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Locauto Group - Pisa Aeroporto Reviews 

4,378
•
TrustScore 4.5 out of 5

4.7

Piazzale Mario Cobianchi SNC, 56121 Pisa, Pisa / Toscana, IT

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See what reviewers are saying

Rated 4 out of 5 stars

The assistant at Pisa airport was excellent. She was extremely helpful and spoke English. However the drop off at Milan was challenging as we could not find the entrance. A map would be helpful, as... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with the car rental! The car was clean, comfortable, and in great condition. The service was professional, friendly, and everything went smoothly from start to finish. The whole p... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ A flawless car rental experience in Pisa Renting with Locauto was genuinely one of the best travel decisions I made during my stay in Pisa. From the moment I arrived, their team... See more

Company replied

Rated 5 out of 5 stars

We had a great experience renting the car! The pick-up process was very easy and smooth, and Simona was exceptionally kind, friendly, and helpful. She gave us useful advice and clear explanations to m... See more

Company replied


Company details

  1. Car Rental Agency
  2. also in
  3. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Pisa Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020421. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio.


Contact info

  • Piazzale Mario Cobianchi SNC, 56121, Pisa, Pisa / Toscana, Italy

  • +39 0243020421
Promotion box for Locauto Group - Pisa Aeroporto

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4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.7

All reviews

(4,378)

61,514 reviews in the last 12 months

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Rated 4 out of 5 stars

Staff was very helpful and courteous at…

Staff was very helpful and courteous at both pick up and drop off.

22 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Dear Mark,thank you for your review.
We are glas that you enjoyed our staff and service.
We hope to welcome you back for a 5-star experience next time.
Elisa

Rated 5 out of 5 stars

Great service

Great service, easy to use

22 September 2026
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Reply from Locauto Group - Pisa Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Great

Great service,the staff was nice and efficient

14 September 2026
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Reply from Locauto Group - Pisa Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 4 out of 5 stars

Short 500m shuttle to car hire centre

Short 500m shuttle to car hire centre. Easy process. I did not get the car I requested but alternative was fine.

14 September 2026
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Reply from Locauto Group - Pisa Aeroporto

Dear Mike,thank you for your review.
We are glad that you enjoyed our service and hope to welcome you back for a 5-star review next time!

Elisa

Rated 5 out of 5 stars

Ease of collection and return

Ease of collection and return.
Quality of car was excellent. Documentation handled efficiently and clear instructions given.

21 September 2026
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Reply from Locauto Group - Pisa Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Professional and friendly staff who…

Professional and friendly staff who came to meet us when we were in a hopeless situation... They saved us... Thank you

16 September 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Quick service

Quick service. Reasonable price.

12 September 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Good experience 5*

I had a good experience with this company; it was my first time renting from them! Everything went smoothly, and they offered me a better car than the one I had originally booked, at the same price. I recommend Locauto Rent. Thank you

10 September 2026
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Reply from Locauto Group - Pisa Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Superband friendly experience!

Very friendly people, at the pick up office and at the parking lot. We took the full insurance via booking.com, they did not fuss about it as some other car rental companies always try to rip you off with extra insurances. The car itself was very new and clean. We had to return the car before office hours, but this was no problem and very easy to find, also the keybox was easy to find. very good experience!

17 September 2026
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Reply from Locauto Group - Pisa Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Good service and good price

Fast service when picking up the car,
Good and reasonably clean car,
Returning the car went just as smoothly!

10 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Thorough check in

12 September 2026
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Reply from Locauto Group - Pisa Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

My favourite car hire supplier in Italy

Quick pick up, no pressure selling, new car with only 4,000 km and no problems during 4 week rental. Easy drop off, quick inspection, no surprises and nothing else to pay. I recommend Locauto.

14 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 4 out of 5 stars

Quick and easy

Car collection and return went quickly without any problems. I couldn't make online check-in work (save button didn't work) but in the end it didn't take long to check-in at the desk

14 September 2026
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Reply from Locauto Group - Pisa Aeroporto

Dear Tomasz,thank you for your review.
We are glad that you enjoyed our smooth procedures.
At the same time, we apologize for the issues experienced with our Smart check in.
We will share your feedback with our IT team to improve our service and we hope to welcome you back for a 5-star experience next time!

Elisa

Rated 5 out of 5 stars

5* Will use again and again

Always a quick check in process, Cars have been very new and clean. Never any issues with return process. My # 1 Car rental company for the foreseeable future. I find car rentals are so stressful with all the horror stories out there. I'd rather pay more for peace of mind

5 September 2026
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Reply from Locauto Group - Pisa Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

LocAuto rent a car

First of all LocAuto doesn’t take the huge deposit like the other companies. That was a reason why I booked with them. Secondly, they accept debit cards. This is super-flexible company. I got cool car with automatic gears. It was amazing time in Italy thanks to this car. I’m very happy!!

14 September 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly, staff helpful and explained everything well.

13 September 2026
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Reply from Locauto Group - Pisa Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 4 out of 5 stars

The process was relatively smooth

The process was relatively smooth, could have done with a shuttle bus being more visible at the airport as this wasn't obvious but it is only a 5-10 minute walk around the corner. I find it frustrating to be offered further insurance that is @£300 on pick up when you have already paid to take out top up insurance with the rental company as this always leaves me wondering what I've missed and what am I actually going to be covered for in the event of a problem.
On handover of the car the chap appeared irritable and was a little abrupt with my Husband as wanted us to hear about all the scratches and dents and how this would impact us if we had any further scratches, slightly off-putting when you've just arrived in another Country. I did not enjoy this part. However, the car was brilliant, had no issues with it and handing over the car couldn't have been more straightforward. The lady who did the check over was thorough, fast and friendly, exactly what you need when returning a hire car.

6 September 2026
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Reply from Locauto Group - Pisa Aeroporto

Dear A King,thank you for taking the time to write this review.
We are glad to hear that the car return process went smoothly and met your expectations!

We sincerely apologize for the inconvenience and frustration you experienced during pick-up. Please note that insurance coverage purchased directly through a third-party broker is a separate agreement between you and the broker, so it is not visible in our direct rental system. Our team is trained to explain what is included in our direct contract so you can make an informed choice, but adding extra protection with us is always completely optional.

We also apologize that our staff member's attitude at collection fell short of expectations. We take your comments seriously and will use them to improve our customer service and communication moving forward. We hope to welcome you back for a better experience in the future!
Elisa

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