Locksmiths & Locks Ltd Reviews 

947
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 367 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, and knowledgeable when arriving to handle vehicle issues. Consumers also deeply appreciate the prompt and efficient service provided, frequently noting that technicians work exceptionally quickly, explain the entire process clearly, and resolve problems smoothly without any hassle. Some reviewers were not happy with communication issues, noting difficulties reaching support and long waiting times for updates. A few people mentioned having to chase updates multiple times or experiencing unexpected scheduling delays before a technician finally arrived at their home or vehicle.

What people talk about most

Service

Clients share positive opinions on service, highlighting prompt arrivals, efficient key replacements, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the locksmiths and technicians as... See more

Response time

Reviewers express appreciation for the fast response times and prompt appointment arrangements. Consumers... See more

Customer service

Users describe positive interactions with customer service, highlighting fast responses and professional... See more

Customer communications

Customers consistently note positive experiences with customer communications, highlighting that the support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our replacement key was taken care of by a really friendly service agent and he took care it in about 30 mins after ensuring all was working correctly before leaving. Great service and reliable.10/10

Rated 5 out of 5 stars

Overall a great experience; apart from a promised call back. The Company made contact to change my van key through my RAC key cover policy. The lady took all my details down & promised me a ca... See more

Rated 5 out of 5 stars

I accidentally locked my car keys in the boot. After calling RAC their agent Locksmith & Locks arrived. Within minutes of arriving Craig had got into the car and retrieved the key. All in all from s... See more

Rated 5 out of 5 stars

Arrived well before the estimated time of arrival, without any fuss the locksmith had my new key programmed and cut within a brief period of time. Really friendly service. Super professional. And so m... See more


Company details

  1. Emergency Locksmith Service
  2. Locksmith

Written by the company

Specialist Auto Locksmiths Services Lost Car, Van and Truck Keys Replaced Spare Keys for Car, Van and Truck Keys Locks changed and Keys Deleted Broken Keys Repaired Vehicles Professionally Unlocked/Opened 24/7 365 Covering England, Wales, Scotland and Northern Ireland Home and Commercial Locks, supplied and installed


Contact info

4.9

Excellent

TrustScore 5 out of 5

947 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(947)

354 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Key cutting

Quick service on the phone and matt that came to do the job wos on time very good service and a nice chap with it. I hope i dont need the service again but if i do i hope i get matt

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, informative, did job very quickly, even though he was delayed at previous job kept me informed

29 July 2026
Unprompted review
Rated 4 out of 5 stars

Really good experience with excellent…

Really good experience with excellent Locksmith. Only downside is side was that he couldn’t get the electronics working for remote opening and locking. So we just a good key the unlocked the drivers door and then started the engine. Asked about back-up key, and was told I needed to speak to the insurance company.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Flexible service

After a little confusion at the beginning with the office after I had informed them I was away for two weeks abroad, I found the actual Locksmith to be very helpful, informative and flexible to suit my needs. He worked efficiently and effectively at all times and was punctual and polite.
I would definitely recommend this service.

27 July 2026
Unprompted review
Rated 4 out of 5 stars

Good interaction

Good interaction. Kept me updated of progress. On site technician was friendly and professional. Would recommend.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The engineer was grest even tho he was an ex-pongo. (He cant help it). Knowledgeable, worked trough hicvups and did the complete job. 10 oit of 10

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Was very disappointed with the service…

Was very disappointed with the service from the staff on the phone was told I would get a phone call and had to ring back three times I wait four hours from 4pm till 9 pm my wife is disabled and is on oxygen her bottle lasts approximately 3hours we had to pay to get the car recovered home because we was standard to get told. That they might not arrive till tomorrow I wasn’t happy in the end a guy rang me from a inderpendent company working for the rac who was 100% reliable came to my house done the job he was very professional

20 July 2026
Unprompted review
Rated 5 out of 5 stars

easy booking and quick service

I had lost my remote car key but had the manual spare . They came out the next day. Communication about timings excellent. The guy that came was really nice and professional. All done in 20mins. Very pleased

18 July 2026
Unprompted review

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