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LOCO Scooters Reviews 

3,301
•
TrustScore 4.5 out of 5

4.7

Bicycle Store
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Review summary

Created with AI, based on recent reviews

Looking at 678 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for providing exceptional guidance, maintaining friendly attitudes, and keeping buyers thoroughly informed throughout the entire purchasing process. Many individuals are deeply impressed with the outstanding quality of the electric bikes and scooters, noting that items generally arrive promptly and perform wonderfully on the road. However, some customers also noted occasional frustrations with shipping delays, package tracking issues, and occasionally receiving incorrect items or replacement parts. A few other people similarly felt that customer support response times, repair services, or routine maintenance procedures could be unusually time-consuming when resolving technical problems.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive quickly, are well-packed,... See more

Staff

Customers consistently report positive experiences with staff, highlighting helpful, friendly, and... See more

Service

Reviewers mention positive feedback about service, highlighting quick repairs, fast deliveries, and helpful... See more

Delivery service

People report positive experiences with delivery service, highlighting exceptionally fast shipping times and... See more

Customer service

Clients share positive opinions on customer service, highlighting top-tier, friendly, and transparent support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought an Engwe L20 3.0 boost via the bike to work scheme, the signup and voucher redeem process was simple and fast, communication from the team especially Jon was excellent and he kept me informed o... See more

Company replied

Rated 5 out of 5 stars

Bought a Kukirin G3 by Dave in Loco Scooters in Cork and the whole experience was smooth from start to finish. He was friendly, honest, and answered all my questions properly without rushing anything.... See more

Company replied

Rated 5 out of 5 stars

They were very helpful, extremely understanding of my needs due to circumstances and very informative. Jon Barton was the main guy from loco scooters who managed my purchase/delivery process and... See more

Company replied

Rated 5 out of 5 stars

First class custmer service. 2 emails answered immediately. Loco rang me up twice to keep me informed. Shipping agent even rang to agree delivery day. I cannot recommend them enough.

Company replied

Company details

  1. #1 of 4 best companies in Bicycle Store
  2. #1 of 3 best companies in Bicycle Repair Shop

Written by the company

LOCO Scooters are an electric scooter and e-bike specialist retailer, manufacturer and repair centre based in Dublin 15 and founded in June 2020. We also stock a huge selection of spare parts for many brands of electric scooter and e-bike.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(3,301)

665 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

Great service
Fast delivery
Easy to track delivery

16 July 2026
LOCO Scooters logo

Reply from LOCO Scooters

Hi Cheryll,

Thanks for the review.

Glad to hear everything went smoothly with delivery.

Rated 5 out of 5 stars

Excellent Customer Service

Purchased new Engwe 3.0 pro boost with the assistance of Jon and all he was short of doing for me was cycling it. Absolute brilliant sales man, always a quick reply to whatever query i had and after receiving the bike and using it, I am delighted with it.

Top man Jon, thanks for all your help.

29 July 2026
Unprompted review
LOCO Scooters logo

Reply from LOCO Scooters

Hi Glenn,

Thanks very much for the great review.

Great to hear the team were able to help you choose the Engwe 3.0 Boost and answer everything along the way.

We’re glad the bike is living up to expectations.

Thanks again from all of us at LOCO.

Rated 5 out of 5 stars

Had a great time buying a bike from Loco

Quick turnaround time, kind staff, gave me all details timely, delivered to the door!

17 July 2026
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Reply from LOCO Scooters

Hi Artem,

Thanks for the review.

Good to hear the bike order moved quickly, and delivery was smooth.

Thanks again for choosing LOCO.

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. Staff were straight up about everything even at the risk of losing a sale they tell you all the pros and cons… best thing about buying from the shop is the come back you have if anything goes wrong… I got the loco care package which I’d strongly advise anyone who’s buying anything electrical with wheels to get… it’s major peace of mind… anyway , I bought a g2 master from the shop in blanch and my brother went the following week and bought the g2 ultra from the shop in portobello… way better than buying online, as if there are any issues, you can go back to them and they’ll look after you

16 July 2026
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Reply from LOCO Scooters

Hi David,

Thanks very much for the brilliant review.

Great to hear the team gave you honest advice and helped you choose the right scooter.

You’re spot on about the benefit of buying from a shop with proper aftercare behind it. Glad you went with the LOCO Care package, as it can make a big difference for peace of mind down the line.

Thanks again from all of us at LOCO, and we really appreciate the recommendation.

Rated 5 out of 5 stars

Amazing fast delivery for free good…

Amazing fast delivery for free good customer support and the scooter came in good quality fully working and is faster then all my friends g4 s

13 July 2026
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Reply from LOCO Scooters

Hi Niles,

Thanks for the great review.

Glad to hear delivery was fast, and the scooter arrived in perfect working order.
Sounds like it’s already doing the job nicely.

Thanks again for choosing LOCO.

Rated 5 out of 5 stars

Customer service is so good

Customer service is so good. Thanks so much

16 July 2026
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Reply from LOCO Scooters

Hi M K,

Thanks very much for the kind review.

Great to hear you were happy with the customer service.

Thanks again from all of us at LOCO.

Rated 5 out of 5 stars

Fantastic Customer Service + Test Ride

Test ride was painless, simple and helpful with regards to checking out how good a scooter is. Jon in the store was very helpful, providing details and recommendations across all the scooters I asked about. I went with the Loco City and after a day's ride it was perfect for me.

25 July 2026
Unprompted review
LOCO Scooters logo

Reply from LOCO Scooters

Hi Derpofus,

Thanks for the great review.

Happy to hear the test ride was simple and helpful, and that the Jon was able to talk you through the different options.
Glad it’s working well for you.

Thanks again for choosing LOCO.

Rated 5 out of 5 stars

loco scooters were really helpful and…

loco scooters were really helpful and assisted me all the way through the sale of the Dualtron electric scooter, I was helped all the way through by Diego at loco scooters he was really helpful and answered all my questions that helped me a lot these guys a great and will help you find the scooter you like

15 July 2026
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Reply from LOCO Scooters

Hi Robbie,

Thanks very much for the brilliant review.

Great to hear Diego helped you through the purchase and answered all your questions along the way.

We always try to help customers find the scooter that suits them best, so it’s great to know that came across.

Thanks again from the whole LOCO team.

Rated 5 out of 5 stars

Great support

Dave gave a me great description of all the Scooter availables and help me to choose the correct one.

24 July 2026
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Reply from LOCO Scooters

Hi Asdrubal,

Thanks for the great review.

Glad to hear Dave talked you through the options clearly and helped you make the right call.

Thanks again for choosing LOCO.

Rated 5 out of 5 stars

Excellent service

Excellent service. Reliable and great quality.

10 July 2026
LOCO Scooters logo

Reply from LOCO Scooters

Hi Sheena,

Thanks very much for the review.

Great to hear you were happy with everything.

Thanks again from all of us at LOCO.

Rated 5 out of 5 stars

Fast

Fast, efficient service and product was just right for the job.

13 July 2026
LOCO Scooters logo

Reply from LOCO Scooters

Hi Lee,

Thanks for the review.

Great to hear the service was fast, and you're happy with the order.

Thanks again for choosing LOCO.

Rated 5 out of 5 stars

Fast delivery

8 July 2026
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Reply from LOCO Scooters

Hi Max,

Thanks for the review.

Glad to hear delivery was fast.

Thanks again from all of us at LOCO.

Rated 5 out of 5 stars

Great service

29 May 2026
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Reply from LOCO Scooters

Hi Toma,

Thanks for the review.

Great to hear you were happy with the service.

Thanks again for choosing LOCO.

Rated 5 out of 5 stars

Very helpful and good communication

Very helpful and good communication. Took a while to get the bike but this was due to the supplier not Loco Scooters.

15 July 2026
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Reply from LOCO Scooters

Hi Laura,

Thanks for the review.

We’re glad to hear the team were helpful and kept communication clear. We appreciate your patience throughout.

Thanks again and enjoy the new bike.

Rated 4 out of 5 stars

Happy Experience

I am pleased with my purchase and everything went normal. They showed customer support all the way through and even recently I fixed my escooter with them. The only thing I would like to suggest is to provide tracking information through the Shop app provided you take sales from that app too as I had to request your customer care for that and they provided a separate link to the delivery courier website which is fine with me but it would be a much better experience with tracking provided in the Shop app which still shows waiting for details on that order. Yeah, good experience overall and customer support.

7 July 2026
LOCO Scooters logo

Reply from LOCO Scooters

Hi Gheorghe,

Thanks very much for the detailed review.

Great to hear you were happy with the purchase and service overall.

With bikes, it’s a little trickier to offer a fully automated tracking service, but this is really helpful feedback and we're currently working on creating a smoother experience for customers.

Thanks again for the feedback and for choosing LOCO.

Rated 5 out of 5 stars

Fiido Nomads

Jon Barton kept me updated on my bike every week, or whenever I called. He was always helpful and answered all of my questions.

When I went to collect the bike, I noticed a small scratch. I pointed it out to the team, and they explained that it had come that way from the box. They acknowledged the issue without any hassle and kindly gave me some free accessories to make things right. I really appreciated their customer service and willingness to keep me happy.

Unfortunately, I don’t remember the names of the staff who looked after me in the shop, but everyone I dealt with was friendly, kind, and welcoming.

Thanks to the entire Loco Scooters team—I had a great experience and would happily recommend them.

20 July 2026
LOCO Scooters logo

Reply from LOCO Scooters

Hi Alican,

Thanks very much for the lovely review.

We’re really glad to hear the team kept you updated throughout and that collection went well overall.

Sorry again about the small scratch on the bike, but we’re happy the team were able to address it and offer compensation to make things right.

We’ll make sure your kind words are passed on to everyone involved.

Thanks again from the whole LOCO Scooters team.

Rated 4 out of 5 stars

Customer service support is great

Customer service support is great! Hard to get such an experience these days. Well done LOCO ESCOOTERS!!!

10 July 2026
LOCO Scooters logo

Reply from LOCO Scooters

Hi Luis,

Thanks very much for the review.

Great to hear the customer service stood out to you. We really appreciate the kind words.

Thanks again for choosing LOCO Scooters.

Rated 5 out of 5 stars

Amazing service

Amazing service
Very friendly
Professional

9 July 2026
LOCO Scooters logo

Reply from LOCO Scooters

Hi Alan,

Thanks for the review.

Great to hear the service was friendly and professional.

Thanks again for choosing LOCO.

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