Lobeautyuae Reviews 

161
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

It was good service , but bit late There was no immediate contact to chk the status. If a working number is provided will be helpful to call and connect to know the status.

Rated 1 out of 5 stars

I placed an order, but the delivery was delayed without any prior notification or explanation. I had to follow up myself, and I was informed that the delay was due to the person in charge being... See more

Rated 5 out of 5 stars

Honestly, I’m so happy I found Labubu Shop! There are so many fake Labubu figures out there, but this shop actually sells the real, original ones—which is what I love most about it. You can tell righ... See more

Rated 5 out of 5 stars

Was very excited to receive my Sunnies Face order of lipstick, gloss and eye crayon. Very good quality and shades that suited my skin tone. Order and Delivery was very seamless.

4.2

Great

TrustScore 4 out of 5

161 reviews

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Hasn’t replied to negative reviews

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4.2

All reviews

(161)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I am calling the delivery boy but many…

I am calling the delivery boy but many times he's not answering me

29 August 2023
Lobeautyuae logo

Reply from Lobeautyuae

Hello, Cecilia! How are you?

We are so sorry if you were not satisfied with the delivery service of our partner courier.

We have gotten in touch with them and we were informed that they have tried to deliver your order for 5x already.

They tried to deliver on the following dates:
Aug 31 - Cash payment not ready
Sep 1 - No answer
Sep 2 - Customer requested to reschedule
Sep 3 - Cash payment not ready
Sep 10 - Reschedule again to Sep 17

The courier seemed to have tried their best to deliver your order and even went beyond the maximum 3 delivery attempts.

I hope we have cleared this issue. Thank you!

Rated 1 out of 5 stars

product was wrong

product was wrong. waited extra days before a person contacted me to say product delivered from their main office is wrong. then i was suggested to cancel and be refunded. customer have to follow up before they communicate with you. person breaking the professional boundaries as if you were close to each other and calling you “sis” after their mistakes for the order and even suggesting us to order on FB instead. Totally bad experience! Products and customer service wise.

29 July 2023
Rated 2 out of 5 stars

I have been ordering from them however…

I have been ordering from them however on my last order there has been a missing item , they did call and said its out of stock and will be delivered the following week. I agreed. I followed up the following week and they said it will only arrive on the weekend. I said ok and followed up again everyday. There has been no response both on instagram and whatsapp, no explanation whatsaoever, I was even left on seen. I reported the problem with Tabby (the payment platform) and they refunded for the missing item which im happy about. But im not happy that you dont even hear from the seller, not even a simple apology. I ordered the product because I needed it at the time i ordered and it wouldve been ok if its delivered late, I understand there are problems with shipping but not communicating with the customer is unacceptable.

12 July 2023
Unprompted review
Rated 2 out of 5 stars

Good

All is good. Complete items when delivered.will definitely order again as I trust the genuity of the products. Just make sure to double check the expiry date before applying any to your skin. Refund was done thereafter which is not an issue. Customer service could improve a little bit though.

30 June 2023
Rated 5 out of 5 stars

The Ultimate Shopping Destination

I recently had the pleasure of shopping at Lobeauty, and I must say, I was thoroughly impressed. From the moment I landed on the website, I was greeted with a visually stunning and user-friendly interface that made my shopping experience a breeze. The selection of products was vast and varied, catering to a wide range of interests and needs.

What truly stood out to me, however, was the exceptional customer service provided by Lobeauty. The team was incredibly responsive and helpful, answering all of my questions in a timely and professional manner. The checkout process was seamless and secure, giving me peace of mind that my personal information was protected.

Overall, I cannot recommend Lobeauty highly enough. The quality of the products, combined with the exceptional customer service, truly sets this online market apart from the rest. I will definitely be returning for all of my future shopping needs.

25 June 2023

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