Perfect experience. The price was a bit more expensive than expected, but it was worth it considering i picked up the car on the spot without prior reservation. I have full insurance coverage with no... See more
Company replied

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Perfect experience. The price was a bit more expensive than expected, but it was worth it considering i picked up the car on the spot without prior reservation. I have full insurance coverage with no... See more
Company replied
Very helpful staff, almost new car which was very reliable throughout our stay. Easy checking out of the car and quick check back in too. We hired two car seats for our young children. We had to fit t... See more
Company replied
Excellent experience from start to finish. The communication was clear and professional, making the whole process very easy. The car was in great condition and exactly as expected. Both the pick-up an... See more
Company replied
The staff at Bergamo airport was not friendly at all. We arrived early and they kept us waiting for 40 minutes saying the car wasn't ready. The lady at the desk was very arrogant. select the staff mor... See more
Company replied
Presso l'ufficio Locauto Rent di Bergamo Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020415. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Via Aeroporto, 13, 24050, Bergamo, Bergamo / Lombardia, Italy

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Reply from Locauto Group - Bergamo Aeroporto
Renting was very fast and easy, we had previously made reservation, with zero amount blocked from credit card. This option was very convenient because nowadays the car rental companies constantly increase the amounts they block on your card if you don't buy their additional insurance, and they sell extremely expensive insurances compared to what is available online. This sum often stays blocked for the whole 45 days period which is provided from credit card companies.
In Locauto everything was as described, and the process of receiving the car was very fast compared with other companies. The employees were efficient and helpful. The returning also was fast and easy. And within 10-15 minutes we were ready.
We hire cars very often in different countries, from different companies and we have seen a lot of malpractices, but I can truly recommend Locauto.

Reply from Locauto Group - Bergamo Aeroporto
Hassle free rental, good staff and quick processing times. We were on the road in no time, and returning was easy too. We went with the Dont Worry insurance for peace of mind, which I would recommend.

Reply from Locauto Group - Bergamo Aeroporto
Best car rental experience we've had. Car was just OK but in good condition. But felt like a transaction and not like a scam which most car rental companies make you feel. Will def use again.

Reply from Locauto Group - Bergamo Aeroporto
Everything went fast and the car was quite new (13.000km). Even I had an unexpected updgrade that I appreciated a lot.
But... in the Conditions say you have to contact the office in case you will not arrive on time. My flight delayed a couple of hours and I tried to call to the office more than ten times but nobody picked up the phone. It was impossible to contact them.
Very efficient service from registering for the rental, to picking the car up and eventual return process. Helpful staff, clear instructions and a hassle free rental..

Reply from Locauto Group - Bergamo Aeroporto
Excellent experience from start to finish. The communication was clear and professional, making the whole process very easy. The car was in great condition and exactly as expected. Both the pick-up and return were quick, smooth, and hassle-free. I would definitely rent from this company again.

Reply from Locauto Group - Bergamo Aeroporto
Very bad experience with your company ! If you trying to catch tourist and cheat them , in my opinion its A criminal !never choose you again !
The car I rented was great.
I had no trouble getting the car or returning it.

Reply from Locauto Group - Bergamo Aeroporto
Quick service at the reception desk, I also received a free upgrade! Picking up and returning the car was on the fly, no issues so far. Good service, nice people, sure I'll come back sometime!

Reply from Locauto Group - Bergamo Aeroporto

Reply from Locauto Group - Bergamo Aeroporto
It was easy to book, pick up and return the car.
There was no gps-navigator in the small car we got so we had to use our phones for navigation.
The staff was acting fast. No waiting time. All employee were friendly and kind.
I hope you will not keep long time the deposit.

Reply from Locauto Group - Bergamo Aeroporto

Reply from Locauto Group - Bergamo Aeroporto
It was well located, small queues and an efficient process. The car was excellent and the staff very friendly throughout.

Reply from Locauto Group - Bergamo Aeroporto

Reply from Locauto Group - Bergamo Aeroporto

Reply from Locauto Group - Bergamo Aeroporto
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