loanDepot Reviews 4,567

Easy and simple. Very courteous

Having the awesome Loan Depot Team working for me was really great. They were there every day for me and kept me updated from day one until this loan was completed. If I had a question all I had to do was call anyone of them and I received the answers I needed to keep me updated as this project took a little longer than I expected. Overall, it was a great experience that I will remember for a long long time.

The simplicity of the process, most organized and executed loan processoo

Eric was wonderful, always available and quick to handle anything that might come up. The closing went well and was handled very professionally. It was a really nice touch that Eric showed up at closing so I could meet him in person. That was great!!!

Jacob Rose, my loan agent, was very helpful throughout the process. He was very personable and thoroughly answered any questions I had. He was able to get me a great rate while also guaranteeing my future refinances will be just as smooth.

Very professional. Easy to work with at all times. Provided quick service. I would recommend them strongly!!

Working with Branch Manager(Trina Cuccia) and their team was an outstanding experience. They stepped in with professionalism, clear communication, and a genuine commitment to helping me achieve my goals. Every step of the process was handled with care, efficiency, and expertise.

I also had the privilege of working with an incredible real estate agent(Tesia Lee) who went above and beyond to bring my vision to life. Together, this team made what once felt like a dream become a reality.

Thank you all for your dedication, support, and exceptional service. I truly appreciate everything you did to make this journey a success.

Everyone that I dealt with was polite and easy to work with.

Not sure how they got my phone number but they call every other day.

We just need someone to answer their phone.

Overall i thought things went well. I would be open to using them again in the future. I felt misled about the fact I was paying points. I don't think anyone was lying but I feel like this should have really been emphasized. There were some communication issues but nothing crazy

This was, without question, the most incompetent and unprofessional lending team I have ever dealt with. When I locked in my rate—at the lowest point it had been in nearly three years—I was assured the process would be seamless. While I understand that my loan structure involved higher 1099 income and required additional diligence, the experience that followed was nothing short of astonishing.

Instead of a competent underwriting process, the LoanDepot team appeared intent on implementing hurdle after hurdle, repeatedly requesting documentation that had already been provided and introducing new requirements late in the process. The pattern made it increasingly clear that the team had little interest in honoring the loan terms they originally locked and instead seemed content to delay the process to the point where closing became practically impossible.

What is most concerning is that Ashley Park holds a managerial role. Her lack of familiarity with the process, inability to provide clear guidance, and overall disregard for the customer experience were evident throughout the entire interaction. Leadership should bring clarity and confidence to a transaction of this magnitude; instead, it added confusion, inefficiency, and unnecessary frustration.

Disappointment is an understatement. Because I chose to proceed with LoanDepot, I missed a prime window to refinance at a historically favorable rate—an opportunity that, with any competent lender, would have been relatively straightforward to execute. It is also worth noting that this was a refinance, meaning we have already successfully completed the financing process before—without anything close to the level of dysfunction experienced here.

All in all - do not use this company. Any other lender would be much easier to work with and more honest about the process.

had a wonderful experience refinancing my mortgage with LoanDepot. Alan was absolutely amazing throughout the entire process. He was patient, professional, and took the time to explain everything clearly so I could understand each step.

Refinancing can sometimes feel overwhelming, but Alan made the process smooth and stress-free. He was always available to answer my questions and made me feel confident in every decision.

Thank you, Alan Yu, for your excellent service and dedication. I truly appreciate your help and highly recommend LoanDepot to anyone looking for a trustworthy and knowledgeable team.

Jamal Akbar with LoanDepot.com provided us with exceptional service explaining in detail the requirements on what to expect with refinancing our current loan. He is extremely detail oriented and has answered our questions with patience, treating us with thoughtful and kind respect. I would not hesitate to contact Jamal if we had any questions regarding our loan process. We need more Jamal's in this world!

Representatives were helpful and courteous.

This experience was terrific from start to finish. Although we hit a snag 1/2 way thru, Romina & Diana were wonderful explaining the process and helping to find solutions for solving it. They were awesome to work with. I owe them a great big thank you!

Very courteous and efficient in every respect. It was good doing our loan wth them, thanks so much.

This company, loanDepot, I bet is the fastest in getting you your equity funds. They are my first so I don't have any personal comparison, but it was quick. I heard and read it can take months to get to closing. I am beyond grateful to say that this was well under two months. I highly recommend!!

I should not have to send check to the creditors…. I paid to have everything processed and this it something that I fell like you fokks thing my time is not valuable
Also the cost to send the stuff out is crazy

JMO

Ron.

Steve and his team exceeded our expectations. They were professional, responsive, and incredibly knowledgeable. We closed on our home at an unbelievably quick pace, and throughout the entire process they continued to educate and guide us so we could confidently make the best decisions for our family.

I highly recommend them and look forward to working together again.