Banner for Lloyds Wealth

Lloyds Wealth Reviews 1,885

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 458 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, helpfulness, and patient approach, making financial advice easy to understand. People frequently highlight the excellent service, noting the personalized attention and the clear, honest guidance provided. Many appreciate the smooth user experience, including accessible online portals and the ease of contacting their advisors for ongoing support. However, some people were dissatisfied with the company's communication when they decided not to proceed with their services, feeling ignored after expressing disinterest. A few other people also felt that the company was more focused on wealth transfer than wealth management.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the personalized and clear financial... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the knowledgeable,... See more

User experience

Customers consistently note positive experiences with user experience. Many appreciate the convenience of... See more

Customer communications

Consumers find contact with financial advisors to be a positive experience. They appreciate the ability to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SPW has served us really well - from before it became SPW to the present. The planning tools around long term cashflow are invaluable, linked with appropriate advice on risk approach, mix of products... See more

Company replied

Rated 5 out of 5 stars

SPW was introduced to me through LLoyds Bank. I was initially cautious about discussing my finances with a new third party. However, the advisor set out options clearly and with no pressure. The weig... See more

Company replied

Rated 5 out of 5 stars

I have used Schroders Personal Wealth (SPW) and previously Lloyds Private Banking for many years. I have always been provided with sound financial advice during this time taking into account any chang... See more

Company replied

Rated 5 out of 5 stars

Referred via own bank so process felt safe. Great clear and knowledgeable advice from advisor. No pressures. A few discussions so correct advice could be offered. Variety of investments available but... See more

Company replied


Company details

Written by the company

Lloyds Wealth is a fully owned subsidiary of Lloyds Banking Group, bringing together a long‑established banking heritage with specialist wealth planning expertise. Our nationwide team of over 300 advisers provides personalised advice, supported by digital tools that help clients understand their finances, track progress and make informed decisions over time. Our purpose is simple: to help people build clear, practical financial plans that support their goals and give them confidence about the future. We work with clients at all stages of life - whether you’re beginning to save, reviewing existing investments, thinking about financial protection, planning for retirement, or considering how best to pass on your wealth. Every plan we create is tailored to the individual. We take the time to understand what matters most to our clients, explain options in clear, straightforward language, and recommend solutions designed to support your long‑term financial wellbeing. Our clients are at the heart of everything we do.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Your wealth adviser is always there…

Your wealth adviser is always there when you need them, they know what they are doing when it comes to money ,i have had no problems whatsoever

8 December 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our wealth adviser has met your needs and that you've had a positive experience. Thank you for sharing your feedback with us.

Schroders Personal Wealth

Rated 5 out of 5 stars

Excellent service

Excellent service with understandable and clear advice.
I can trust they are providing me with best advice because of the relationship I have with my personal advisor who provides me with relevant information meeting my needs......and listens.

9 December 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you received excellent service and clear advice. It's great to know that the relationship with your adviser allows us to meet your needs effectively. We appreciate your trust and value your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

SPW the company is excellent to deal with

The overall experience with this company is excellent they are so approachable patient and easy to contact

4 December 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

Delighted to hear that your experience with us was excellent. We appreciate you mentioning how approachable, patient, and easy to contact we are. Thanks for your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Good advice and I feel we can trust…

Good advice and I feel we can trust Schroders to manage our portfolio through good and bad times

9 December 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you found our advice helpful and that you feel confident in our ability to manage your portfolio during all market conditions. Thank you for your trust.

Schroders Personal Wealth

Rated 5 out of 5 stars

The thing that I like best is the fact…

The thing that I like best is the fact that the adviser comes to my home and we have a face to face conversation.

27 November 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you value the convenience of our in-home consultations and the opportunity for face-to-face conversations with our advisers. Thank you for your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

As a client for many years.

As a client for many years and now my daughter is also using the services we all find the personal approach excellent in terms of understanding our needs. Great advice has been given covering the wider areas of financial advice including planning for future needs in tax efficient way. Despite a recent change of advisors the high quality service has been maintained. The investments have grown in a very positive way over a period of 20 years.

16 December 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

Thank you for your continued trust in us. We’re proud to support you on your financial journey and truly value your loyalty.
We are delighted to hear that you and your daughter value our personal approach and advice. It's great to know the service quality remained high despite adviser changes. Thank you again for your long-term trust.

Schroders Personal Wealth

Rated 5 out of 5 stars

Honesty about all products with in the…

Honesty about all products with in the company pricing and explaining how everything works

16 December 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you appreciate our transparent approach to pricing and product explanations. Thank you for your positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Schroders Financial AdviceReferred via own bank so process felt…

Referred via own bank so process felt safe. Great clear and knowledgeable advice from advisor. No pressures. A few discussions so correct advice could be offered. Variety of investments available but all targeted to suit own personal needs and circumstances.

12 December 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you felt secure with our referral process and found our advice clear and helpful. It's great to know that our investment options met your personal needs well. Thank you for your positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

A good company giving good rewards

I have been with the company for a number of years and always happy with the professional service I have received to date

25 November 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

It’s wonderful to hear that you’ve had a positive experience with us over time. Thank you for your trust and for being part of the SPW community. We appreciate you taking the time to share your positive experience.

Schroders Personal Wealth

Rated 5 out of 5 stars

Feeling in control of your own affairs with experts at hand.

In the present climate I need to feel confident my financial affairs are being looked after. I am made aware of how any world trading/taxes/interest rates government announcement can iimpact directly on my savings. There are regular on-line seminars where you can ask questions.

10 December 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you feel confident about your financial affairs being looked after. It’s always rewarding to hear that our support has made a meaningful difference. We’re proud to have earned your trust and remain committed to helping you achieve your goals with care, clarity, and confidence. Thank you for taking the time to give feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Outstanding

Outstanding, professional service from Steven Osborne. Very happy with advice given and performance of investments. Would highly recommend.

10 December 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

Thank you for your lovely review. It’s wonderful to hear that Steven Osborne made such a positive impression — I’ll be sure to pass on your kind words. Thank you for your recommendation.

Schroders Personal Wealth

Rated 5 out of 5 stars

A really great experience from start to…

A really great experience from start to finish. Total feeling of confidentiality, expertise and clarity throughout. Would highly recommend.

28 November 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you had such a great experience. We appreciate your kind words regarding our expertise and commitment to confidentiality. Thank you for recommending us.

Schroders Personal Wealth

Rated 5 out of 5 stars

Friendly consultants who take time to listen

Friendly consultants who take time to listen to your needs and tailor a package to suit

21 November 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our consultants were friendly and attentive to your needs. Thank you for your positive feedback and for recognising our tailored approach.

Schroders Personal Wealth

Rated 1 out of 5 stars

Spw is very hard work ounce you have signed 3

Spent hours today trying to sign into spw app and my account. Wish I had never heard of spw it is so difficult

8 December 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

Thank you for sharing your feedback. We're really sorry to hear how frustrating it's been trying to sign in to MYSPW - that's not the experience we want for you. We understand you've already spoken with our client support team, and they're working to make things easier for you. If there’s anything else we can do to help, please don’t hesitate to reach out directly at contact@spw.com. We’re here to make things simple and support you in the way that suits you best.

Rated 5 out of 5 stars

A very smooth process free from any…

A very smooth process free from any sales pressure. Thoroughly knowledgeable, patient advisor.
Assisted throughout with all aspects of finances, from review to investment decisions. Don't have any experience with which to compare it to, but think SPW would be up there with the best.

4 November 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you found the process smooth and free from pressure. It's great to know the adviser was patient, knowledgeable, and helpful with your finances and investment decisions. We appreciate your positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

I'm so pleased we took their advice.

I know nothing about making investments. The help we received from Schroders was easy to understand & made perfect sense. Wish we'd gone to them years ago.

7 November 2025
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our investment guidance was clear and helpful for you. It's great to know the information made sense, and we appreciate your positive feedback.

Schroders Personal Wealth

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look