Great customer service from JonJo at the Redbrick Mills load showroom. Friendly and knowledgeable advice helped us make decisions on our purchase. Thanks again
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Perusing your store is a treat. Super helpful (and not too overpowering, sales assistants), really engaging, interested and knowledgeable/helpful. Offered refreshments whilst I looked in store which w... See more
Uzma was super helpful when choosing our new sofa and chair - we can’t wait for it to arrive soon!
The service was excellent from the moment we arrived. No one was pushy or demanding, we were allowed to wonder quietly and when we did require help, we were supported by the loveliest person, Becs. Be... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Redbrick
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Redbrick 218 Bradford Road, WF17 6JF, Batley, England, United Kingdom
- 02031418300
4.7
Excellent
107 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Uzma was brilliant!
Uzma was brilliant! She was friendly and so helpful when we were choosing a sofa. Would highly recommend! Thank you
6 April 2026
Unprompted review
Reply from Loaf - Redbrick
Hello Laura,
Thank you for the 5 star review!
We will pass on your kind words to Uzma!
Thank you,
Sav
Lovely staff but took some time to be…
Lovely staff but took some time to be served. Great service when they did.
3 April 2026
Reply from Loaf - Redbrick
Hi DA,
Thank you for your review.
We’re really pleased to hear you received great service from the team, though I’m sorry there was a delay before you were seen. We appreciate you flagging this and will take it on board.
Warm regards
Cynthia
Reply from Loaf - Redbrick
Hi David,
Thank you for your review.
We’re so pleased to hear you received great service from our team, that's exactly what we aim for!
Warm regards
Cynthia
Well where do i start…..John-Joe!
Well where do i start…..John-Joe!! Its like a day out at the Leeds Loaf. Cuppa for the spare part while the real graft happened.
Easy going, relaxed and knowledgable. Nothing is too much trouble, no pressure from fake sales people which always makes me head for the door.
Thanks ❤️❤️
14 March 2026
Unprompted review
Reply from Loaf - Redbrick
Hi Serena,
Thank you for your review.
We’re thrilled to hear John-Joe made your visit to our Leeds store feel like a day out cuppa included 😊 It’s great to know you enjoyed the relaxed, no-pressure approach and felt so well looked after. I’ll be sure to pass your lovely feedback on to him.
Warm regards
Cynthia
The two lads in Loaf at the brickworks…
The two lads in Loaf at the brickworks in Leeds were so good. Really helpful, really knowledgeable however no pushy sales pitch. We ordered later online however it was the conversation in the shop that made up our mind.
16 March 2026
Reply from Loaf - Redbrick
Hi James,
Thank you so much for your lovely feedback. It’s great to hear about your experience at our Brickworks Shack.
I’m really pleased to know the team was helpful, knowledgeable and gave you the space to make the right decision without any pressure. It’s exactly the kind of experience we aim to create, so it’s fantastic to hear they made such a positive impression.
I’ll be sure to pass your kind words on to the team, they’ll really appreciate it.
Thanks again for taking the time to share this and we hope you love your new pieces.
Warm regards,
Manny.
Uzma helped us today
Uzma helped us today, she was a delight and nothing was a problem.
Heading home now all excited about our purchase!
14 March 2026
Unprompted review
Reply from Loaf - Redbrick
Hello Gail,
Thank you for amazing review!
So glad that Uzma helped and we cant wait for you to have your items!
Thank you,
Sav
Reply from Loaf - Redbrick
Hi Simon,
Thank you for your review.
I’m so pleased to hear you received excellent customer service. Your feedback is truly appreciated.
Warm regards,
Cynthia
Had just what I was looking for
Had just what I was looking for, great shopping experience with the free optional extras eg water which I didn’t take advantage of on this occasion. Great service. Thank you loaf
17 February 2026
Reply from Loaf - Redbrick
Hi Jane,
Thank you for your lovely review
We’re so pleased to hear you found exactly what you were looking for and enjoyed your shopping experience with us.
It’s great to know the service made a positive impression even if the optional water stayed on standby this time
Warm regards.
Cynthia
We were left to look around the store…
We were left to look around the store ,without being followed by a sales person which is a big plus for us. The sales team were very efficient and friendly we would highly recommend this store.
14 February 2026
Reply from Loaf - Redbrick
Hi there,
Thank you for taking the time to share your review.
We’re really pleased to hear you enjoyed browsing at your own pace and found the team friendly and efficient when you were ready to order. Creating a relaxed shopping environment is something we care a lot about.
Warm regards,
Cynthia
Loaf cushions soft furnishings
Best value for money cushions on the market, delivery super quick.
10 February 2026
Reply from Loaf - Redbrick
Hi Harjit,
Thank you for taking the time to leave a review. We’re thrilled you’re happy with the value and quality of your cushions, and that delivery was swift. Your feedback means a lot to us.
All the best,
Sonia.
Great in store experience disappointed…
Great in store experience disappointed with bery long wait for this product. Told not available intil May.
1 February 2026
Reply from Loaf - Redbrick
Hi Kirsten,
Thank you for your kind words about your in-store experience , we’re really pleased to hear that.
We understand longer lead times can be disappointing, and we appreciate your patience. We hope the wait will be worth it once your product arrives.
Kind regards,
Sonia
Reply from Loaf - Redbrick
Hi Marie, thanks for taking the time out to leave us a wonderful 5 star review.
We’re delighted to hear you had a positive experience with our team. Providing helpful, friendly service without the hard sell is something we really pride ourselves on.
All the best
Sonia
Reply from Loaf - Redbrick
Hi Marcus
Thank you for your review.
I’m so pleased to hear that our team was helpful and friendly
Warm regards,
Cynthia
Great customer service
Great customer service. Staff very welcoming and knowledgeable. A very pleasant shopping experience.
31 January 2026
Reply from Loaf - Redbrick
Hi Anne,
Thank you for your review.
It’s lovely to hear you enjoyed such a pleasant shopping experience and that the team were welcoming and knowledgeable throughout.
Warm regards,
Cynthia
The service was excellent, thank you Becs
The service was excellent from the moment we arrived. No one was pushy or demanding, we were allowed to wonder quietly and when we did require help, we were supported by the loveliest person, Becs. Becs was calm, knowledgable and very helpful. She guided us through different options, having listened carefully to what we had in mind.she knows the product range inside out. Nothing was too much trouble, she even made us a pot of tea!
1 February 2026
Reply from Loaf - Redbrick
Hi Paul,
Thank you for your review.
We're delighted to hear you felt so well looked after, and that Becs supported you in such a calm and thoughtful way even down to making you a pot of tea!
We really appreciate you sharing your experience. keep Loafing!!
Warm regards,
Cynthia
Our experience at the Loaf Redbrick…
Our experience at the Loaf Redbrick location was great. Becs who assisted us with configuring our order was particularly helpful.
1 February 2026
Reply from Loaf - Redbrick
Hi there,
Thank you for your review.
I’m pleased to hear you had such a great experience at our Redbrick store, and that Becs was particularly helpful when configuring your order.
Warm regards,
Cynthia
Bed expertise
The staff all had excellent product knowledge the atmosphere in Redbrick is relaxed and friendly. You could ask questions about items of interest get answers but not feel pressured into sale. You felt comfortable and valued.
31 January 2026
Reply from Loaf - Redbrick
Hi Paul,
Thank you for your review.
I’m so pleased you found the team knowledgeable, and that the relaxed atmosphere made it easy to explore your options without feeling pressured.
Warm regards,
Cynthia
great help from sales lady
24 January 2026
Reply from Loaf - Redbrick
Hi Tony,
Thank you for your feedback! We’re delighted to hear that our sales team were able to help you, we’ll be sure to pass on your kind words.
Kind Regards,
Paris
Left to lounge around trying tons of…
Left to lounge around trying tons of sofas, helpful assistant.Bought a sofa and can't wait until it arrives!!!
16 January 2026
Reply from Loaf - Redbrick
Hi Sharon,
Thank you for your review.
I’m delighted you enjoyed your time relaxing in the showroom and found the team helpful.
It's exciting that you’ve chosen your new sofa and we hope you love it when it arrive with you.
Warm regards,
Cynthia
Good service & product!
Really enjoyed our retail experience at Redbrick Mill.
Friendly staff & good quality products. Too early to comment on received product or delivery.
14 January 2026
Reply from Loaf - Redbrick
Hi,
Thank you for your feedback.
We’re so pleased to hear you enjoyed your visit to our Redbrick Shack and found the team friendly and the products high quality. We hope everything goes smoothly with your delivery and that you enjoy your new piece once it arrives.
Kind Regards,
Paris
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