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Lloyds Wealth Reviews 1,876

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 458 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, helpfulness, and patient approach, making financial advice easy to understand. People frequently highlight the excellent service, noting the personalized attention and the clear, honest guidance provided. Many appreciate the smooth user experience, including accessible online portals and the ease of contacting their advisors for ongoing support. However, some people were dissatisfied with the company's communication when they decided not to proceed with their services, feeling ignored after expressing disinterest. A few other people also felt that the company was more focused on wealth transfer than wealth management.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the personalized and clear financial... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the knowledgeable,... See more

User experience

Customers consistently note positive experiences with user experience. Many appreciate the convenience of... See more

Customer communications

Consumers find contact with financial advisors to be a positive experience. They appreciate the ability to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SPW has served us really well - from before it became SPW to the present. The planning tools around long term cashflow are invaluable, linked with appropriate advice on risk approach, mix of products... See more

Company replied

Rated 5 out of 5 stars

SPW was introduced to me through LLoyds Bank. I was initially cautious about discussing my finances with a new third party. However, the advisor set out options clearly and with no pressure. The weig... See more

Company replied

Rated 5 out of 5 stars

I have used Schroders Personal Wealth (SPW) and previously Lloyds Private Banking for many years. I have always been provided with sound financial advice during this time taking into account any chang... See more

Company replied

Rated 5 out of 5 stars

Referred via own bank so process felt safe. Great clear and knowledgeable advice from advisor. No pressures. A few discussions so correct advice could be offered. Variety of investments available but... See more

Company replied


Company details

Written by the company

Lloyds Wealth is a fully owned subsidiary of Lloyds Banking Group, bringing together a long‑established banking heritage with specialist wealth planning expertise. Our nationwide team of over 300 advisers provides personalised advice, supported by digital tools that help clients understand their finances, track progress and make informed decisions over time. Our purpose is simple: to help people build clear, practical financial plans that support their goals and give them confidence about the future. We work with clients at all stages of life - whether you’re beginning to save, reviewing existing investments, thinking about financial protection, planning for retirement, or considering how best to pass on your wealth. Every plan we create is tailored to the individual. We take the time to understand what matters most to our clients, explain options in clear, straightforward language, and recommend solutions designed to support your long‑term financial wellbeing. Our clients are at the heart of everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

It is very ‘early days’ but a great start.

It is very ‘early days’ with Lloyds Wealth but if the professionalism and care which has been taken at the set up and transfer stage carries on into the management and growth of our portfolios, then we will be well pleased!
Liam took the time to make sure that our attitude to risk aligned with our medium/longer term investment goals. It will be good to have their investment professionals managing our funds, especially in these turbulent times.

5 May 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

Thank you for your lovely review. It's wonderful to hear that your adviser made such a positive impression. We're proud to support you on your financial journey and truly value your loyalty.

Rated 1 out of 5 stars

I have put one star because 0 start is…

I have put one star because 0 start is not an option
This is a wealth transfer company not a wealth management company

22 April 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

Thank you for leaving your review. We're really sorry to hear that your experience hasn't met expectations. We understand you've since spoken with our team and have agreed next steps to help address this. If there’s anything else we can do to help, please don’t hesitate to get in touch at contact@spw.com.

Rated 5 out of 5 stars

Give clear honest easy to understand advice

Give clear honest easy to understand advice on the products available and fully explained with all the charges involved and what the expected returns can be

18 April 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

Thank you for your review. We're happy to hear that you found our advice clear, honest, and easy to understand. We appreciate your feedback regarding our explanations of charges and expected returns.

Rated 5 out of 5 stars

Excellent financial advice to help me…

Excellent financial advice to help me get clarity regarding planning of my future retirement, savings and pension.

31 March 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

Thank you for sharing your experience. We're happy to hear that our financial advice provided you with clarity in planning your retirement, savings, and pension.

Rated 5 out of 5 stars

Schroders Personal Wealth caters to my…

Schroders Personal Wealth caters to my personal needs and is always a friendly voice at the end of a telephone.

7 April 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our services meet your needs, and we appreciate you mentioning the friendly support available to you. Thank you for your positive review.

Rated 5 out of 5 stars

Effective interaction with personal advisor

Interaction with personal advisor is efficient and useful; webinars are topical and relevant for us.

25 March 2026
Unprompted review
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Reply from Lloyds Wealth

Thank you for your review. We're so pleased to hear you've had a positive experience with us and our webinars relevant.

Rated 5 out of 5 stars

having financial advice clearly…

having financial advice clearly explained properly

27 March 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our advice was clearly explained. Thank you for your positive feedback.

Rated 5 out of 5 stars

Very helpful and knowledgeable advice…

Very helpful and knowledgeable advice from someone who understands our situation in life,

27 March 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

Thank you for taking the time to share your feedback. It's great to know your adviser provided clear guidance and support - that's exactly what we aim for.

Rated 5 out of 5 stars

Shroeders Personal Wealth

This company are excellent. I have my own Financial Advisor who goes through everything I need to know and be aware of in great detail. There is no rush whatsoever. I get an Annual Review where all aspects of financial advice is tailored to your individual circumstances. If I have any queries throughout the year then I can contact my financial advisor at any time. Excellent service

23 March 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you've had such a positive experience. It's great to know that our detailed and personalised advice, along with the accessibility of your adviser, meets your needs. Thank you for your valuable feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

The approachability & trustworthiness…

The approachability & trustworthiness of their representative Bruno Celimon has been second to none & has given us a great understanding of the value of investment portfolios.

25 March 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We appreciate you sharing your experiences. It's great to hear that the representative's approachability and trustworthiness helped you gain a better understanding of investment portfolios. Thanks for your feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Very helpful and trustworthy

We have dealt with Schroders Personal Wealth for some time now and through the highs and lows of the financial markets they have always been there for us offering advice and help for us to make a informed decision with regard to our finances.
From our point of view we would certainly recommend them.

24 March 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our advice and support have helped you navigate the financial markets and make informed decisions. We appreciate your recommendation and thank you for your continued trust.

Schroders Personal Wealth

Rated 5 out of 5 stars

Total Trust at the Personal Level

As elderly investors of modest means, ready access to a financial adviser we have come to know personally and whose advice we respect has proved invaluable. In this age of geo-political volatility, calm, intelligent and knowledgeable advice is something to cherish. This is SPW's greatest strength.

9 April 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We appreciate your kind words. It's wonderful to know that our accessible, knowledgeable advice provides you with invaluable support. We value the trust you've placed in us.

Schroders Personal Wealth

Rated 5 out of 5 stars

Early days but I feel SPW are handling…

Early days but I feel SPW are handling my finances well

8 April 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you feel we are managing your finances well. Thank you for your positive feedback.

Schroders Personal Wealth

Rated 5 out of 5 stars

Benefits of a long term relationship

They have a detailed knowledge of our circumstances and relate their advice to our real needs.

8 April 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that our advice aligns with your specific needs and circumstances. Thank you for sharing your positive experience with us.

Schroders Personal Wealth

Rated 5 out of 5 stars

It has taken me a while to consider…

It has taken me a while to consider investment but Dan made it easy in my own time. We took a year but I am glad I am where I am now.

23 March 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We appreciate you sharing your experience. We're happy to hear that you felt at ease making investment decisions at your own pace, and we are glad you are where you are now.

Schroders Personal Wealth

Rated 5 out of 5 stars

Security of investments

I feel that my investments are secure with them

7 April 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're happy to hear that you feel secure with your investments. Thank you for sharing your positive experience with us.

Schroders Personal Wealth

Rated 5 out of 5 stars

I appreciate the personal approach

I appreciate the personal approach
during a review. My questions were answered in a professional manner ensuring I understood what was being discussed. Everything was clear. I know that support is always at hand.

23 March 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We appreciate you sharing your feedback. We're happy to hear that the review process was clear and that our support met your needs in a professional way. It's great to know you feel supported.

Schroders Personal Wealth

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