Bought an Engwe L20 3.0 boost via the bike to work scheme, the signup and voucher redeem process was simple and fast, communication from the team especially Jon was excellent and he kept me informed o... See more
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Review summary
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Bought a Kukirin G3 by Dave in Loco Scooters in Cork and the whole experience was smooth from start to finish. He was friendly, honest, and answered all my questions properly without rushing anything.... See more
Company replied
They were very helpful, extremely understanding of my needs due to circumstances and very informative. Jon Barton was the main guy from loco scooters who managed my purchase/delivery process and... See more
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First class custmer service. 2 emails answered immediately. Loco rang me up twice to keep me informed. Shipping agent even rang to agree delivery day. I cannot recommend them enough.
Company replied
Company details
- #1 of 4 best companies in Bicycle Store
- #1 of 3 best companies in Bicycle Repair Shop
Written by the company
LOCO Scooters are an electric scooter and e-bike specialist retailer, manufacturer and repair centre based in Dublin 15 and founded in June 2020. We also stock a huge selection of spare parts for many brands of electric scooter and e-bike.
Contact info
13G Blanchardstown Corporate Park 1, D15YCX5, Ballycoolin, Ireland
- 015242062
- info@locoscooters.ie
- locoscooters.ie
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from LOCO Scooters
Hi Agnieszka,
Thanks for the 5-star review.
Great to hear you were happy with the service.
Thanks again for choosing LOCO Scooters.
The loco scooter is great
The loco scooter is great, my grandson loves it. The only downfall is loco use DPD for UK deliveries, a year ago when we bought a scootor for our other grandson DPD 'lost' our scootor, they sent a picture of the wrong house they said they tried to deliver to, then they said the product was damaged, then they said they didn't know where it was, it took a battle and loads of phone calls to get this sorted which resorted in a refund, well dpd tried the same thing again this time. They took a pic from across the road of our door but did not deliver, they claimed itxwas an attempted delivery.. we were in, I have a ring doorbell and no attempt to deliver was made. So we got onto loco to let them know what had happened, they were great, then i sent emails texts and made phone calls to DPD UK telling them of previous experience and what was happening again. We finally received our scootor the next day. Loco please find another delivery service, DPD are not reliable or trustworthy.
29 June 2026
Reply from LOCO Scooters
Hi Julie, thanks so much for the review, and sorry about the hardship with DPD. We do free shipping to the UK which costs us about €20 with DPD. The next cheapest options are FedEx and UPS at approximately €135. Their service would quite likely be better, but we wouldn't be in a position to pay that, and would have to pass it on to the customer who also wouldn't want to pay it. A catch 22.
Reply from LOCO Scooters
Hi Chris,
Thanks for the great review. We’re really happy to hear you love it.
Thanks again from all of us at LOCO.
Reply from LOCO Scooters
Hi Glen,
Thanks for the review. Great to hear the after-sales service was helpful again.
We’re here any time you need us.
They were extremely helpful
They were very helpful, extremely understanding of my needs due to circumstances and very informative.
Jon Barton was the main guy from loco scooters who managed my purchase/delivery process and was able to get me sorted.
Waited about 3 to 4 weeks give or take but it was well worth the wait as the bike only took about 20 minutes to set up and so far enjoying my electric bike.
7 July 2026
Unprompted review
Reply from LOCO Scooters
Hi Alex,
Thanks for the kind review. We’re glad Jon could help get everything sorted, and it’s great to hear the bike was worth the wait.
Enjoy the new bike, and give us a shout if you need anything down the line.
Great shop and really helpful staff
Great shop and really helpful staff, especially Jon who was extremely knowledgable about the products and not only helped me with my choice of scooter but also offered to build it in the shop to make it easier to get home.
20 June 2026
Unprompted review
Reply from LOCO Scooters
Hi Greta,
Thanks for the lovely review. We’re glad Jon could help you choose the right scooter and make things easier in the shop before you took it home.
We really appreciate the feedback.
Excellent level of service from LOCO…
Excellent level of service from LOCO when I needed a tire change after a puncture. They made the whole process quick and hassle-free.
25 June 2026
Reply from LOCO Scooters
Hi Dmytro,
Thanks for taking the time to leave a review. We're happy to hear our team made the tyre replacement quick and hassle-free.
If there's ever anything else we can help with, just let us know.
What you ask for is what you get no…
What you ask for is what you get no trying to get you to get extra done for no reason.The service is professional and the staff are the same .
25 June 2026
Reply from LOCO Scooters
Hi Peter,
Thanks for taking the time to leave a review.
Glad to hear you found the service straightforward and easy to deal with. That’s exactly the experience we aim to provide.
I had a great experience purchasing my…
I had a great experience purchasing my C11 Fiido Pro bike from Loco Scooters. The team kept me updated throughout the process and delivered everything within the promised timeline.
They were very helpful in answering all my questions about the bike's technical specifications, making it easy to choose the right model.
A special thanks to Jon, who was friendly, knowledgeable, and supportive throughout the entire purchase process. His excellent customer service made the experience smooth and enjoyable.
I'm very happy with my new bike and would happily recommend Loco Scooters to anyone looking for great products and excellent customer service.
25 June 2026
Reply from LOCO Scooters
Hi Vaishali,
Thanks so much for the lovely review.
Really happy to hear the whole process went smoothly and that you were kept updated throughout. The Fiido C11 Pro is a great looking bike, so it’s brilliant to hear you’re happy with the choice.
We're always happy to help with any technical questions if needed.
Thanks again for choosing LOCO Scooters, and enjoy the new bike.
Excellent service
Excellent service, very helpful and attentive, I highly recommend LOCO scooters.
7 July 2026
Unprompted review
Reply from LOCO Scooters
Hi Felipe,
Thanks for taking the time to leave a review.
Great to hear you found the service helpful and attentive. We really appreciate the recommendation.
Thanks again for choosing LOCO Scooters.
Reply from LOCO Scooters
Hi Hrvoje,
Thanks for taking the time to leave a review.
Unfortunately, the Fiido D11 was in very high demand at the time and had sold out across Europe, with the supplier advising a lead time of up to 7 weeks.
We’re glad the team were able to make you aware of this delay early on, and we appreciate you choosing to wait for the bike.
Thankfully, we were able to get it to you within the expected time-frame. We do appreciate that this was still a long wait, and thank you for your patience and understanding throughout.
We hope you’re enjoying the bike.
The scooter is really LOCO!That's all!!
The scooter kukirin G4 is really LOCO!that's all!
Good
Good
Good!!!❤️
26 June 2026
Reply from LOCO Scooters
Hi Moris,
Thanks for the brilliant review.
The G4 is definitely a bit LOCO, so we’re delighted to hear you’re enjoying it.
Thanks again for choosing LOCO Scooters.
Reply from LOCO Scooters
Hi Mukadder,
Thanks for the review.
Glad to hear your order arrived and you can enjoy the nice weather.
Thanks again for choosing LOCO Scooters.
Easy to order fast delivery
Easy to order fast delivery. Had an issue with DPD but spoke with loco and they were quick to respond and follow up until delivery.
26 June 2026
Reply from LOCO Scooters
Hi Stacey,
Thanks for the review.
Glad ordering was easy and delivery was quick overall. Apologies for the courier issue, but we’re glad the team were able to follow up and help get it sorted for you.
Thanks again for choosing LOCO Scooters.
Ordered on a Tuesday morning…
Ordered on a Tuesday morning 7.30arrived next day by 6pm 1st class
23 June 2026
Reply from LOCO Scooters
Hi Ciaran,
Thanks for the review.
Great to hear your order arrived so quickly.
Enjoy the scooter.
Absolutely fantastic
Absolutely fantastic! I spoke to Diego for days asking questions about my son’s first EScooter and the service was outstanding! I wouldn’t hesitate to recommend Loco to anyone. Thanks so much
22 June 2026
Reply from LOCO Scooters
Hi Louise,
Thanks for the review.
Glad Diego was able to help with all the questions and get you sorted with your his first e-scooter. We really appreciate the recommendation.
Thanks again for choosing LOCO Scooters.
Great experience I was with Diego he’s…
Great experience I was with Diego he’s amazing guy I quickly made friends with him and everything was perfect with the scotter and everything
25 June 2026
Reply from LOCO Scooters
Hi Solomon,
Thanks for taking the time to leave a review.
Great to hear Diego looked after you and everything went smoothly with the scooter.
We really appreciate you choosing LOCO Scooters.
Reply from LOCO Scooters
Hi Paul,
Thanks for the review.
We appreciate the support.
it come scratched and broken and was…
it come scratched and broken and was too long to send it back
22 June 2026
Reply from LOCO Scooters
Hi Ayaan,
We’re sorry to hear there was an issue with your order.
Our customer care team has tried to reach out so we can look into this properly, but we have not heard back from you yet. If the item was damaged in transit, we’ll be happy to review this and help arrange the right support where possible.
Please reply to our customer care team’s message with photos of the damage and the packaging, and we’ll be happy to assist further.
Very quick and reliable.
25 June 2026
Reply from LOCO Scooters
Hi Loren-Dominique,
Thanks for 5-star review. Glad to hear everything went well.
We really appreciate you choosing LOCO Scooters.
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