Locauto Group - Firenze Borgo Ognissanti Reviews 

No nonsense or surprises. Good quality customer services.

I booked an Opel Corsa or something similar and got a new Jeep Avengers with 2000 km on board. Very serious company, I didn't pay warranty or full insurance.

Overall, we are extremely satisfied with the company. That's why we choose Locauto every time. But this time we were a bit disappointed. We had chosen a Toyota Aigo, but we got a Fiat Panda without air conditioning. The trip was unpleasant. We didn't read anywhere that the car would be without air conditioning. Otherwise, the employees are great. I hope we won't be disappointed again, I hope it was a misunderstanding, not practice. We would choose Locauto again, but much more carefully.

Easy check in. Upgraded to a bit bigger car that had a GPS system that we requested and paid for.

Brand new car. Agents where very helpful.

It was quick and easy at the check in counter and getting the car. They went over the car details with us and getting back.

Helpful staff. Great culture. Good drop of experience.

From registering to pickup and drop off, everything went smoothly. Car was clean and ready in time. Instruction to bring it back through ZTL was very clear.

The car was great! A brand new Peugeot. The agents were friendly, kind and efficient. Directions were clear. I highly recommend this car rental agency.

Audi was a great car

It was too puzzling to return the car in FCO when the office is closed. No google map directions, just a difficult to understand paper map black and white of the airport. Almost missed our flight trying to reach the location. Then, you proceed to charge me 60 euros only per fueling fee when I literally wasted the whole time trying to reach the rental place. I was out only 2 marks of the fuel meter. Worst experience in rental ever.

We had great expiriance with Locauto. Profesional service in Florence office,very kind and helpfull. Car we got , was upgraded class ,easy to leave on Aeroport in Florence ,fast service again.

Nice and easy pick up process and drop off. Car was in good condition and fairly new. Good all round service

it was simple and seemless. i would recommend.

Very helpful staff, Clean cars. The only thing needs improvement is they don't take payment from all cards, The card has to be physical. I was using my mobile phone to pay.

Locauto was such a pleasant experience! The staff were extremely professional and friendly, and we were given a perfect car for our first road trip through Tuscany. The whole process was smooth. We had a couple of locals that warned us about scams by rental companies, but there was zero concern. Highly recommend!

Overall, a good experience thanks to the simplicity and speed of the process, as well as the price. The only downside was the assessment of a small chip in the glass: less than 3 cm, yet it was valued at €660, which seems clearly excessive. Fortunately, it was covered by insurance through an external broker.

Easy pickup and drop off. Great service.

Although it wasn't the original vehicle we requested, the alternative car provided was new, comfortable & the before & after service we received from locauto staff was excellent. We'll definitely consider Locauto when in Italy again

When I visited Florence with friends, we needed a car to explore Siena and chose Locauto based on recommendations which was a great decision.

To sum up :
-Fast and efficient service
- Great availability
- Competitive pricing
- Outstanding customer support and assistance

The service was fast, efficient, and well-priced. I called on Thursday evening and had the car by Friday morning. We chose the “Don’t Worry” package, which allowed us to travel with complete peace of mind.

A big thank you to Soukaina and Serge, who were both extremely helpful and available throughout the process. They clearly explained everything (insurance, fees, etc.), and being able to communicate in French made things much easier.

Overall, a smooth and stress-free experience. I highly recommend Locauto.