Expensive. But comfortable. And no extra papers with travel to Switzerland. Although - I dont understand why swiss vignette (which is valid for whole year) will be scratched off the windshield after... See more
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See what reviewers are saying
the staff in Roma was great. In Bergamo they first refused to give me the car if I do not show a flight ticket that I leave Italy. If this is company policy or North Italy policy I do not know but it... See more
Company replied
Amazing service! Car was new and clean. we had to cancel our rent with another company because of bureaucracy, and booked same day with locauto which was a great decision. Special thanks to Dunya, a k... See more
Company replied
The only thing I think could be improved is making sure customers receive the car brand and model they actually booked. When making my reservation, I booked a Jeep Avenger. However, at the pick... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Bergamo Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020415. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via Aeroporto, 13, 24050, Bergamo, Bergamo / Lombardia, Italy
- +39 0243020415
Unisciti a MyLocauto Friends
4.5
Excellent
8K reviews
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Everything was simple and great
Got the car, drove around, dropped it off. Nothing less, nothing more. Very professional staff, whole process was quick and simple.
4 September 2026
Reply from Locauto Group - Bergamo Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
New car, but poorly prepared
Fast check-in, new car, no nonsense service. The car was not properly washed on the outside, however and there was no windscreen wash fluid.
4 September 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Audrius,thank you for your review.
We are glad that you enjoyed our car and our service.
At the same time, we apologize for the poor condition of the car, which did not reflect our standards. We will share your feedback with our team to improve our cleaning procedures, and we hope to welcome you back for a 5-star experience next time!
Elisa
The car
The car
I booked a Toyota auris and got a shitbox fiat panda
Most horrible car ever!!!!
28 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Constantin,Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with the vehicle provided for your rental.
We would like to gently clarify that, according to your reservation voucher, your booking was actually for a "Toyota Aygo or similar" category, rather than a Toyota Auris. Upon your arrival, our team provided a complimentary upgrade to a Fiat Panda, which belongs to a higher car category than the one originally booked.
We sincerely apologize if this model was not to your liking and did not meet your expectations despite being an upgrade. We truly hope you will give us another opportunity in the future to welcome you back and provide you with a 5-star experience.
Elisa
fraud
I rent locauto car by booking.com with full insurance. When I got the car I was told by locauto clerk that online "full insurance" is not full at all and I need to buy another insurance if I want to be covered fully. This seems to me as a fraud. I would never rent a car by these companies - locauto and booking.com.
26 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Stefan,thank you for sharing your feedback. We are genuinely sorry to hear about your frustration and apologize for any misunderstanding regarding the insurance options.
We would like to clarify how the insurance process works when booking through a third-party platform. When you purchase "full coverage" through a broker like Booking.com, you are buying their independent protection plan. This type of policy usually works on a reimbursement basis and does not directly waive the deductibles (excess) with Locauto. Furthermore, because this is a separate agreement between you and the broker, Locauto does not have visibility into the specific policies purchased on their website.
Our staff is trained to inform customers about our own direct coverage options, which immediately eliminate or reduce the excess at our rental desk. However, please know that our coverages are entirely optional. You are always completely free to decline them and rely on the protection you already purchased through the broker, based on your personal needs.
We apologize if this situation caused you any distress or felt misleading, as transparency is a priority for us. We truly hope you might reconsider and give us another opportunity in the future to provide you with a smoother, 5-star experience.
Elisa
I arrived about 30 minutes early
I arrived about 30 minutes early. An unfriendly woman informed me that the car was not ready. I came back 30 minutes later and was allowed to choose between two cars. This means the cars were actually available. The insurance cost four times more than with other companies. No thanks, never again.
3 September 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Sanna,thank you for sharing your experience and giving us the opportunity to explain.
We are sincerely sorry to hear that your experience did not meet your expectations and that you were dissatisfied with the interaction at our rental desk.
To provide some context regarding your pick-up, we always kindly ask our customers to adhere to the exact time selected during the booking process. This allows us to efficiently manage the flow of our fleet and ensure that every customer receives a fully prepared vehicle.
When you were given a choice between two cars at your actual scheduled time, it was simply because those vehicles had just been returned, washed, and made ready specifically for your reservation time. This procedure is not meant to be a disservice, but rather a way to avoid making you wait once your booked time arrives. We deeply apologize if our staff did not explain this clearly and courteously to you upon your early arrival.
Regarding the cost of the insurance coverages, we would like to clarify that this is an optional service we offer to guarantee a completely stress-free rental experience. Our comprehensive coverages are designed to give our customers peace of mind, ensuring there are no unexpected surprises or extra charges in the unfortunate event of damage.
We truly value your feedback, as it highlights areas where we need to improve our communication at the desk. We hope you will give us another opportunity in the future to provide you with a flawless experience and regain your trust.
Quick, easy and professional !!!
Quick, easy booking. Professional service on a desk. Reasonable price and no hidden costs. Easy car pick up and return. I would recommend LOCAUTO for the future!!!
3 September 2026
Reply from Locauto Group - Bergamo Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Everything agreed online has been…
Everything agreed online has been fulfilled and delivered. The welcoming was good. The car was full, tidy and clean. The only drawback is paper work. Long process and time consuming.
27 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
service
service, the car was changed before pick up 3 times as car which was boocked by me they would not able to find, after investigation told that my car is on washing, but even after 30 min of waiting they did not found my car and gave another one which was really dirty and not cleaned.
2 September 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Vitalii,thank you for taking the time to write this review.
We apologize for the wait and for the several changes. Our priority is always to offer clean and safe cars. We will share your feedback with our local team to improve our cleaning procedures, and we hope to welcome you back for an even better experience next time.
Elisa
Reply from Locauto Group - Bergamo Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Everything perfect!
3 September 2026
Reply from Locauto Group - Bergamo Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Fast and understandable service
Fast and understandable service. Staff is polite and professional.
1 September 2026
Reply from Locauto Group - Bergamo Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Just praises
The front office staff are super nice and professional. Everything is done in a timely manner, without much hassle. They offer great prices, without any hidden costs. Plus, other companies block large sums of money on your card - nothing at Locauto!
I've rented with this company twice already and will continue to come back.
1 September 2026
Reply from Locauto Group - Bergamo Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
Everything is good except the car…
Everything is good except the car didn’t have washer fluid, so we had to fill it up od the way (check before leaving parking space). Check out and check in went well and the car was in good condition.
22 August 2026
Reply from Locauto Group - Bergamo Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Reply from Locauto Group - Bergamo Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
Reply from Locauto Group - Bergamo Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Reply from Locauto Group - Bergamo Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Due to circumstances beyond my control
Due to circumstances beyond my control, I was only two hours late returning the car. There was an accident on the road, which caused a massive traffic jam and significantly delayed my journey.
Unfortunately, your company did not take these circumstances into consideration and charged me an additional €100. I believe this charge is unfair, given that the delay was caused by circumstances completely beyond my control.
1 September 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Gigi, thank you for your review and for giving us the chance to explain.
Our rates are calculated on a 24-hour basis and our company offers a grace period of 59 minutes to accommodate minor delays. After this time frame, the system automatically charges for an extra day.
We apologize for the stress caused and we hope to welcome you back for a much better experience next time.
Elisa
Everything was excellent
Everything was excellent. The booking process was simple, the staff were friendly and helpful, and both picking up and returning the car went smoothly. The car was clean and in great condition. We are very satisfied and would definitely choose Locauto again!
1 September 2026
Reply from Locauto Group - Bergamo Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Reply from Locauto Group - Bergamo Aeroporto
Dear Kamil,thank you for sharing your feedback. We are genuinely sorry to hear that the pricing for the child booster seat did not meet your expectations.
We highly value our customers' opinions, and we will certainly treasure your comments, sharing them with our management team to review our extra services and improve our overall customer experience.
We hope to have the opportunity to welcome you back in the future for a fully satisfying rental.
Elisa
Reply from Locauto Group - Bergamo Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
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