.

28 September 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for taking the time to share such thoughtful feedback. We are pleased to hear that Alison, Daniel and Chris Howell provided such caring and professional support, guiding you through each step and allowing you to focus on saying goodbye to your dad without having to worry about the details. It is also good to know that you never felt rushed and that everything was handled as you had arranged. Kind regards Robert Lodge

Rated 5 out of 5 stars

Excellent customer service offered

Every Lodge Brother employee that I had contact with throughout the entire process was professional, empathetic, supportive and informative. This resulted in the funeral running very smoothly and me feeling very supported throughout the process. I would highly recommend the Feltham branch.

29 September 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review and recommendation. We are pleased to hear that the Feltham team provided professional, empathetic and informative support throughout and that everything ran smoothly on the day. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Rated 5 out of 5 stars

Couldn't fault lodge brothers they were…

Couldn't fault lodge brothers they were amazing caring kind and nothing was too much trouble ..was even given a plume from the horses we had at end of day ..many thanks to you all .Nothing was too much for sushi at the lodge bro office everything was dealt with swiftly and respectfully

30 September 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for taking the time to share your experience. We are so pleased to hear that Susi and the team provided such caring and respectful support and that everything was handled promptly and with care. It is lovely to hear that the plume from the horses was a special keepsake for you too. Kind regards Robert Lodge

Rated 5 out of 5 stars

Very helpful and considerate.

Very helpful and considerate.

7 October 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your review and kind words. We are pleased to hear that you found our team so helpful and considerate. Your feedback is greatly appreciated. Kind regards Robert Lodge

Rated 5 out of 5 stars

I can't recommend the Lodge Brothers…

I can't recommend the Lodge Brothers team enough for their help and wonderful support they gave me after the death of my husband.
Caroline was compassionate, caring and extremely helpful when arranging the funeral, contributing suggestions and understanding our wishes and dealing with some last minute changes with her truly compassionate nature and seeing them through for us making the whole experience seamless.
The team who attended the funeral were absolutely amazing even wearing ties the same colour blue we had requested that those attending wore.
I Can't recommend Lodge Brothers enough, they are certainly the most compassionate, caring and totally professional team you could ever wish to meet at such a sad time, thank you just isnt enough.

30 September 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are so pleased to hear that Caroline supported you with such genuine care and compassion, taking the time to understand your wishes and ensuring everything was handled smoothly, even with the last-minute changes. It is lovely to hear that the team went the extra mile with the blue ties and helped make the day feel so personal. We are grateful to have been able to support you and your family during such a difficult time and we will be sure to pass your thanks on to Caroline and the whole team. Kind regards Robert Lodge

Rated 5 out of 5 stars

The team at Lodge Brothers Chertsey…

The team at Lodge Brothers Chertsey were excellent. Sally helped me with all the arrangements for my dad’s funeral and she was caring and kind throughout. All my questions were promptly answered and nothing was too much trouble. Dad’s funeral was beautiful, Blake was our wonderful celebrant. Friends and family commented on what a lovely service it was. The whole team at Lodge Brothers were so professional and I truly believe that my dad would have been touched at how his life was honoured and celebrated. Thank you Sally and all the team for helping make such a sad day into a comforting memorable one.

16 April 2026
Unprompted review
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are pleased to hear that Sally and the Chertsey team provided such caring and professional support and that Blake helped create a meaningful service for your dad. It is wonderful to know that the funeral was a fitting celebration of his life and brought some comfort to you and your family. We will be sure to pass on your thanks to Sally, Blake and the wider team. Kind regards Robert Lodge

Rated 5 out of 5 stars

A beautiful and moving funeral

After providing a perfect funeral for our beloved mother in 2023, it was an easy decision to choose Lodge Brothers again when our wonderful father passed away unexpectedly. Julie (in the Twickenham branch) handled everything with great compassion, kindness and competence, from recommending the outstanding celebrant Chris Howell to successfully arguing proof of residency with Richmond Council. We could not have asked for a better service, and I would recommend Lodge Brothers without a moment's hesitation.

23 September 2026
Unprompted review
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review and for choosing Lodge Brothers again. We are pleased to hear that Julie provided such compassionate and professional support when arranging your father’s funeral and that she was able to help with everything from recommending Chris Howell to resolving the residency arrangements. We will be sure to pass your kind words on to Julie and the Twickenham team and we greatly appreciate your recommendation. Kind regards Robert Lodge

Rated 5 out of 5 stars

Compassionate Care at a Difficult Time

Chris and the team at Lodge Brothers were brilliant. So thoughtful, caring, kind and compassionate throughout the organisation of my mum’s funeral. They made such a difficult time a little easier and we cannot thank them enough. A truly positive experience and highly recommended.

11 September 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your kind review and recommendation. We are so pleased to hear that Chris and the team looked after you and your family with such care and compassion when arranging your mum’s funeral. It means a great deal to know that their support helped make such a difficult time a little easier. Kind regards Robert Lodge

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