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Locksmiths & Locks Ltd Reviews 

947
•
TrustScore 5 out of 5

4.9

Emergency Locksmith Service
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Review summary

Created with AI, based on recent reviews

Looking at 367 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, and knowledgeable when arriving to handle vehicle issues. Consumers also deeply appreciate the prompt and efficient service provided, frequently noting that technicians work exceptionally quickly, explain the entire process clearly, and resolve problems smoothly without any hassle. Some reviewers were not happy with communication issues, noting difficulties reaching support and long waiting times for updates. A few people mentioned having to chase updates multiple times or experiencing unexpected scheduling delays before a technician finally arrived at their home or vehicle.

What people talk about most

Service

Clients share positive opinions on service, highlighting prompt arrivals, efficient key replacements, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the locksmiths and technicians as... See more

Response time

Reviewers express appreciation for the fast response times and prompt appointment arrangements. Consumers... See more

Customer service

Users describe positive interactions with customer service, highlighting fast responses and professional... See more

Customer communications

Customers consistently note positive experiences with customer communications, highlighting that the support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our replacement key was taken care of by a really friendly service agent and he took care it in about 30 mins after ensuring all was working correctly before leaving. Great service and reliable.10/10

Rated 5 out of 5 stars

Overall a great experience; apart from a promised call back. The Company made contact to change my van key through my RAC key cover policy. The lady took all my details down & promised me a ca... See more

Rated 5 out of 5 stars

I accidentally locked my car keys in the boot. After calling RAC their agent Locksmith & Locks arrived. Within minutes of arriving Craig had got into the car and retrieved the key. All in all from s... See more

Rated 5 out of 5 stars

Arrived well before the estimated time of arrival, without any fuss the locksmith had my new key programmed and cut within a brief period of time. Really friendly service. Super professional. And so m... See more

Company details

  1. Emergency Locksmith Service
  2. Locksmith

Written by the company

Specialist Auto Locksmiths Services Lost Car, Van and Truck Keys Replaced Spare Keys for Car, Van and Truck Keys Locks changed and Keys Deleted Broken Keys Repaired Vehicles Professionally Unlocked/Opened 24/7 365 Covering England, Wales, Scotland and Northern Ireland Home and Commercial Locks, supplied and installed

Contact info

4.9

Excellent

TrustScore 5 out of 5

947 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(947)

354 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service

Excellent service, came out straight away. Friendly, professional locksmith and really polite. Talked to me through it all and had great respect for my property. Thank you very much.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Faulty key issues

Date and time was arranged promptly. Locksmith called on the day to clarify time of arrival. When he arrived he went over the issue with me and then set to work and when he was finished went over with me what he had done to make sure all was completed and ok. Locksmith was very curtious and polite. So happy customer.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

A very pleasant man

A very pleasant man, professional and courteous. I asked him to give me a call 1 hour before his ETA and he did. My key works perfectly and it’s an original Ford key. I would highly recommend this company to anyone.

27 June 2026
Unprompted review

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