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Locauto Group - Bergamo Aeroporto Reviews 

8,140
TrustScore 4.5 out of 5

4.5

Via Aeroporto, 13, 24050 Bergamo, Bergamo / Lombardia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

Perfect experience. The price was a bit more expensive than expected, but it was worth it considering i picked up the car on the spot without prior reservation. I have full insurance coverage with no... See more

Company replied

Rated 5 out of 5 stars

Very helpful staff, almost new car which was very reliable throughout our stay. Easy checking out of the car and quick check back in too. We hired two car seats for our young children. We had to fit t... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from start to finish. The communication was clear and professional, making the whole process very easy. The car was in great condition and exactly as expected. Both the pick-up an... See more

Company replied

Rated 4 out of 5 stars

The staff at Bergamo airport was not friendly at all. We arrived early and they kept us waiting for 40 minutes saying the car wasn't ready. The lady at the desk was very arrogant. select the staff mor... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Bergamo Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020415. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Via Aeroporto, 13, 24050, Bergamo, Bergamo / Lombardia, Italy

  • +39 0243020415
Promotion box for Locauto Group - Bergamo Aeroporto

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Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.5

All reviews

(8,140)

58,146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Smooth and easy process , no problems

3 August 2026
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Reply from Locauto Group - Bergamo Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Renting was very fast and easy, efficient and helpful staff.

Renting was very fast and easy, we had previously made reservation, with zero amount blocked from credit card. This option was very convenient because nowadays the car rental companies constantly increase the amounts they block on your card if you don't buy their additional insurance, and they sell extremely expensive insurances compared to what is available online. This sum often stays blocked for the whole 45 days period which is provided from credit card companies.
In Locauto everything was as described, and the process of receiving the car was very fast compared with other companies. The employees were efficient and helpful. The returning also was fast and easy. And within 10-15 minutes we were ready.
We hire cars very often in different countries, from different companies and we have seen a lot of malpractices, but I can truly recommend Locauto.

2 August 2026
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Reply from Locauto Group - Bergamo Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Hassle free rental

Hassle free rental, good staff and quick processing times. We were on the road in no time, and returning was easy too. We went with the Dont Worry insurance for peace of mind, which I would recommend.

3 August 2026
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Reply from Locauto Group - Bergamo Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Best car rental experience we've had

Best car rental experience we've had. Car was just OK but in good condition. But felt like a transaction and not like a scam which most car rental companies make you feel. Will def use again.

27 July 2026
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Reply from Locauto Group - Bergamo Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 4 out of 5 stars

Everything went fast and the car was…

Everything went fast and the car was quite new (13.000km). Even I had an unexpected updgrade that I appreciated a lot.
But... in the Conditions say you have to contact the office in case you will not arrive on time. My flight delayed a couple of hours and I tried to call to the office more than ten times but nobody picked up the phone. It was impossible to contact them.

23 July 2026
Rated 5 out of 5 stars

Very efficient service...

Very efficient service from registering for the rental, to picking the car up and eventual return process. Helpful staff, clear instructions and a hassle free rental..

31 July 2026
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Reply from Locauto Group - Bergamo Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Excellent experience

Excellent experience from start to finish. The communication was clear and professional, making the whole process very easy. The car was in great condition and exactly as expected. Both the pick-up and return were quick, smooth, and hassle-free. I would definitely rent from this company again.

3 August 2026
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Reply from Locauto Group - Bergamo Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Quick and great service

Quick service at the reception desk, I also received a free upgrade! Picking up and returning the car was on the fly, no issues so far. Good service, nice people, sure I'll come back sometime!

2 August 2026
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Reply from Locauto Group - Bergamo Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

I recommend!

Great company, very honest and no bad surprises!

26 July 2026
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Reply from Locauto Group - Bergamo Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 4 out of 5 stars

It was easy to book

It was easy to book, pick up and return the car.

There was no gps-navigator in the small car we got so we had to use our phones for navigation.

26 July 2026
Rated 5 out of 5 stars

The staff was acting fast

The staff was acting fast. No waiting time. All employee were friendly and kind.

I hope you will not keep long time the deposit.

1 August 2026
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Reply from Locauto Group - Bergamo Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Great car hire experience

It was well located, small queues and an efficient process. The car was excellent and the staff very friendly throughout.

1 August 2026
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Reply from Locauto Group - Bergamo Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

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