Had to wait about 90 minutes to pick up car in Fumicino - very long queues and only 2 people processing - another 2 people walking around not seeming to do much. Did one way early morning drop off in... See more
Company replied

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Had to wait about 90 minutes to pick up car in Fumicino - very long queues and only 2 people processing - another 2 people walking around not seeming to do much. Did one way early morning drop off in... See more
Company replied
The car was new and had low mileage; there were no squeaks, and it was clean and ready to drive. An inspection of the bodywork revealed minor scratches from previous drivers—damage that the company st... See more
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Simple booking process through the Booking.com website. Speedy processing of licences etc in the airport arrivals, then a short walk to collect the car, upgrade to what I ordered, and we were on our... See more
Company replied
Booked this and then read some negative reviews but our experience was good. Quick pick up in Bari and the car was in good condition if a little dusty inside. Drop off at Brindisi was straightforward... See more
Company replied
Presso l'ufficio Locauto Rent di Bari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020410. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Viale Enzo Ferrari, 70128, Palese, Bari / Puglia, Italy

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Reply from Locauto Group - Bari Aeroporto
Booking process was smooth and clear what I need to choose. Payment was fast and easy online. Staff on site was very professional and easy to talk to. Have explained everything in simple and clear terms. All needed info was received via e-mail.

Reply from Locauto Group - Bari Aeroporto
The pick up was very fast when using smart check in which I reccomend. Everyone was very helpfull trying to make the expirience as fast and as pleasent as possible. The car was what I booked and just great.

Reply from Locauto Group - Bari Aeroporto
Honest and trustworthy company, no hidden small letter traps. Very good car quality and presentation.

Reply from Locauto Group - Bari Aeroporto

Reply from Locauto Group - Bari Aeroporto

Reply from Locauto Group - Bari Aeroporto
Easy booking, no deposit, easy take-over, car in great condition, budget-friendly

Reply from Locauto Group - Bari Aeroporto
Simple booking process through the Booking.com website. Speedy processing of licences etc in the airport arrivals, then a short walk to collect the car, upgrade to what I ordered, and we were on our way in about 5 minutes.
Return process was equally as efficient with staff on hand.

Reply from Locauto Group - Bari Aeroporto
Friendly helpful staff, no queues, no attempt at up selling. Just quick and efficient service and pick-up and drop off. I wish Locauto were in other countries besides Italy.

Reply from Locauto Group - Bari Aeroporto
Service has been excellent the taking over has gone smoothly. The car has been clean and quite new.
Only small thing: the window wiper has wiped in stripes.

Reply from Locauto Group - Bari Aeroporto
We choose to take a dont worry rental with no excess, and paid all in advance. Easy to pick up the car and deliver it again.

Reply from Locauto Group - Bari Aeroporto

Reply from Locauto Group - Bari Aeroporto

Reply from Locauto Group - Bari Aeroporto

Reply from Locauto Group - Bari Aeroporto
The experience was excellent from start to finish. Everything was quick and straightforward. In just a few minutes, they solved the problem we had with another rental company (Europcar).
We were in a difficult situation because we were left without a car despite having a prepaid reservation with Europcar. However, the team at Locauto responded quickly and efficiently. The whole process was smooth and hassle-free, with very little waiting time and exceptionally friendly and professional staff.
The price was higher than expected, but I understand that this was due to the last-minute booking and the high demand for rental cars at the time.
I highly recommend them.

Reply from Locauto Group - Bari Aeroporto
All was on a high professional level. Can only recommend Locauto.

Reply from Locauto Group - Bari Aeroporto
It was quick service how they provided car. Car was clean and a little better than was ordered on inthernet

Reply from Locauto Group - Bari Aeroporto
Nice staff and good service Car in good condition. Next time will rent from Locauto

Reply from Locauto Group - Bari Aeroporto
The quality (quite new car in good condition, fair price), the quick hand over process when picking up the car and at the return, the staff, which was very friendly and efficient. I can really recommend Locauto to rent a car.

Reply from Locauto Group - Bari Aeroporto

Reply from Locauto Group - Bari Aeroporto
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