We’ve been looking at Loaf sofas for years and today there was a super helpful team member, Uzma, who made the process easy. We chatted earlier in the day and looked at various fabrics against differe... See more
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Friendly staff, cold water on a hot, hot day. Even though there were technical issues within the store; the staff were helpful and calm helping get the issue fixed and our order placed
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We recently visited the Redbrick Mill store and had the best experience from the second we walked in. The lovely guy (whose name escapes me but worked Saturday morn) gave us the run down of the sofa w... See more
Company replied
My order was supposed to arrive 6 days ago and I have contacted yourselves twice but the customer service assistant could hardly understand me and i could hardly understand her- foreign accent. I was... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Redbrick
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Redbrick 218 Bradford Road, WF17 6JF, Batley, England, United Kingdom
- 02031418300
4.8
Excellent
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Great customer service
11 September 2026
Reply from Loaf - Redbrick
Hello,
Thank you so much for taking the time to leave us a five-star review. It's really kind of you to say that we provided great customer service, and feedback like yours genuinely makes our day.
We're committed to looking after our customers and making sure every interaction leaves a positive impression. It's wonderful to know we've done that for you.
If there's anything else we can help you with in the future, please don't hesitate to get in touch. We'd love to support you again.
Thanks again for choosing Loaf.
Best regards,
Fraser
Excellent customer service from Emma
Excellent customer service from Emma. Very helpful and knowledgeable, she steered us in the right direction and her obvious designer approach was fantastic
11 September 2026
Unprompted review
Reply from Loaf - Redbrick
Hello,
Thank you so much for this lovely review and for taking the time to share your experience with us. We're delighted that Emma was able to help guide you through your purchase and that you found her designer approach helpful.
If you need anything at all, please don't hesitate to get in touch.
Warm regards,
Fraser
Friendly Helpful Staff
Friendly staff, cold water on a hot, hot day. Even though there were technical issues within the store; the staff were helpful and calm helping get the issue fixed and our order placed
29 August 2026
Reply from Loaf - Redbrick
Thank you, its good you found a cold spot on a hot day, I'm glad the friendly team helped you get your order put through. Enjoy your new purchase when it arrives. Warm regards Julie
Don’t walk run
It took us 3 visits to decide which was important as the first visit I thought I wanted the slow riser but then had a sit on the Groover and was sold, just colour to sort which Emma gave us the big swatches to take home and we knew what colour looked best (loaf should do this all the time imo) we haven’t received our new purchases yet but I’d like to thank the team at Redbrick Mill loaf Shack. Emma and Jonjo were fantastic in answering questions I had and as a salesman myself I felt very informed about the materials, the technology, the delivery and install process along with funding options and the Loaf warranty. Having a 3yr old and trying to do some shopping can be tricky but hats off to the loaf shack and how it’s presented, there were games and treats for her which kept her occupied. Having looked at beds and sofas in the past the traditional high street shops did nothing for me, loaf is different and different is good. You get a real feel
For how it will look in the home and also accessorised to give you more of an idea of add ons. In regard to what loaf can do better then I think a cool feature would be to see the progress of your new sofa or bed being built on a time line, little bit like Dominoes. Apart from that I look forward to my sofa and bed and I will be back. :)
25 August 2026
Reply from Loaf - Redbrick
Thank you for taking the time to share your experience with us. We're delighted to hear that you found our team at the Redbrick Mill loaf Shack, particularly Emma and Jonjo, to be so helpful and informative.
Your suggestion about tracking the progress of your new sofa or bed being built is an interesting idea, and we appreciate your feedback. We’re always looking for ways to enhance our service and make the shopping experience even better.
We hope you enjoy your new purchases once they arrive,if you have any further questions or need assistance, please don’t hesitate to reach out.
The Loaf sofas are all lovely
The Loaf sofas are all lovely, but size and colour are important decisions to be made. Laura at Redbrick was great. She spent time helping me to make the decision and coordinating a footstool too.
29 August 2026
Reply from Loaf - Redbrick
Thank you for your lovely review regarding our Loaf sofas. It's wonderful to know that Laura at Redbrick was able to assist you effectively, helping you coordinate your choices, including the footstool.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We're here to help!
Helpful staff. Great products.
Helpful, friendly and knowledgeable staff. No hard sell! Ordering process was easy and quick. Excellent communication regarding delivery information. Plus free snacks and water!
28 August 2026
Reply from Loaf - Redbrick
Thank you for taking the time to leave such a wonderful review. We are thrilled to hear that you found our staff to be helpful, friendly, and knowledgeable. I am glad you enjoyed the snacks too; it does make the experience a bit more relaxing.
If you have any further questions or need assistance with anything else, please do not hesitate to reach out. We are here to help!
Great quality and absolutely beautiful cushions
The ease of navigation through the website and the updates on the delivery made the whole experience easy. I loved the choice and quality of the products and I'm looking forward to putting the cushions out and recommending the brand to friends. I'm so pleased with my new cushions
26 August 2026
Reply from Loaf - Redbrick
Thank you for your wonderful review! We're thrilled to hear that you found our website easy to navigate and appreciated the updates on your delivery. It's great to know that you loved the choice and quality of our products, and we hope you enjoy your new cushions when they arrive. Warm regards Julie
Uzma, Star member of staff.
Uzma explained everything clearly, she offered really useful ideas to help us make our choices, she was very patient making our visit an enjoyable experience.
26 August 2026
Unprompted review
Reply from Loaf - Redbrick
Thank you so much for taking the time to share your experience. We're delighted to hear that Uzma made your visit enjoyable and that you found her guidance helpful when choosing your products.
Easy process and helpful staff
We’ve been looking at Loaf sofas for years and today there was a super helpful team member, Uzma, who made the process easy. We chatted earlier in the day and looked at various fabrics against different sofas. We decided to go away and think about it over lunch. When we returned, Uzma remembered us and welcomed us back in a very down to earth way and allowed us space to make up our minds in our own time. Once we had made the decision, she was chatty and guided us through the very quick process of buying the sofa that was right for us in a way that felt very genuine.
26 August 2026
Unprompted review
Reply from Loaf - Redbrick
Thank you so much for taking the time to share your experience. We're genuinely delighted that Uzma could help make the process straightforward and enjoyable for you. Her approach of giving you the space to decide at your own pace while remaining attentive to your needs is exactly what we strive for at Loaf. We're thrilled you've found the sofa that's right for you, and we're looking forward to many years of comfort ahead. Thank you for choosing Loaf.
Thankyou to JonJo
Huge Thankyou to JonJo for helping us choose our new lounge sofas - great service and advice!
25 August 2026
Unprompted review
Reply from Loaf - Redbrick
Thank you for the feedback, we really appreciate it. I will definitely pass this on to JonJo. I really hope you enjoy the new sofas when they arrive. Best regards, Julie
Good service
Good service, easy to organise collection of shop floor items, everybody very helpful with an easy transaction.
19 August 2026
Reply from Loaf - Redbrick
Hello,
Thank you so much for taking the time to leave us this wonderful review. We're delighted to hear that you found the collection process straightforward and that our team made your experience easy and enjoyable.
Your kind words mean a great deal to us, and we're grateful for customers like you. We hope you're getting plenty of enjoyment from your purchase.
If there's anything else we can help you with in the future, please don't hesitate to get in touch.
Warm regards,
Fraser
fantastic buying experience - roll on the sofa!
We recently visited the Redbrick Mill store and had the best experience from the second we walked in. The lovely guy (whose name escapes me but worked Saturday morn) gave us the run down of the sofa we liked but without the usual sales pressure you get at some stores. By the end of it he remembered our living room dimensions, made really helpful suggestions (it was clear he knew his stuff) and we had a good laugh too. Thrilled with what we’ve chosen and we can’t wait for the sofa to arrive!
15 August 2026
Reply from Loaf - Redbrick
Thank you for taking the time to share your wonderful experience with us at the Redbrick Mill Shack. We're thrilled to hear that you received such attentive service from our team member on Saturday morning. It's great to know that he was able to provide you with helpful suggestions.
We appreciate your kind words and are excited for you to receive your new addition to your home.
If you have any further questions or need assistance as you await your sofa's arrival, please don't hesitate to reach out. We're here to help!
Great customer service in store and…
Great customer service in store and delivery of item out of stock. Lovely linen quilt.
8 August 2026
Reply from Loaf - Redbrick
Thank you for the review, we really appreciate the positive Feedback. Warm regards Julie
Uzma and Jonjo have provided…
Uzma and Jonjo have provided exceptional service at Redbrick. Thank you!
8 August 2026
Unprompted review
Reply from Loaf - Redbrick
Hello, thank you for the 5 review. Its great to hear you received such good service at the Redbrick Shack, I'll pass this on to Uzma and Jonjo. Warm regards Julie
Really nice experience all round
Really nice experience all round, from a lovely showroom to the very friendly and helpful showroom team!
2 August 2026
Reply from Loaf - Redbrick
Hello, thank you for your 5 review, its good to hear you had a great experience in the Shack, we really appreciate the Feedback. Warm regards Julie
Very helpful staff both in store and on…
Very helpful staff both in store and on the telephone
30 July 2026
Great service at Redbrick
29 July 2026
Reply from Loaf - Redbrick
Thank you for the 5 review, the Leeds Shack will be so pleased to hear this. Warm regards Loaf
Great store
The store is very well laid out, and Uzma was patient and a great help. She knew when to step back as we made more decisions, but was available when needed.
Thank you.
26 July 2026
Unprompted review
Reply from Loaf - Redbrick
Thank you, Uzma will be really happy to hear this, we really appreciate the feedback. Warm regards Julie
Reply from Loaf - Redbrick
Thank you for your wonderful review! We're thrilled to hear that you had a brilliant experience with our service and found our staff to be super helpful. It's also great to know that you enjoyed visiting our Shack.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
The assistant Tajmae was very helpful
The assistant Tajmae was very helpful, friendly and patient. She made our experience at Loaf - (Redbrick Mill) pleasant and fun! We purchased a Groover Love seat and Groover Large Sofa. Thank you Tajmae for your help.
19 July 2026
Unprompted review
Reply from Loaf - Redbrick
Hello,
Thank you so much for your lovely review. We truly appreciate your kind words about Tajmae and are delighted to hear that she made your experience at Loaf - Redbrick Mill enjoyable and fun. It's wonderful to know that you are pleased with your Groover Love seat and Groover Large Sofa.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Best regards,
The Loaf Team
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