Locauto Group - Brindisi Aeroporto Reviews 

Smooth process in pick up and drop off. Super quick and efficient. Great communication I would highly recommend them if you’re hiring a car in Italy.

Reliable. Helped quickly when we had a problem w car. Answered phone in person. Quick pickups and dropoffs.

Staff were exceptional. They helped us problem solve the challenges we had with another rental company.

The staff were very friendly and helpful . Both at the desk and at the car park . It was a lovely car and very spacious for our needs . I tried to book direct with you but the website wasn’t very user friendly . So booked with Ryanair and there was a charge of tax for additional driver that I wasn’t expecting . I took the don’t worry package on the safe side . But did feel it was rather costly . It was convenient right near the airport terminal . But the signage both coming out of the arrival terminal section and bringing the car back could be better . Because lots of cars parked outside the airport which made it harder to see the entrance to the car return section .

The customer service was superb and the Cupra wagon they had for both of our families we excellent and I would recommend using Locauto

I rate my experience with Locauto with the lowest possible score.

At the Brindisi office, the attendant told me that the additional insurance would cost EUR 31. However, she did not clearly explain that this amount would be charged for each day of the rental, multiplied by the entire rental period, with VAT and other charges added on top.

As I do not speak or understand Italian, I trusted the information provided by the attendant. Only afterwards did I discover that I had been charged EUR 601.75 for the “Don’t Worry” package. The final cost of this insurance was higher than the amount I paid for the vehicle rental itself.

I feel that I was misled and taken advantage of because of the language barrier. I felt cheated, humiliated and made to feel like a complete idiot. It is absolutely unacceptable for a customer to receive incomplete information about an optional service involving such a substantial amount.

I am extremely dissatisfied with the way this was handled. I will never rent a vehicle from Locauto again, and I will never recommend this company to anyone.

I expect Locauto to investigate the conduct of the attendant at the Brindisi office and refund the amount charged without my properly informed consent.

Guilherme Medeiros
Reservation no. 790681067

Fabulous service: kind, efficient and relatively fast from reception to return of the car. Well done !

Everything went well, thank you!

The branch is very easy to find. The waiting time was reasonable. We were given a brand-new car with just 2,000 km on the clock. The on-site process was flawless and very straightforward. There were no issues when we returned the car. Everyone was very friendly. The reports are sent by email straight away. Everything was exactly as it should be – perfect.

Getting the car was easy and fast. Also returning went very smooth.
Great car and the price was according to what we expected.
Also great is that you don’t have to pay a warranty. (€ 0,01)
Great service, good price, great car!

Very professional and extremely helpful team.
Very good quality and clean car.
I recommend!

Great customer service. Super quick, flexible and accommodating. Cars were clean and everything was perfectz

Made sure they explored all possible options to find me a suitable vehicle while fulfilling all terms and conditions. For a tourist coming to a relatively unknown location, this was very helpful

Very friendly staff….behind the desk and when i picked up the car, especially i want to mention Kevin at the pick up station, very helpful.

Very nice!
Nice clean car; impeccable service at pick up and return; everything worked just fine.

Fast check-in and check-out. Really nice staff. Great car for low price 😄

Excellent rental car service. There was no waiting around, the car was excellent and the service professional. Furthermore, the return was easy and the price was fair for the car we rented. I will use them again.

Excellent hire car. The check out and check back in processes were quick and efficient. Location is easily walkable from the airport terminal. Recommend.

Pro :
No queue and swift taken in charge
Great car
Cons :
The booking reservation system is still not efficient were a lot of information have to be written down on paper again at the desk check in. This is a general note for all companies